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benanamen
Community Member

Direct Calls allowed AFTER contract?

I have searched the forums and keep coming up with the same ambigious answer. 

 

I want to know if it is OK to make direct phone calls or other direct communication through other means such as skype, hangouts or whatever AFTER a contract starts.

 

The answer I keep seeing is "It's against our TOS to share your contact information or to ask others to share theirs before a contract starts."
https://support.upwork.com/hc/en-us/articles/360049608113 

 

That seems to imply to me that AFTER a contract starts you are allowed to use other means to communicate without violating the TOS, yet this is not stated anywhere that I can find.

 

Could someone please provide a definitive answer and Upwork source for that answer.
Thank you!

ACCEPTED SOLUTION
PradeepH
Moderator
Moderator

Hi Kevin,

 

Thank you for your message. Yes, you are allowed to use other platforms for communication after you have accepted a contract from client on Upwork.

 

Thank you,

Pradeep

Upwork

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1 REPLY 1
PradeepH
Moderator
Moderator

Hi Kevin,

 

Thank you for your message. Yes, you are allowed to use other platforms for communication after you have accepted a contract from client on Upwork.

 

Thank you,

Pradeep

Upwork
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