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badorl
Community Member

Direct contract

I tried to login into my account today to send someone who wanted to give me a job outside upwork a direct contract proposal, but to my disappointment I notice Direct contract is not functioning on my account again? What could be the cause?

Could it be that the upgrade/maintenance that upwork team want to carry out is the reason it's not functional, or the feature has been axed from my account.


Please I need a quick response.


Thanks
Regards
ACCEPTED SOLUTION

Hi Constantin,

 

I would like to clarify that the process you're referring to is working as designed. 

With Direct Contracts, you can create and send contract proposals to your clients that don't have Upwork accounts. Your client will be asked to create an Upwork account. Just like your other contracts on Upwork, your client deposits project funds in escrow before the contract starts. When you've completed the work, you'll request payment from your client.

 

To learn more about how Direct contracts work and how to manage them, check out this Help Article. Thank you.

~ Goran
Upwork

View solution in original post

229 REPLIES 229

Hi Haider,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
m_umeryounis
Community Member

Hello to Upwork Community, 

I had 2 Direct Contracts that got canceled by Upwrok Customer Support on 22 April 2024. 
As per the guidelines, the money should have been returned to my client from Upwork Escrow by 22 April 2024, but as of today 2 May 2024, nothing has arrived in my client's account. I have already done the work and the assignment is complete, but Upwork Escrow from the looks of it has the money.

 
I then created a new contract with the same client email, my client as instructed has created the Upwork account on the email and now Upwork asks him to pay the entire sum again along with the additional fees. The client is willing to pay, however, there is nothing in the account when the guidelines and everything else say the money should have been returned by 22 April 2024 (Or within 5 business days). I have seen the client's bank statement and the money isn't there. 

 

Something to add is, my client didn't have an Upwork account when these two contracts were created. 

And there is no way to contact Upwork support on this matter. The support seems to be down so I can't talk to a speciality on this matter. I have been trying to reach them out via all support options for 2 days and all the say is there is a technical problem please try in a minute. 

 

What should I do? Any advice on the matter would be highly appreciated. 

https://support.upwork.com/hc/en-us/articles/360025040794-Direct-Contracts-with-clients

Hi Mohammad,

 

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
d6525493
Community Member

I checked that upwork direct is now showing on profiles and when i add hours on direct contract then it also shown on profile. So, does this mean it has an impact on Upwork stats? Do clients have option to give us review on direct Contract? If yes, then does that mean review will also shown on profile and will makes an impact on upwork stats.

Hi Aniqa,

 

Yes, after the recent update, clients are now required to create an Upwork account when they are invited to a Direct Contract, and they will have the same impact on your metrics as other contracts. You and your client can leave each other feedback, which can impact your JSS score and Rising Talent or Top Rated status, and the number of contracts and dollar earnings will be counted in your totals.

 
~ Luiggi
Upwork
d6525493
Community Member

Ok thanks for the information

59c80c2e
Community Member

Hey,

 

I recently sent a direct contract to a client. I was supposed to start working on the project today.

 

Initially the status said: "waiting to be accepted", but now it says "pending".

 

What does that mean and is there some action required?

I am ready

Hi Renas,

 

Thank you for your message. I checked the Direct contract you mentioned and it appears that we are waiting for the client to accept and fund your contract. Once the contract is accepted and funded, it becomes active. You may want to reach out to your client to remind them to accept the contract. 

 

- Pradeep

Upwork

Yes

 

Yes

What is the topic of the work ?

realeric
Community Member

Hi, I sent  contract to a client through upwork direct contract, but he cant get into the contract. What should i do so the client can get into the contract to approve? or it seems like he logged in with wrong account?

Hello Eric,

 

I'm sorry your client is having trouble accessing the Direct Contract you sent them. Currently, Upwork requires clients to create an account when invited to a Direct Contract; do you know if the client had an Upwork account prior to getting invited? If so, they won't be able to accept the invitation to start a Direct Contract with you. 

~ Luiggi
Upwork

Hello Eric,

 

I'm sorry your client is having trouble accessing the Direct Contract you sent them. Currently, Upwork requires clients to create an account when invited to a Direct Contract; do you know if the client had an Upwork account prior to getting invited? If so, they won't be able to accept the invitation to start a Direct Contract with you. 

~ Luiggi
Upwork
realeric
Community Member

Hi Luiggi, this is what he replied to me. he said he was logged in

Thanks, Eric. But did he have an account before receiving the Direct Contract? Or did he create an account through the Direct Contract you sent?

~ Luiggi
Upwork
realeric
Community Member

Hi, finally he can get into his account and accept the contract. Question is how shiuld i submit, get  approval for the submission and get paid? there is no sumbit section on the contract

 

 

realeric
Community Member

Hi, how do i submit the work for approval? there is no submission section in the accepted proposal? 

