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10887720
Community Member

Completed Project But Agency Won't Send Our Code

We have completed our work with a Agnecy/Freelancer and have decide to stop using them after $42k and our 3rd rejection on the app store.  I have asked for the code for over a week now and keep being told by end of day.  By Upwork Terms and Conditions they must provide me code, what can UPwork do to help us ?

2 REPLIES 2
LuiggiR
Moderator
Moderator

Hi Hogan,

 

I'm sorry to learn about your experience. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
10887720
Community Member

Thank you ... 

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