Aug 29, 2024 11:06:58 AM by Atik I
Hi
I have issue with direct contact.
I'm sending the different contact but when client click on the link it's not working and showing Looking for something? we can't find this page...
I'll share a screenshot that my client are facing the issue
Please help me to resolve this issue. Otherwise my client is unable to pay
Thanks for helping
Solved! Go to Solution.
Oct 16, 2024 04:58:58 PM by Atik I
Hi Pedro,
I recently faced a similar issue, but it's now resolved in the app's updated version. I recommend checking it with the latest version of Upwork. Hopefully, this will resolve your issue as well.
- Atik
Aug 29, 2024 02:07:36 PM by Ivygail J
Hello Atik,
I am sorry to learn that your client is not able to access the Direct Contract link. I have shared your concern with our team. One of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.
Aug 30, 2024 08:23:40 AM by Pedro II G
Hi Team,
I initiated a Direct Contract a few weeks ago and the client told me that he did not receive any email from Upwork and suggested creating another Direct Contract. I then checked the previous contract but when selected, it does not open completely but just keeps on loading. So, I created another Direct Contract for that client hoping that I can open the new contract, but still, I cannot open the new contract completely like the old one.
I can see both on my profile and still awaiting the acceptance of my client.
Any advise why this happens or is this normal? Any actions from my end to fix this?
Thank you.
Aug 30, 2024 01:18:45 PM by Ronna P
Hi Pedro,
Could you please try in incognito mode and/or another browser? Additionally, you could try clearing your cache and cookies. If the issue persists, let us know, and we will be happy to assist you further.
Aug 30, 2024 10:19:35 PM by Pedro II G
Hi Ronna,
Thank you for your response.
Unfortunately, I tried it in incognito for Chrome and also tried it in Mozilla Firefox and Microsoft Edge and still the same issue.
Please let me know if any action is need on my end to fix the issue.
Thanks,
Pedro
Aug 31, 2024 01:21:34 AM by Ronna P
Hi Pedro,
Thank you for getting back to us. I’ve escalated your community post to a support ticket so we can look into this further and assist you accordingly. One of our agents will be in touch with you to assist.
Oct 16, 2024 04:58:58 PM by Atik I
Hi Pedro,
I recently faced a similar issue, but it's now resolved in the app's updated version. I recommend checking it with the latest version of Upwork. Hopefully, this will resolve your issue as well.
- Atik