Direct Contracts : Upwork can't process the request

[bushra_a]

Hi, 

My client has been experiencing issues in processing a payment via Upwork Direct Contract.

She keeps seeing the below message: "We are sorry. We are facing technical problems and cannot process your request right now. Please try again in a minute."

She tried with three different emails but the result is same. Can anyone help?

[LuiggiR]

Hi Bushra,

I'm sorry your client is having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[bushra_a]

Hi Luiggi,

Thank you for your response and for escalating the issue to a support ticket. I appreciate your assistance. I look forward to hearing from your support team soon.

Regards,

Bushra