Client has been messaging me since last Saturday. Messages popped up all at once now.

[#1]

Hello,

I'm completely perplexed here. A client from a significant ongoing project has been messaging me since Saturday, but all of her messages have just popped up at once!

I've been waiting for a response to continue with the project for days, but she's been messaging me on her end.

To my surprise, I received a message from her stating that she would have to pause the project due to my lack of responsiveness, despite the fact that I did not respond because her messages simply did not arrive!

No notifications. No messages. Nothing. I've been using Upwork's messaging platform on my PC, web browser, and Android phone.

This is completely absurd because this is a fantastic project with a fantastic person.

I'd appreciate it if Upwork support could weigh in and explain what's going on to me and my client. I had no idea this was even possible!

When I read her last message, I literally jumped out of bed, and now I'm writing this.

How can she be expected to believe in me on this one? I look like a child making excuses for missing a school exam.

There isn't a single reason for me to apparently ghost her like this. I'm extremely serious about punctuality and responsiveness. 

Thank you,

Rafael.

[#2]

I have the same problem again today. I thought it was fixed? No messages in email notifications

[#3]

Hi Stanko, 

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#4]

Also off topic (although what has happened to you is serious).
I endorse Christine's congratulations. I love "Water Clay Filter", I want one 😁

[#5]

Thank you so much, Maria.

You've got some great designs there as well. I loved your animation work! 🙂

Let's connect. Maybe we can collaborate one of these days! 

[#6]

---

Rafael M wrote:

Thank you so much, Maria.

You've got some great designs there as well. I loved your animation work! 🙂

Let's connect. Maybe we can collaborate one of these days! 

---

Obrigado!
(For mods, it's thank you in Portuguese 😁)

[#7]

When this problem with be fixed?

**Edited for community guidelines**

[#8]

I am not receiving email notifications for unread Upwork messages and this is affecting my ability to respond to potential clients in a timely manner. I've check my notification settings and they appear correct.

[#9]

Hi Jeremy,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#10]

I also have the same problem. Upwork can you fixed it once and for all? 🙂

[#11]

Hi Stanko,

One of our agents will reach out to you directly via support ticket to assist you with this issue.

Thank you! 

[#12]

Email notification about messages are not coming again!

[#13]

Same for me and no update on my ticket from over two weeks ago. 

[#14]

Hi Karen, 

I checked your ticket and can see that the team followed up with you on your open ticket. Please don't hesitate to update the same ticket thread if you have further concerns or information about the issue so that you can be assisted further.

[#15 · Accepted solution]

Hi All,

Since the specific issue reported and discussed here has been fixed, we'll be closing this thread. If you experience any new errors or issues, feel free to let us know by posting a new topic.

Thanks!