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e8d442fe
Community Member

Client not appearing on my message list

Please, @Pradeep  I just noticed that a client is  not appearing on my message list. 

 

What's the problem?

8 REPLIES 8
PradeepH
Moderator
Moderator

Hi Grace,

 

Thank you for your message. Could you please confirm the job for this client is active? 

 

Thank you,

Pradeep

Upwork

Yes. I check it's still active

Thank you for getting back to me, Grace. Could you please confirm the job title for the client you are referring to?

 

Thank you,

Pradeep

Upwork
e8d442fe
Community Member

Native English writer for a chef wear brand 

Hi Grace,

 

Thank you for following up and sharing additional information. I checked and I was able to replicate the issue you reported. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Upwork
e8d442fe
Community Member

Thanks Nikola

e8d442fe
Community Member

 @Pradeep and @ Nikola .

 

The problem not yet solved...I think the messages archive automatically please unarvhive 

Hi Grace,

 

Thank you for following up. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Upwork
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