Direct contract payment issue

[a_moudud]

My clients can not process payment invitation for direct contract. It says. We are sorry we are facing some technical problem and cannot process your request right now. What is going on?

[kgeeks]

I just sent invitations to my client of 2000$ but when he tried to pay he got an error of payment not authorized by Upwork.

 my client says that she tried to fund it and got the error message that "the payment method could not be authorized." She has already called her bank, there are no limits on the card, and her bank is not showing that any charge was attempted. It looks like this is an issue with upwork. The work has already been completed.

It looks like this is fully an issue on upwork's end. It's a shame because I was excited to find another viable payment processor other than Paypal with lower fees.

[egaruth]

Hi Faisal,

I am sorry for the late response. One of our team members already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[kgeeks]

not woking

[e05b36b0]

I got the same issue.

I tried a new browser and it still didn't work.

Just keep sending the alert "The payment method you submitted could not be authorized. Please try using another one or contact Customer Support."

By the way, I am using a credit card to pay the freelancer and it worked with one freelancer and failed with another freelancer just 1 hour later.

[tinker_bell3]

Hi Phryne,

I'm sorry for the trouble you had. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[e05b36b0]

There is nothing on the support ticket link as shown below.

What else can I do to fix the problem?

[tinker_bell3]

Hi Phryne,

I checked and I can confirm that one of our agents has already reached out to you via a support ticket. You should be able to access the ticket by logging in to your account and going here.

[2f1b540a]

Have they solved your problem? I have the same problem, and I've tried contacting them through the 'Get Support' bot. They still haven't replied to the ticket

[andregutierrez22]

Hi Ana Belen,

I can confirm you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[coralyne]

Hi ! I’m sorry, I’m French but I will try to make it clear in English.
So I’m new to UpWork, I just finished my first “job” and we were supposed to use Direct Contract so that I get paid. But the problem is that my client cannot manage to pay, it does not work at all. I thought that the problem was coming from him. But then I created a “Direct Contract” from me to me, just to check if it would work. And it is still not working, even if I have tried to pay with different cards. So it writes “Processing your payment” and never goes further. After that it goes back to the page where I have put the card informations.
How can I solve this problem ?

Thank you for your help !!!
Coralyne

[andregutierrez22]

Hi Coralyne,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[martina_plaschka]

Confusing. Are you a client or a freelancer? You don't pay if you are a freelancer.

[coralyne]

I’m a freelancer but I just tried to make a “test contract”, as a client trying to pay myself, to see if it worked or not, and why it was not working.

[andregutierrez22]

Hi Ahmed,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[a_moudud]

two of my non upwork clients face the same problem. its been sticking for two days.

[tinker_bell3]

Hi Ahmed,

Please allow the team time to review the issue. You can be sure that one of the team members will update your ticket to assist you further. 

[sozan45]

Hello.
My client tries to pay a direct contact on Upwork. but he can't pay it. 
what's the problem?
Can anyone help me?

[andregutierrez22]

Hi Khurshid,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[tersooumah]

Facing something similar too. 

My client just made payment for a service and he was debited (he sent me transaction info). And yet he was told that 'The payment method could not be authorized".

How can we solve this because this back and forth with my client is super tiring.

[g_vasilevski]

Hi Tersoo,

I can see that you're communicating with our team via ticket regarding your contract. If there's anything else I can assist you with, let me know. Thank you.

[zayim-1]

I create a direct contract for my client 3 days before and he pays the payment as well through PayPal/Bank but it's still showing "Funds Processing" on my side. How many days does it take to complete? And when I get the request for a payment option so I request the payment against the work I do?

[andregutierrez22]

Hi Zaeem,

Please allow up to 5 business days for the funds to be processed.

[zayim-1]

Are you sure after 5 days it will be in escrow and the request payment button shown there? Thank you

[itzcollinpowell]

Does direct contract fixed payments, take 5 days to reflect like normal contracts

[andregutierrez22]

Hi Collins,

Once the contract is funded, funds can be released and become available to the freelancer immediately for fixed-price Direct Contracts and on Day 5 (after a 4-day client review period) for hourly Direct Contracts.

You can learn more about Direct Contracts here.

[21d4ccaf]

Colleagues, help me please to solve the issue.

I created a direct contract through the framework, sent it to the client, but the client cannot pay, paypal writes the following error - paypal requests you to use a different payment method for this transaction. please try again. 

The problem has not been solved for 2 weeks, all the specified deadlines for confirming the upwork and Paypal account have passed. Contacting support did not give results!

Does anyone know how to solve this problem and get paid by the client?

[andregutierrez22]

Hi Inesa,

Since the issue is on your client's side, I've asked the team to reach out to them directly so they can assist. They should receive an email shortly.

[sairamreddyg33]

I have sent a direct contract to my client who is not on Upwork. He received an email and when he tries to add funds to the contract, the page is not responding.

[andregutierrez22]

Hi Sairam,

I checked and it doesn't look like you have any active or pending Direct Contracts. Please create a new contract that your client can try funding and let us know if you continue experiencing any issues.

[sairamreddyg33]

Hi Andrea,

I have created a new direct contract now and still the problem exists.
The payment page is keep on loading and does not return.

We have even tried with his another email (which is also not registerd on Upwork). We are facing this issue from past couple of days and we are blocked with ths.

-Sairam

[andregutierrez22]

Thanks for following up, Sairam. Could you please advise your client to try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Please let us know.

[sairamreddyg33]

We have cleared cache, enabled cookies and even tried in multiple browsers. Still the issue persists.

[egaruth]

Hi Sairam,

Thank you for following up and letting us know. I shared your report with our team and one of our agents will reach out to your client to assist them directly. 

[aba20e0f]

Hello!

I sent a direct contract to one of my clients. When he tried to complete the payment process the page froze. In the bank application it shows that the money was taken out of the account and it has a "Pending" status. Since then, the direct contract expired.

Has anyone dealt with this before? What should I do? The problem persisted for almost a week.

Note: the client lives in Romania. I think he made the payment with his company credit card.

[luiggi_rosado]

Hi Mihai,

Thank you for bringing this to our attention. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[93d7ec60]

Hello, guys. This is something that has kept me worried for a while now, and I need help. Please. 

So, I made a direct contract with a non-upwork client. I received a mail stating that she already approved it. But then I received another mail saying my account has been restricted because I didn't upload identity information. I have done that now, and it's being reviewed. 

My question is pending that time that thos gets reviewed and I get unrestricted, is the funds in there safe? 

I'll very much appreciate every reply. Thanks in advance. 

[812dd08c]

Hi Oluwaseyi,

I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[93d7ec60]

Hi, Annie.

I've still not gotten a reply on my identity verification status. I submitted my document and my picture three days ago.

Please, help.

[egaruth]

Hi Oluwaseyi,

Thank you for following up. I reached out to the team handling your case and your verification is now approved. You should be able to see the “Identity Verified” badge on your profile now. Let us know if you need further assistance.