Feb 25, 2021 03:25:50 PM by Gbolahan B
Solved! Go to Solution.
Apr 9, 2021 07:46:10 AM Edited Mar 20, 2024 02:15:12 PM by Andrea G
Hi Constantin,
I would like to clarify that the process you're referring to is working as designed.
With Direct Contracts, you can create and send contract proposals to your clients that don't have Upwork accounts. Your client will be asked to create an Upwork account. Just like your other contracts on Upwork, your client deposits project funds in escrow before the contract starts. When you've completed the work, you'll request payment from your client.
To learn more about how Direct contracts work and how to manage them, check out this Help Article. Thank you.
May 19, 2021 09:13:23 PM by Noman U
hi Bojan S
thanks for assisting here with me, and yes i tried my other browser, claered all cache and cookies and guess what it ran ok. thumbs up for a quick and robust support.
Thanks,
Noman
Oct 25, 2022 07:24:44 PM by Mahrukh K
Hi Goran,
I have been trying to send a client a Direct contract via Upwork, but it's been 2 days, and the feature is not working. At first, I thought that maybe it was because of the maintenance and website update. But even now, the feature is inaccessible. When I click on the Direct contracts, I get a blank page and nothing else.
Is the feature available, or has it been removed?
Please respond, as the client is waiting for the contract proposal, and I only trust upwork.
Thank you!
Oct 25, 2022 09:16:43 PM by Arjay M
Hi Mahrukh,
I tried but wasn’t able to replicate the issue you’re describing. Here's what I can see from my end. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Let me know if the issue persists and we'll look further into that for you. Thank you!
Oct 27, 2022 05:13:04 PM by Mahrukh K
I tried everything, switched the browser, and cleared the cache. It's still not working. I also tried it from the mobile app; it's the same issue.
Oct 31, 2022 10:42:53 AM by Mahrukh K
Hey Andrea,
Thankyou so much! For some reasons, I couldn't access Upwork support and direct contracts. I hope the issue gets resolved.
Thank you!
Oct 31, 2022 12:32:43 PM by Nikola S
Hi Mahrukh,
Thank you for following up. I checked and it looks like you were able to respond to our team via a support ticket. Could you please clarify if you still experience any issues with opening your support ticket?
Oct 31, 2022 12:46:51 PM by Mahrukh K
The Support ticket is opening but I can't access without the link Andrea shared.
Oct 31, 2022 03:03:07 PM by Nikola S
Hi Mahrukh,
Thank you for clarifying. I shared your report with our team and they will reach out to you via email to assist you further.
May 19, 2021 10:57:43 AM by Jayvie C
How long should it take for the payment to be released? My client deposited the amount and now it is "processing payment" status. How long should I wait so that I can withdraw my earnings?
May 19, 2021 11:12:24 AM by Goran V
Hi Jayvie,
When you're working on hourly contracts your clients are billed every Monday for the hours you have tracked in the previous week. To learn more about how you're getting paid on hourly contracts, check out this Help Article. Thank you.
Jun 6, 2021 02:03:23 AM Edited Jun 6, 2021 03:48:09 AM by Pradeep H
Hi
My client's direct contract first payment paid.
This client will pay for the next work.
Here's how to create a new milestone.
Please help.
Thanks
Kamruzzaman
**Edited for Community Guidelines**
Jun 6, 2021 03:47:30 AM by Pradeep H
Hi Md Kamruzzaman,
I see that your Direct contract is already ended. You cannot create a milestone on an already ended contract. You can create a new Direct contract with the same client instead.
Thank you.
Pradeep.
Jun 6, 2021 04:32:44 AM Edited Jun 6, 2021 06:25:04 AM by Pradeep H
Hi,
Many thanks for your reply.
I need to know.
It is possible to send the same client the same email offer multiple times.?
Thanks.
**Edited for Community Guidelines**
Jun 6, 2021 06:30:56 AM by Pradeep H
Hi Md Kamruzzaman,
You can initiate Direct Contracts only with Clients who do not have an Upwork account. The email address on your screenshot is already registered on Upwork and you cannot initiate a Direct contract with this client.
Thank you.
Pradeep.
Jun 6, 2021 02:37:23 PM by Md Kamruzzaman K
Hi
Many thanks for your reply
My problem solve
thanks
Kamruzzaman
Aug 25, 2021 05:03:36 PM by Shamsa F
Aug 25, 2021 09:20:19 PM by Bojan S
Hi Shamsa,
Thanks for your question. After you and your client agree to create a contract and set a weekly rate and time limit, we’ll estimate the weekly total and require your client to deposit that amount into Upwork’s secure escrow account. Once your client funds the deposit, we will notify you and you can confidently begin work knowing your payment is secure. Payment protection does not cover work additional hours beyond the set weekly limit or expenses.
The Time Tracker feature is not an option with Direct Contracts. With hourly Direct Contracts, you and the client agree to a weekly limit on hours. Before releasing payment, the client can also review the manual hours invoice so they can reach out to the freelancer with any questions and, if needed, file a dispute.
Here is the help article with more information.
Aug 25, 2021 09:47:17 PM by Shamsa F
Aug 25, 2021 10:05:42 PM by Bojan S
That is correct, Shamsa.
The freelancer can manually log hours without entering the exact time frame they worked during the day.
Oct 1, 2021 03:46:59 PM by Ajay S
I have a client approaching me to work with me again, used to work via upwork couple of years ago, (work with me for about 4 yeats at upwork). I want to know can i get him into direct contract without creating a project?
I sent out a direct contract to him and it went out okay and the client accpeted it. He is not keen on entering into regular upwork project, so I thought i should get into a direct contract.
Is this okay? are there issues in doing a direct contract with this client? If not then what should i do? I contacted the helpdesk but that was not of great help.
Best Regards
Ajay
Oct 1, 2021 04:35:11 PM by Andrea G
Hi Ajay,
Direct Contracts cannot be used with clients who already have an account on Upwork. I can see your support ticket has been referred to the appropriate team. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Oct 1, 2021 04:42:41 PM by Ajay S
Thanks Andrea, not sure what to do in this case, i did not realize a ticket has been raised. Meanwhile, what should i do with the direct contract I created (which was accepted by the client)? Shall I cancel it? To be honest, personally I do not think there should be any issues but would like to hear from experts here.
Jan 19, 2022 04:20:01 PM by Subhan G
why my client is asked to verify its identify for direct contract? As per upwrok words direct contract does not ask clients to register on upwork. Cann anyone help?
Thanks in advance
Jan 19, 2022 04:56:40 PM by Martina P
Are you planning to have a direct contract at your current rate?