Mar 24, 2021 04:22:38 AM by Hadi K
Hi!
I got interviewed around 36 hours ago for 2 PROPOSALS that I submitted. (Did not work with these clients before), but I only received 10 connects. Can you please check?
Also If I get invitation from clients who I never worked with, do I get connects?
Thanks
Hadi
Solved! Go to Solution.
Apr 21, 2021 02:59:10 AM by Goran V
Hi Sohit,
Today is the first day of your new cycle and your monthly free Connects should be awarded on your account in the next few hours. Thank you.
Jul 28, 2021 04:50:12 AM by Muhammad M
Hi Goran
Thanks for your assistance, here I have a question, yesterday I applied on a job, client send me an offer, after that there was a question answer session, but still I have not received 10 free connects, which awarded to those who reply clients with in 24 hours.
What can be a possible reason? Please
Jul 28, 2021 04:56:14 AM by Goran V
Hi Muhammad,
Since you have received a direct offer you're not eligible to receive the bonus of 10 free Connects. Here’s how it works:
1. Submit a proposal to a job
2. Receive a request from a client to interview
3. Respond, connect, and earn a bonus of 10 Connects!
Aug 11, 2021 04:46:56 AM by Muhammad M
Hi Goran
Here I have a question, I applied for a job, client reply on my proposal, there were an interview with client, but still I have not received free connects, its almost 48 hours ago. I wait for two days, but still not yet received.
Aug 11, 2021 04:48:51 AM by Goran V
Hi Muhammad,
Please reach out to me via PM (click on my name) and share the client name or the job post title so that I can investigate it further. Thank you.
Aug 10, 2021 11:59:10 PM by Zahra H
Aug 11, 2021 12:10:25 AM by Goran V
Hi Zahra,
I would like to confirm that it can take 24 to 48 hours for the Connects to be awarded on your profile. If you still haven't received them after 48 hours, please share the job post title or the client name with me via PM (click on my name). Thank you.
Aug 11, 2021 12:19:02 AM Edited Aug 11, 2021 12:20:50 AM by Goran V
Hello,
I couldn't send you a private message but the title of the job is "**Edited for Community Guidelines**
Aug 11, 2021 01:00:04 AM by Goran V
Hi Zahra,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Connects. Thank you.
Aug 14, 2021 12:09:38 AM by Muhammad M
Hi Goran.
I really appreciate your quick response.
Here I have an issue, yesterday I was interviewd by 3 clients, but I just received only 20 connects instead of 30.
Would you kindly like to inform me, what can be a reason please.
Aug 14, 2021 02:26:11 AM by Nikola S
Hi Muhammad,
I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
If you have any additional questions feel free to follow up on your ticket and our team will be happy to assist you.
Aug 15, 2021 10:18:52 PM by Muhammad M
Hi Nikola S
Its 48 hours gone, I have still not yet received free connects, I have also raised the ticjet, but still issue is not resolved.
Would yoy kindly like to address it. Thanks
Sep 3, 2021 07:35:27 AM by Muhammad M
Hi Paradeep.
Yesterday, I was interviewed by the client, but still, I have not received 10 free connects. Would you kindly like to check, what can be a reason?
Sep 3, 2021 08:31:23 AM by Andrea G
Hi Muhammad,
Please allow 24 hours for interview Connects to be awarded to your account.
Sep 3, 2021 09:47:19 PM by Muhammad M
Hi Andrea G
It's almost 48 hours gone, still, I have not received free connects.
Sep 3, 2021 10:36:19 PM by Joanne P
Hi Muhammad,
Please allow time for it to be automatically added to your account. If it's still not added within today, please let us know.
Sep 4, 2021 10:27:13 PM by Muhammad M
Hi Joanne
Thanks for your reply, still I have not received free connects.
Sep 5, 2021 02:12:32 PM by Pradeep H
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep
Apr 21, 2021 06:03:54 AM by Andrew M
Hi
I have noticed that since the big update that connect credits for replying to jobs does not seem to take place very regularly and so it is hard to track if I have received the amount expected. Is this a deliberate change?
Secondly is anybody going to stop that message saying I can have a new profile type appearing everytime I open the site. Its been the same popup for months.
Thanks
Apr 21, 2021 06:08:33 AM by Goran V
Hi Andrew,
Are you referring to Connects credited back to you when a job is removed or for winning an interview? Usually, it can take up to 24 hours for the bonus Connects to be credited to your account.
Regarding the pop up, thank you for your feedback I will share it with our team.
Apr 21, 2021 06:12:09 AM by Andrew M
Apr 21, 2021 06:14:24 AM by Goran V
Hi Andrew,
Could you please reach out to me via PM (click on my name) with more details and screenshots from your end so that I can investigate this further? Thank you.
Apr 27, 2021 04:56:00 AM Edited Apr 27, 2021 05:06:36 AM by Putri Pingkan P
Hi everyone,
I need some help and clarification here, I posted a question regarding missing 10 free connects after a client sent me contract and we got in touch, yesterday. One of the Upwork moderator has been in touch with me privately via message, however his respond mostly for me to check my connects history and didn't really answer me what happened or the solution.
I've been looking for information about specific condition, to which I couldn't find the answer.
Two days ago after I submitted a proposal, a client immediately sent me a contract, I replied him a sentence and he replied me a sentence too. Then I accepted the contract. Did the work in 40 mins, hit the green submission button. After a couple of hours he approved the payment. Everyone's happy.
The thing is, I didn't receive the "you get 10 connects for responding interview" the next morning and today (been two days now).
As suggested by the moderator, I checked my connects history and found that the job has been cancelled and saw that my connects have been returned (not sure when, why or who did that), but clearly I, and some few others, were hired and paid by the client. In fact, this client's contract is still active in my dashboard. Client did post his Youtube channel link in the job ad since the beginning, not sure if it's against Upwork's ToS (I saw the link's removed now)?
My question is, do we freelancers still not entitled to the 10 free connects even if the client contacted me, had conversation before accepting his contract, job successfully completed, paid for, and suddenly job cancelled by unknown reasons?
I rely so much on free connects (since I don't buy them), so it's quite dissapointing for this to happen to me, I mean I don't mind wasting the connects I spend to apply for the proposals, but I won the interview and even succesfully completed the work 😞
Thank you so much!
Apr 27, 2021 05:19:50 AM Edited Apr 27, 2021 05:21:48 AM by Petra R
Putri P wrote:Two days ago after I submitted a proposal, a client immediately sent me a contract,
You didn't have an interview, you were hired directly. In this case you do not get the 10 connects. You applied, then got an offer.
For the 10 connects to be awarded, you have to apply, then the client contact you (NOT send an offer) and you reply.
You missed the interview stage.