Clients having issue hiring me

[#1]

A client is trying to hire me but everytime he clicks hire a message box pop's up and say's that i have blocked them but i have not blocked them even we are talking in the chat already how is it possible can any one help me urgent.

[#2]

Hi Ashar,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Thank you so mch