Sep 17, 2024 07:41:56 AM Edited Sep 17, 2024 07:47:59 AM by Agostina C
-I received an email telling me that a job has removed and they would return my connects, I still haven't received them and it's been two weeks. How long will it take?
-I have not received my 10 connects of the month. Where are them?
-Every job requires a ridiculous number of connections in order to apply, it's impossible.
-I cannot report a fraudulent post because “Flagging is temporarily unavailable”.
This site used to be good and now is getting worse and worse, nothing for freelancers, the ones who are supposed to make the site work! It's annoying how they make excuses and try to embellish things by giving vague explanations. Also it's full of scammers and the site does absolutely nothing, they don't even ask for identification anymore when creating a profile, it's like they were literally opening the doors to them.
And now, what was missing, they deleted my previous post for making visible what happens on the page. 🤡
Sep 17, 2024 09:05:18 AM Edited Sep 17, 2024 09:08:24 AM by Pradeep H
Hi Agostina,
Your previous post was not deleted, it was merged with the related threads. You can find your previous posts on your community profile page by clicking the profile icon on the top right of the community page.
I am sorry to hear about your experience on the platform and I understand your frustration. I'd like to assure you that our Trust & Safety team is aware of the problem and they are working to address the issues, including higher than usual volumes of scam posts, and constantly changing methods of scam accounts. Please know that Upwork is taking this matter seriously and is committed on ensuring that the platform is safe for clients and freelancers to engage. Meanwhile, please check out this course for more tips on staying safe on Upwork and please use the flag option found on each job post or message anytime you’d like to report a violation.
Regarding the Connects, I see that you mentioned in your previous post that you received a notification stating that the job was expired. Please know that Connects are returned only when the client closes a job post without hiring or it is removed by Upwork for a TOS violation. This is not applicable to expired jobs. I see that you have already initiated a support ticket regarding the same concern. One of our team members will respond to you as soon as possible.
- Pradeep