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infibrain
Community Member

Client facing issues while accepting ordre!

Hello Team,

I've created a contract for the client (Safa Shafei) for logo design and sent it to her. She claims to have accepted the order and paid twice, but I haven't received any notification of the accepted order. check out the attached screenshot. Could you please clarify what exactly has happened?

Additionally, I'd like to know how to extend the timeline for the project.

2 REPLIES 2
NikolaS
Moderator
Moderator

Hi Chirag,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
infibrain
Community Member

Thank you, Nikola! however, it has been resolved. 

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