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ljiljanapavkov
Community Member

Client paid $5.000 bonus by mistake

Client wanted to pay $50 bonus but paid $5.000 by mistake. I want to refund $4.950 but it looks like upwork won't refund her whole amount but just $4.450 when their fee is deducted. Is that real????????

 

Any way to contact support about that?

2 REPLIES 2
ljiljanapavkov
Community Member

Can anyone help? How to contact support? It's really unfair to take $500 from a client just for a wrong click

759e32fa
Moderator
Moderator

Hi Ljiljana,

 

Thank you for reaching out to us. You can refund them the $4950.00 to include the service fee. Currently, the whole $5000.00 is on your account, $4500.00 to you and $500.00 for the service fee. So you can refund them the amount that they mistakenly sent you as Upwork will do the adjustments on both your invoices.

 

You may want to check this article to read up about issuing refunds.

 

I hope this helps! Please let us know if you need further assistance.


~ AJ
Upwork
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