Country not found

[#1]

Hello, I am wrinting this message to report that I could not find  my country name "Mauritania" in the list while I was filling the form of "identity-verification".

Is there any solution for that ? and I would also like to know the reason why my ciuntry is not listed.

Thank you 

[#2]

Hi Abdellahi,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#3]

What can I do with the ticket ? 

[#4]

Hi Abdellahi,

Thank you for following up. I would like to clarify that you can use a support ticket to communicate with our agents so that they can assist you with the issue you experience.

If you have further questions or if you need further assistance feel free to follow up on your ticket and our team will be happy to assist you. 

[#5]

Thank you for your reply. 

I haven't really understood how I will contact the agent, and how I will use the ticket to contact them. Is there any email for them ?

[#6]

Hi Abdellahi,

You can access your ticket here. Please know that when a ticket is created, you can view it from your Upwork account, and likewise, an email is sent to the email address you have on file. If it's not in your inbox, kindly try checking your spam folder.