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Hadi's avatar
Hadi K Community Member

Did not receive connects after interview

Hi!

 

I got interviewed around 36 hours ago for 2 PROPOSALS that I submitted. (Did not work with these clients before), but I only received 10 connects. Can you please check?

Also If I get invitation from clients who I never worked with, do I get connects?

 

Thanks
Hadi

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Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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1,058 REPLIES 1,058
MD. Abdullah's avatar
MD. Abdullah A Community Member

Yes it will.

Achraf's avatar
Achraf M Community Member

hi

 

i didn't get any connects in a while now , even so i got answered by two clients already few days ago , it was like 24 hours before and i get my connects , now nothing is happening ..

please help.

 

 

thank you

Luiggi's avatar
Luiggi R Moderator

Hi Achraf,

 

I checked and I see you don't have any Connects due to be awarded. To clarify how it works, you would need to submit a proposal to a job first, then receive a request from the client to interview and, after you respond to that client, the bonus Connects are added to your account within 24 hours. Note that you will not receive the bonus Connects where you are invited to interview for a job post without submitting a proposal first. You may check this help article to learn more.

 

Thank you,

~ Luiggi
Muhammad's avatar
Muhammad U Community Member

Hello sir
Recently I submit a perposal and I got reply from my client and interview started but I did not recieved my 10 free connects ,
its been 2 days
otherwise I recieve them within 24 hours
Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

We'll have one of our agents reach out to you directly via a support ticket to assist you further with the Connects.


Thank you.

~ Aleksandar
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Muhammad's avatar
Muhammad U Community Member

Hello Sir

No agent has connected wit me yet through the support ticket

Can you please check and I have not received the connections yet?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

I'm sorry for the delay. The team just reached out to you via this support ticket

 

Thank you.

~ Aleksandar
Upwork
Ifunanya's avatar
Ifunanya M Community Member

I got interviewed this morning after applying for a job. I'm yet to receive 10 connects. Any reason why this is so?

Nikola's avatar
Nikola S Moderator

Hi Ifunanya,

 

I would like to clarify that Connects will be automatically added to your account. Please allow up to 24 hours to pass and let us know if you still did not receive your free Connects so that we can assist you further. 

~ Nikola
Ofure's avatar
Ofure O Community Member

Hello. Please I am yet to receive the 10 connects for the last interview I attended on Monday, 9 August. Please kindly help me check it out and rectify the issue. Thank you very much.
Joanne's avatar
Joanne P Moderator

Hi Ofure,

 

I'd like to confirm that your concern has been escalated to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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Mivaan's avatar
Mivaan J Community Member

Hi

I also give an interview today that is 14 August 2021  and did not get 10connects for that. Please help me with that.
Thanks!!

Luiggi's avatar
Luiggi R Moderator

Hi Mivaan,

 

I checked and the Connects should be automatically added to your account. Please allow up to 24 hours for the Connects to be received.

~ Luiggi
Mohammed's avatar
Mohammed I Community Member

Hello Goran

 

I have interviewed 3 days ago and did not get any free connects , please check my profile.

 

Regards,

Irfan 

Goran's avatar
Goran V Retired Team Member

Hi Mohammed,

 

Could you reach out to me via PM (click on my name) with the job post title so that I can assist you further? Thank you.

~ Goran
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Muhammad's avatar
Muhammad U Community Member

I have responded three by 3 interviews but i got only 6 connects
Nikola's avatar
Nikola S Moderator

Hi Muhammad,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Sohaib's avatar
Sohaib R Community Member

Hi,

I have applied for an hourly-paid job 2 days ago and got an interview with the client. But still, I did not receive 10 connects which are awarded for job interviews. Can you please guide me.?

Goran's avatar
Goran V Retired Team Member

Hi Sohaib,

 

Could you please share the job title with me via PM (click on my name) so that I can check the details and assist you further? Thank you.

~ Goran
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Sohaib's avatar
Sohaib R Community Member

Sorry, couldn't find a way to PM you. Kindly guide me?

Goran's avatar
Goran V Retired Team Member

Hi Sohaib,

 

I just followed up on your PM with more details. Thank you.

~ Goran
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Gor's avatar
Gor K Community Member

Hi cool community, I had several responses to my proposals but didn't awarded by connects, could you explain the reasons please?

Pradeep's avatar
Pradeep H Moderator

Hi Gor,

 

Thank you for the message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Meira's avatar
Meira F Community Member

Hi! I have the same concern, I have not been able to receive free connects for responding to 8 interviews already. The last free connects I had was July 6, after that I got 8 invitations that I have responded and sent proposals to, but I'm still not getting my free connects?

Joanne's avatar
Joanne P Moderator

Hi Meira,

 

Could you please send me a PM with the job post links so I can check with the team? Thank you!

~ Joanne
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