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Gbolahan's avatar
Gbolahan B Community Member

Direct contract

I tried to login into my account today to send someone who wanted to give me a job outside upwork a direct contract proposal, but to my disappointment I notice Direct contract is not functioning on my account again? What could be the cause?

Could it be that the upgrade/maintenance that upwork team want to carry out is the reason it's not functional, or the feature has been axed from my account.


Please I need a quick response.


Thanks
Regards
ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Constantin,

 

I would like to clarify that the process you're referring to is working as designed. 

With Direct Contracts, you can create and send contract proposals to your clients that don't have Upwork accounts. Your client will be asked to create an Upwork account. Just like your other contracts on Upwork, your client deposits project funds in escrow before the contract starts. When you've completed the work, you'll request payment from your client.

 

To learn more about how Direct contracts work and how to manage them, check out this Help Article. Thank you.

~ Goran
Upwork

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255 REPLIES 255
Petra's avatar
Petra R Community Member


Subhan G wrote:

why my client is asked to verify its identify for direct contract? As per upwrok words direct contract does not ask clients to register on upwork.


Your client isn't asked "to register" on Upwork, just to verify their identity.

Due to Anti-Fraud and Anti-Money-Laundering and KYC guidelines every company that handles money online needs to do their due diligence.

 

Andrea's avatar
Andrea G Community Manager

 
~Andrea
alexander's avatar
alexander m Community Member

Direct contract, I'm a client, using an unregistered account to make it cheaper. Clicking review contract sent on mail then request code. Code does not arrive, does not arrive when i send it again. After some waiting and trying on phone, code arrives but the codes that arrive do not work and take up to or over a minute to arrive. Can't find solution as the solutions are apparently hidden behind private chat as indicated by similar discussions upwork has received. Bot does not seem to understand me, the person i hired does not know a solution or has never encountered it. It baffles me how after all this time, the system is still faulty

Joanne's avatar
Joanne P Moderator

Hi Alexander,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Anagha's avatar
Anagha P Community Member

Hi

I have a potential non-Upwork client based in India and i am in Chile. Will direct contract work in this case?

Joanne's avatar
Joanne P Moderator

Hi Anagha,

 

Yes, Direct Contracts are available to freelancers and their clients in the 180+ countries where we operate.

~ Joanne
Upwork
James's avatar
James T Community Member

I'd like to invite a potential client to use UpWork and create a contract however I would like to use the Time Tracker function.
If I can't use the Time Tracker function through Direct Contracts - how can I set up a contract with the Time Tracker function?

Luiggi's avatar
Luiggi R Moderator

Hi James,

 

You can have both hourly and fixed-price contracts with Direct Contracts, and you can use the Desktop App for hourly ones. Feel free to check this help article to learn more. 

~ Luiggi
James's avatar
James T Community Member

Hi, thanks for your reply.

I'm aware that I can put in manual hours using the Desktop App however for transparency with the Client and ideally less disputes, I was hoping to use the time tracker / time logging function that records what you are doing.

Is this possible with a Direct Contract using the Desktop App?

If not, is there a better way to set up a new contract so that I can use the time tracker / logging function?


Luiggi's avatar
Luiggi R Moderator

Hi James,

 

You may have the option to bring your client to Upwork at a 0% fee with them. One of our agents will be getting in touch with you via a support ticket to share more information about the program.

 

~ Luiggi
Gabriel's avatar
Gabriel E Community Member

Hi, I got a client off Upwork, so we used the direct contract option. He made payment and I saw it on my mail. He ghosted me after doing the work and it's been over 14 days but the milestone hasn't been released. What's going on?

 

P.S: I requested Feb 22

Andrea's avatar
Andrea G Community Manager

Hi Gabriel,

 

I checked and it looks like you have one active milestone on your Direct Contract, but it doesn't look like you've requested payment on it. Could you please clarify if you're referring to the previous milestone?

 

~Andrea
Gabriel's avatar
Gabriel E Community Member

It's been resolved
Huong's avatar
Huong L Community Member

Hello,

I'm interested in your direct contracts service. I live in Vietnam, and I have a client in France. We are looking for a platform that can help us to pay and provide invoices. So does your service available in my case?

 

Thank you so much,

Luiggi's avatar
Luiggi R Moderator

Hi Huong,

 

Thanks for your interest! Direct Contracts are a great way of working with a client that doesn't already have an Upwork account. You may want to visit this page to learn more about how the feature works and how you can get started.

~ Luiggi
Huong's avatar
Huong L Community Member

Hi Luiggi,

 

Thank you a lot for your answer. Actually, I saw this information on your website: "

"Can I set up a Direct Contract with anyone, anywhere in the world?
Currently, Direct Contracts are only available to freelancers and their clients in certain countries."

=> So I'm wondering if this service is available in my country (Vietnam) and my client's country (France) or not. I would like to be sure so I have no risk with my contract with my client.

 

Thank you in advance,

Luiggi's avatar
Luiggi R Moderator

Hi Huong,

 

Yes, Direct Contracts are available to freelancers and their clients in the 180+ countries where we operate. If you face any issues setting it up just let us know and we'll happily assist. 

~ Luiggi
Hasan's avatar
Hasan P Community Member

Hi,

clicking "Continue" on a direct contract the client has received, does nothing:

 

tombish_1-1648474261706.png

 

 

- cache cleared, not working

- incognito, not working

- different browser (firefox, chrome), not working

 

this seems to be a bug. if you dont fix it, I will lose this client.

 

seriously, why has upwork so many bugs? (the other one is not being able to close contracts by leaving feedback).

Andrea's avatar
Andrea G Community Manager

Hi Hasan,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Hasan's avatar
Hasan P Community Member

well that wont help. because I cant access my support ticket site. it doesnt load there either!

tombish_0-1648478809984.png

 

like I said, upwork is full of bugs. you guys make millions, but cannot provide a functioning site. it is mind-boggling.

Hasan's avatar
Hasan P Community Member

I guess this is the HTTP request that is causing the issue:

tombish_0-1648480612675.png

 

I get "Unauthorized" for the "side_conversation" request. even though Im logged in.

though Im not sure. you guys should investigate.

Andrea's avatar
Andrea G Community Manager

I'm sorry to hear you're also having trouble with the Help Center, Hasan. Please check your inbox as you can see our team's message from the notification sent to your email address. You can also reply from that email directly so the team can assist you with this.

 

~Andrea
Hasan's avatar
Hasan P Community Member

I didnt receive any mail.

Nikola's avatar
Nikola S Moderator

Hi Hasan,

 

Thank you for following up. I reached out to the team handling your case and you should have received the email now. If it's not in your inbox, kindly try checking your spam folder. 

 

~ Nikola
Hasan's avatar
Hasan P Community Member

Hi Nikola,

please tell  **Edited for Community Guidelines** (who wrote to me via email), that he shall look into this discussion to see my problem and all the screenshots I have posted.

 

As I've said, I can't use the support ticket system due to technical errors. and I cant reply via mail since I dont have my screenshots at hand (and it would be a duplicate).

 

it seems like Daniel doesn't know anything about my issue. tell him to look inside this discussion.

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