Client has been messaging me since last Saturday. Messages popped up all at once now.

[00137e0a]

Hello,

I'm completely perplexed here. A client from a significant ongoing project has been messaging me since Saturday, but all of her messages have just popped up at once!

I've been waiting for a response to continue with the project for days, but she's been messaging me on her end.

To my surprise, I received a message from her stating that she would have to pause the project due to my lack of responsiveness, despite the fact that I did not respond because her messages simply did not arrive!

No notifications. No messages. Nothing. I've been using Upwork's messaging platform on my PC, web browser, and Android phone.

This is completely absurd because this is a fantastic project with a fantastic person.

I'd appreciate it if Upwork support could weigh in and explain what's going on to me and my client. I had no idea this was even possible!

When I read her last message, I literally jumped out of bed, and now I'm writing this.

How can she be expected to believe in me on this one? I look like a child making excuses for missing a school exam.

There isn't a single reason for me to apparently ghost her like this. I'm extremely serious about punctuality and responsiveness. 

Thank you,

Rafael.

[feed_my_eyes]

Off topic, but I just wanted to say how much I admire your work, Rafael - especially the product and furniture designs.

[00137e0a]

Thank you so much, Christine! 

I'm really grateful for such positive feedback on my work! 🤗🤗🤗🤗

PS: I just checked out your profile and you have amazing designs as well! I'd love to collaborate one of these days if we have the chance! 🙂

[jeremiah-brown]

And obviously because I looked at Christine's portfolio, I had to look at yours as well.  Very nice work!  Its always cool to see some of the creative work that is adjacently related to what I do.

[jeremiah-brown]

After reading this, I had to look at your portfolio - we may disagree occassionally on topics in here, but your work is excellent and very high quality.  I wouldn't hesitate to hire you for a product brochure.  Very nice!

[sullivanliz]

This is one of Upwork's most distressing bugs. I lost a client last year because of it, haven't experienced it since but it's always in the back of my mind when I've not heard from a client for a while.

[00137e0a]

Liz, this is extremely upsetting indeed.

To be honest, because I'm new to Upwork, I had no idea this was possible, and it's caught me completely off guard here. 

I've never had a similar issue with any messaging app in my entire life.

I've been freelancing for a long time, long before platforms like this even existed, and I've never missed a deadline or deliberately ignored a client. 

I feel terrible just thinking about how I may have unintentionally given the impression of being a sloppy professional, which I am not.

[kochubei_valeria]

Hi Rafael and others,

Thank you for reporting your experience. We’ve become aware that many users have been experiencing issues with Messages loading and notifications of new messages being delayed. We understand how frustrating this is as clients and freelancers rely on Messages to communicate in order to get work done. Our engineers have identified the cause of these issues and implemented short-term solutions; you should already be experiencing improvements.

As part of a longer-term approach to improving the user experience in Messages, the team is working on system upgrades that would reduce the occurrence of these issues in the future and improve the overall reliability of Messages and related notifications.

Please let us know if you continue to experience issues with Messages.

[00137e0a]

Thank you very much, Valeria.

It's comforting to know that Upwork is aware of the problem and is working to resolve it.

Would you mind requesting that support contact the client and confirm the issue?

I mean, Upwork has put me in a terrible situation here...I just want the client to know that it wasn't my fault. 

[kcdermodywriter]

Maybe they can send a blanket email out to all clients letting them know as I don't think they'd do that individually as there are probably quite a few people who have been put in that situation with multiple clients. I have to keep apologizing for not replying and it also leads to potential missed opportunities. 

[kochubei_valeria]

Rafael, I checked and it looks like it's already been done by the support agent you've communicated with earlier today. 

[2fdf4c67]

I have the same problem again today. I thought it was fixed? No messages in email notifications

[NikolaS]

Hi Stanko, 

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[m_terrazas]

Also off topic (although what has happened to you is serious).
I endorse Christine's congratulations. I love "Water Clay Filter", I want one 😁

[00137e0a]

Thank you so much, Maria.

You've got some great designs there as well. I loved your animation work! 🙂

Let's connect. Maybe we can collaborate one of these days! 

[m_terrazas]

---

Rafael M wrote:

Thank you so much, Maria.

You've got some great designs there as well. I loved your animation work! 🙂

Let's connect. Maybe we can collaborate one of these days! 

---

Obrigado!
(For mods, it's thank you in Portuguese 😁)

[2fdf4c67]

When this problem with be fixed?

**Edited for community guidelines**

[6db05581]

I am not receiving email notifications for unread Upwork messages and this is affecting my ability to respond to potential clients in a timely manner. I've check my notification settings and they appear correct.

[AndreaG]

Hi Jeremy,

Someone from our team will reach out to you via support ticket in order to assist you further.

[2fdf4c67]

I also have the same problem. Upwork can you fixed it once and for all? 🙂

[BojanS]

Hi Stanko,

One of our agents will reach out to you directly via support ticket to assist you with this issue.

Thank you! 

[2fdf4c67]

Email notification about messages are not coming again!

[kcdermodywriter]

Same for me and no update on my ticket from over two weeks ago. 

[AveryO]

Hi Karen, 

I checked your ticket and can see that the team followed up with you on your open ticket. Please don't hesitate to update the same ticket thread if you have further concerns or information about the issue so that you can be assisted further.

[kochubei_valeria · Accepted solution]

Hi All,

Since the specific issue reported and discussed here has been fixed, we'll be closing this thread. If you experience any new errors or issues, feel free to let us know by posting a new topic.

Thanks!