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Hadi's avatar
Hadi K Community Member

Did not receive connects after interview

Hi!

 

I got interviewed around 36 hours ago for 2 PROPOSALS that I submitted. (Did not work with these clients before), but I only received 10 connects. Can you please check?

Also If I get invitation from clients who I never worked with, do I get connects?

 

Thanks
Hadi

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Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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1,058 REPLIES 1,058
Prabesh's avatar
Prabesh P Community Member

Hi,
I submitted a proposal and won an interview yesterday but still I am not receiving the free connects. When will the free connects be available?
Kindly let me know.
Thanks !!
Pradeep's avatar
Pradeep H Retired Team Member

Hello Prabesh,

 

Congratulations on winning an interview with a client. Your free Connects will be added to your account within 24 hours. You can check your Connect history page for more information. Feel free to message us if you do not receive them after 24 hours from winning an interview with a client.

 

Thank you.

Pradeep H

Muhammad Mutthe's avatar
Muhammad Mutthe U Community Member

Hello Prabesh,

 

 Your free Connects will be added to your account within 24 hours. You can check your Connect history page for more information. Feel free to message us if you do not receive them after 24 hours from winning an interview with a client.

 

Thank you.

mutthe ur rehman

Petra's avatar
Petra R Community Member


Muhammad Mutthe  DID NOT WRITE (Pradeep did):

 Your free Connects will be added to your account within 24 hours. You can check your Connect history page for more information. Feel free to message us if you do not receive them after 24 hours from winning an interview with a client.


Please don't copy and paste other peoples' posts!

Prabesh's avatar
Prabesh P Community Member

Hi,
I have posted here yesterday and I was informed that I will receive free connects within 24 hours but still I am not receiving free connects after responding to an interview. It’s been 2 days and I would like to know when will the free connects be available.
Please help me !!
Thanks
Goran's avatar
Goran V Retired Team Member

Hi Prabesh,

 

Could you please reach out to me via PM (click on my name) with more details about the job(interview) you're referring to so that I can investigate it further? Thank you.

~ Goran
Upwork
Prabesh's avatar
Prabesh P Community Member

Hi,
This is my third time I am asking for a help here. I submitted a proposal, won an interview and responded to it 3 days ago and still I am not receiving free connects to my account. Why is this so? I won an interview on Sunday, March 21 and it’s a new week. I should have receive the connects as we can receive 50 connects per week.
Please help me !!

Thanks
Joanne's avatar
Joanne P Retired Team Member

Hi Prabesh,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
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Vinay's avatar
Vinay V Community Member

I am not sure if our issues are being solved. I am waiting for a solution since 2 months. 

Everytime I check for status, I get the same reply saying "we are working on it"

Pradeep's avatar
Pradeep H Retired Team Member

Hello Vinay,

 

I can see that the team has updated your support ticket already. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

 

Thank you

Pradeep H.

Mustapha's avatar
Mustapha S Community Member

Hello, I submitted a proposal yesterday and its 24 hours now and I haven't received my free connect. 

Petra's avatar
Petra R Community Member


Mustapha S wrote:

Hello, I submitted a proposal yesterday and its 24 hours now and I haven't received my free connect. 


Did the client contact you and did you have an interview?

Mustapha's avatar
Mustapha S Community Member

Yes he did.
Aleksandar's avatar
Aleksandar D Community Manager

Hi Mustapha,

 

One of our team members already reached out to you directly via this support ticket to assist you further.


Thank you.

~ Aleksandar
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Ali's avatar
Ali M Community Member

Aleksander 
Could you kindly take a look at my profile?

I had 2 interviews after the 20th of April and I posted this on another thread, unfortunately, I was awarded only 10 connects.  Actually, I  had applied for almost the same job posted by 2 different client accounts but same company.
I ended receiving only the connects for one of the applications, 
Could you kindly take a look? 
Hope to hear from you soon

Joanne's avatar
Joanne P Retired Team Member

Hi Ali,

 

I'd like to look into this for you. Please send me the job post link so I can check. You can send it to me via PM by clicking on my name. Thanks!

~ Joanne
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Ali's avatar
Ali M Community Member

I have sent you both links for a review but I haven't received any notification neither from you neither from another ticket, I feel as if I am ignored

Joanne's avatar
Joanne P Retired Team Member

Hi Ali,

 

I'm sorry for the delayed response. I have replied to your PM. Thank you!

~ Joanne
Upwork
Mustapha's avatar
Mustapha S Community Member

Hi. I applied for two jobs now and I was interviewed for both, but no free connect was given. Please help me out. 

Andrea's avatar
Andrea G Community Manager

Hi Mustapha, 

 

I checked and it does look like you've received free Connects for interviews recently. Please know, you can earn up to 50 Connects every seven days.

 

~Andrea
Mustapha's avatar
Mustapha S Community Member

Hi Andrea,

Thanks for your response. I fully understand now.

Goran's avatar
Goran V Retired Team Member

Hi Hadi,

 

I checked your account and I can see that you have received 10 bonus Connects today. To view, more details about your Connects go to Settings > Membership & Connects > Connects History. Thank you.

~ Goran
Upwork
Hadi's avatar
Hadi K Community Member

Yes that is true I received 10 connects, but I responded for 2 interviews, shouldn't it be 20 connects?

 

Here are the jobs that I got interviewed for:

 

**Edited for Community Guidelines**

 

Thank you

Goran's avatar
Goran V Retired Team Member

Hi Hadi,

 

Please keep in mind that you can earn up to 50 Connects every seven days! Thank you.

~ Goran
Upwork