Solved: Did not receive connects after interview - Page 43

Hadi K · ‎03-24-2021

Hi!

I got interviewed around 36 hours ago for 2 PROPOSALS that I submitted. (Did not work with these clients before), but I only received 10 connects. Can you please check?

Also If I get invitation from clients who I never worked with, do I get connects?

Thanks
Hadi

Andrea G · ‎05-14-2022

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

~Andrea

View solution in original post

Mohamed S · ‎04-22-2022

Hi! I got interviewed today three times but did not get my free connects. Why is this happening? Please help!

Joanne P · ‎04-22-2022

Hi Mohamed,

Please allow the Connects to be automatically added to your account. If after 48 hours the Connects are still not reflected in your account, please let us know so we can check on this for you.

~ Joanne

Mohamed S · ‎04-23-2022

thanks

Mohamed S · ‎04-24-2022

Hi! I got interviewed three times but did not get my free connects only 10 connects got. Why is this happening? Please help!

Pradeep H · ‎04-24-2022

Hi Mohamed,

Thank you for your message. I have shared your details with the relevant team and I will get back to you as soon as I have an update.

Thank you,

Pradeep

Mohamed S · ‎04-25-2022

Hi! I got interviewed three times but did not get my free connects only 10 connects got until now. Why is this happening? Please help!

Reply

Avery O · ‎04-25-2022

Hi Mohamed,

I can see that two of my teammates assisted you here and here. I can also see that you received Connects for winning an interview last 24-April. The following process should be followed:

Submit a proposal for a job.
Win an interview with a client.
Respond and win a bonus!

Take note that you will not win Connects if you are invited to apply for a job and if you don't respond to a client when they reply to your proposal.

Some of the clients you sent a proposal to had their accounts put on hold. If their job is closed by Upwork, the Connects used for these proposals will be refunded automatically.

~ Avery

Mohamed S · ‎04-25-2022

but I get an interview three times from three new clients and I didn't get any connects only 10 connects ,I should get 30 connections, please check that !?

Pradeep H · ‎04-26-2022

Hi Mohamed,

Thank you for your message. Our team has reviewed your account and noticed that you are not eligible for free Connects on the other two jobs. Please refer to the notification sent via a support ticket here and on your registered email address for more information. Please don't hesitate to follow up with on the same support ticket if you have additional questions regarding your concern.

Thank you,

Pradeep