Thank you for reaching out. I am sorry to hear about the issue at the client's end. I can see that you've already raised a support ticket regarding your concern and were asked to request your client to contact us directly for better assistance. You can access your support tickets here . Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.