Did not receive monthly connects **

[mlrs1991]

Respected Community

I haven't received my renewal of monthly connects for the month of July 2024 yet.

Please note that my previous billing cycle ended on 2nd July 2024(yesterday), however still not received any monthly connects yet.

**Edited for Community Guidelines**

[JoanneP]

Hi  Muhammad Laeeq Ur,

Please monitor within the day. If you still have not received the Connects, please let us know. 

[mlrs1991]

Hi Joaane

Thanks for replying, however, it's the next day but still DID NOT receive the 10 monthly connects yet, unfortunately 

[IvygailJ · Accepted solution]

Welcome back, Muhammad.

I am stepping in for Joanne. I've escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.

[jenny_cravens]

Hi Ivy,

I have the same issue. My connects should have renewed on the 1st and it's now the 4th of the month. Should I submit a support ticket? 

[PradeepH]

Hi Jenny,

Apologies for the delay in receiving the free monthly connects. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[emilysanchez17]

My billing cycle began last July 1 but my 10 free monthly connects were not recharged to my account, Why?

[JoanneP]

Hi Emily,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[mlrs1991]

Hi

Once again, I didn't receive my monthly renewal connects for the month of August as I believe my billing cycle is from 1st till 31st so usually I should be able to get those free connects on 2nd (which was yesterday).

Need assistance in this matter.

And with due respect, why do Upwork delay the renewal connects and I have to complain everytime? 

Thanks

Laeeq

[PradeepH]

Hi Muhammad,

I am sorry to hear that the monthly Connects are not credited to your Upwork account. Please allow me to share your report with our team. One of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[mlrs1991]

Hi

Thanks for your kind response.

I just checked & received my monthly connects 👍

[mlrs1991]

Hi, 

Once again I am forced to visit this thread as AGAIN i did not recieve my Monthly Renewal Connects for Month of September 2024.

Thanks...

[PradeepH]

Hi Muhammad,

Apologies for the delay in receiving the free monthly Connects. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep