Contact with support

[a99185f4]

Hello  is this  possible to get back in contact with support? I would like to reply and send bank papers but it shows that its closed.  case id #34043162

[sofia2008 · Accepted solution]

If you reply anyway, it should reopen the ticket.

[a99185f4]

I dont have any button to reply, its not possible to do it in my case😕  Im thinking how to contact someone from Billing and Payments Team.

[LuiggiR]

Hi Daniel,

I noticed you were able to raise a new support ticket. Please allow some time for the team to review it and get back to you.

[a99185f4]

Hello

Thanks for a qucik reply.  Month ago I do a commission and I have a problem with receiving money. I get an invoice and all the documents that show that payments were done but it never shows up in my bank account even if I transfer the money. I'm waiting from 16 March. I would like to get some information about what I co do to solve the problem?

[LuiggiR]

Hi Daniel,

Sorry to hear you haven't received your funds. I can see that you recently got a reply from our Support team regarding your concern. Kindly refer to their message here, so they can assist you further with this.