Hi Eric,

 

To submit your work for review:

 

  1. Go to My Jobs > My Jobs
  2. Find the contact you wish to submit a deliverable on and select Submit work
  3. Write a brief message to your client to explain what you’re submitting
  4. Upload your deliverable, if you haven’t already sent it through another method, and select Submit. (If you already sent the work to the client through another method, you do not have to upload it again, just select Submit)

If you submit deliverables to your client through another method, such as email or directly through Upwork Messages, be sure to request payment by selecting Submit Work and Submit in the contract. This starts the 14-day review. You can read this help article for more information. 

~ Joanne
Upwork
2d073793
Community Member

Hello Upwork Support, I want to know about direct contracts, as I want to connect with a client through them.

 

Kindly let me know about the "tax deduction on each transaction for clients and freelancers." For instance, suppose my client has to pay $100. How much tax would be deducted for both parties? Plus, what is the one-time setup fee for both parties?

Hello Umme,

 

Tax responsibilities are different for clients and freelancers based on their location. However, as a freelancer, you'll pay a 5% service fee on these contracts if you are referring to the fees that are deducted from Upwork. Your client will pay a one-time contract initiation fee of up to $9.95 USD and the marketplace fee. The marketplace fee is 5% of the payment when they use a credit card, debit card, or PayPal. For example, if the payment is for $100 USD and they pay with a card or PayPal, they'll pay a $5 USD marketplace fee (5% of $100 USD). If they are eligible to use a bank account, the marketplace fee is reduced to 3%.

 

You can learn more about how Direct Contracts work by visiting this page.

~ Luiggi
Upwork
mehrab_sohail
Community Member

After recent updates in direct contract policies does upwork allow Clients to leave feedback on direct contracts?

Nope. There is no such option for direct contracts. 

I guess they have introduced it recently. 

Hi Mehrab,

 

Yes, you and your client can share feedback on Direct Contracts. You can refer to this help page for more information. 

 

- Pradeep

Upwork
7b830b2e
Community Member

I hope this message finds you well. My name is Ruhul Amin, and I am a cybersecurity expert with nearly 20 years of experience. Recently, I created a verified Upwork ID to address the security and payment issues I have faced when working with clients outside the platform. I have learned about Upwork's direct contracts and believe they provide a secure and efficient solution for both parties.

I have successfully engaged in a direct contract with you and received the payment through Upwork's escrow service, which has been beneficial for both of us. However, I have a few questions regarding our future collaborations:

  1. Regular Contracts Without Direct Contracts: Can we transition to regular contracts on Upwork without using the direct contract process each time? I understand that creating multiple accounts for this purpose might not be feasible for you.

  2. Limit on Direct Contracts: Is there any limit on the number of direct contracts we can engage in through Upwork?

  3. Working with Direct Contracts: Are there any potential issues or limitations associated with using direct contracts for our ongoing projects?

  4. Procedure for Future Work: If we wish to continue working together, what are the procedures to follow for maintaining our collaboration, whether through direct contracts or regular contracts on Upwork?

I appreciate your understanding and cooperation in this matter. Ensuring a secure and seamless working relationship is my top priority, and I believe Upwork's platform can help us achieve this.

Thank you for your attention to these questions. I look forward to your response.

Best regards,

Hello KM Ruhul,

 

We will look into this further and will get back to you once we have more information.

 

~Ivy
Upwork

When can I expect a suitable solution?

Thank you for following up, KM Ruhul,

 

I checked with our team and can confirm the following:

 

Regular Contracts Without Direct Contracts: The main difference between them is the sourcing channel and the fees that apply. With Upwork Fixed-Price Protection, we use escrow to ensure that you are paid for your work and your clients receive the work as agreed. It's important to remember that only the funds held in escrow are secure. For Hourly contracts, your clients are invoiced and billed automatically based on the hours you log following the weekly billing cycle. You can find more details about this billing cycle here.

 

Limit on Direct Contracts: There’s no limit to your total amount of Direct Contracts.

 

Working with Direct Contracts: I checked your contract and it appears to be active. If your client cancels a fixed-price contract with you, any money deposited into escrow will be returned to them. If you need to dispute that return of escrow, learn how to file a dispute on a fixed-price contract here.

 

Procedure for Future Work: You can enjoy all the benefits of Direct Contracts without any limitations. They are essentially the same as Marketplace contracts, and the only thing that could be different is the service fee, which is just 5%.

 

Feel free to visit this helpful article for more information.

 

~Ivy
Upwork
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