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Tuba's avatar
Tuba A Community Member

Direct contract payment dispute

Hi Upwork, My payments of around $50,000 is stuck in upwork archive. I have made direct contracts with the clients outside of upwork and now I am unable to withdraw the amount. I am using Payoneer as my payment gateway. 

I would be really thankful if you can look into this matter and resolve it!
Thanks!

 

**Edited for Community Guidelines**

1 REPLY 1
Ronna's avatar
Ronna P Retired Team Member

Hi Tuba,

 

Thank you for sharing your concern. I checked and see that you currently have one Direct Contract, which is waiting to be accepted by your client. You can confirm this hereIn case you are referring to another account, please click on my name and send me a PM with the email address associated with the account you are referring to so I can check this further.  

 

~Ronna