Did not receive connects after interview

[#1]

Hi!

I got interviewed around 36 hours ago for 2 PROPOSALS that I submitted. (Did not work with these clients before), but I only received 10 connects. Can you please check?

Also If I get invitation from clients who I never worked with, do I get connects?

Thanks
Hadi

[#2]

Hi Sohit,

Today is the first day of your new cycle and your monthly free Connects should be awarded on your account in the next few hours. Thank you.

[#3]

Hi Goran

Thanks for your assistance, here I have a question, yesterday I applied on a job, client send me an offer, after that there was a question answer session, but still I have not received 10 free connects, which awarded to those who reply clients with in 24 hours.

What can be a possible reason? Please

[#4]

Hi Muhammad,

Since you have received a direct offer you're not eligible to receive the bonus of 10 free Connects.  Here’s how it works:

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!

[#5]

Hi Goran

Here I have a question, I applied for a job, client reply on my proposal, there were an interview with client, but still I have not received free connects, its almost 48 hours ago. I wait for two days, but still not yet received.

[#6]

Hi Muhammad,

Please reach out to me via PM (click on my name) and share the client name or the job post title so that I can investigate it further. Thank you.

[#7]

Hello,

I'm not sure if I'm the only one having this problem, but it's the second time that I'm applying to a job and getting an answer from the client and still didn't receive the 10 connects.
Can someone tells us what's the issue please? It's not an invitation to apply, I applied, got an answer but no connects

[#8]

Hi Zahra,

I would like to confirm that it can take 24 to 48 hours for the Connects to be awarded on your profile. If you still haven't received them after 48 hours, please share the job post title or the client name with me via PM (click on my name). Thank you.

[#9]

Hello,

I couldn't send you a private message but the title of the job is "**Edited for Community Guidelines**

[#10]

Hi Zahra,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Connects. Thank you.

[#11]

Hi Goran.

I really appreciate your quick response.

Here I have an issue, yesterday I was interviewd by 3 clients, but I just received only 20 connects instead of 30.

Would you kindly like to inform me, what can be a reason please.

[#12]

Hi Muhammad,

I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

If you have any additional questions feel free to follow up on your ticket and our team will be happy to assist you. 

[#13]

Hi Nikola S

Its 48 hours gone, I have still not yet received free connects, I have also raised the ticjet, but still issue is not resolved.

Would yoy kindly like to address it. Thanks

[#14]

Hi Muhammad,

Thank you for your message. I see that you are already communicating with the support team via a ticket here. One of our team members will reach out to you as soon as possible to assist you further.

Thank you.

Pradeep.

[#15]

Hi Paradeep.

Yesterday, I was interviewed by the client, but still, I have not received 10 free connects. Would you kindly like to check, what can be a reason?

[#16]

Hi Muhammad,

Please allow 24 hours for interview Connects to be awarded to your account.

[#17]

Hi Andrea G

It's almost 48 hours gone, still, I have not received free connects.

[#18]

Hi Muhammad,

Please allow time for it to be automatically added to your account. If it's still not added within today, please let us know. 

[#19]

Hi Joanne

Thanks for your reply, still I have not received free connects.

[#20]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[#21]

Hi

I have noticed that since the big update that connect credits for replying to jobs does not seem to take place very regularly and so it is hard to track if I have received the amount expected. Is this a deliberate change?

Secondly is anybody going to stop that message saying I can have a new profile type appearing everytime I open the site. Its been the same popup for months.

Thanks

[#22]

Hi Andrew,

Are you referring to Connects credited back to you when a job is removed or for winning an interview? Usually, it can take up to 24 hours for the bonus Connects to be credited to your account. 

Regarding the pop up, thank you for your feedback I will share it with our team. 

[#23]

Hi Thanks for the reply, I am talking about winning an interview. It seems it is now much longer than 24 hours, and they seem to come through in bulk after a few days so I wondered if it had been a change in procedure. Thanks

[#24]

Hi Andrew,

Could you please reach out to me via PM (click on my name) with more details and screenshots from your end so that I can investigate this further? Thank you.

[#25]

Hi everyone,

I need some help and clarification here, I posted a question regarding missing 10 free connects after a client sent me contract and we got in touch, yesterday. One of the Upwork moderator has been in touch with me privately via message, however his respond mostly for me to check my connects history and didn't really answer me what happened or the solution.

I've been looking for information about specific condition, to which I couldn't find the answer.

Two days ago after I submitted a proposal, a client immediately sent me a contract, I replied him a sentence and he replied me a sentence too. Then I accepted the contract. Did the work in 40 mins, hit the green submission button. After a couple of hours he approved the payment. Everyone's happy.

The thing is, I didn't receive the "you get 10 connects for responding interview" the next morning and today (been two days now).

As suggested by the moderator, I checked my connects history and found that the job has been cancelled and saw that my connects have been returned (not sure when, why or who did that), but clearly I, and some few others, were hired and paid by the client. In fact, this client's contract is still active in my dashboard. Client did post his Youtube channel link in the job ad since the beginning, not sure if it's against Upwork's ToS (I saw the link's removed now)?

My question is, do we freelancers still not entitled to the 10 free connects even if the client contacted me, had conversation before accepting his contract, job successfully completed, paid for, and suddenly job cancelled by unknown reasons?

I rely so much on free connects (since I don't buy them), so it's quite dissapointing for this to happen to me, I mean I don't mind wasting the connects I spend to apply for the proposals, but I won the interview and even succesfully completed the work 😞

Thank you so much! 

[#26]

---

Putri P wrote:

Two days ago after I submitted a proposal, a client immediately sent me a contract, 

---

You didn't have an interview, you were hired directly. In this case you do not get the 10 connects.  You applied, then got an offer.

For the 10 connects to be awarded, you have to apply, then the client contact you (NOT send an offer) and you reply. 

You missed the interview stage.