Delay on my Payment

[b6fa5c9b]

Hello, Upwork Team!

I'm having a problem receiving my payment. I used to obtain it every Wednesday. The client told me he already released the payment but it shows for me as ''pending payment''. Can you tell me more about what's happening? And is there a way I can receive it every week again? 

Thanks, Guilherme

[d9b70cd1]

You can read more about the hourly payments and weekly billing cycle here https://support.upwork.com/hc/en-us/articles/211063668-Get-paid-for-hourly-contracts and https://support.upwork.com/hc/en-us/articles/211063698-Weekly-Billing-Cycle

[RonnaP]

Hi Guilherme,

Thank you for sharing your concern. Could you please share the transaction's Ref ID or the related contract ID so I can check further?

[b6fa5c9b]

Hello, Ronna! Sure, here's the number:

 

[RonnaP]

Thank you for your reply, Guilherme. I checked your Transactions and invoices and see that the payment for the work week 08/19/2024-08/25/2024, has become available and has been withdrawn as well on Sep 4. I'd like to clarify that with pending payments, they become available the following Wednesday in the UTC time zone. You can learn more by visiting this helpful link.