Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Funds finally received an hour ago. Thank you.

[#3]

Same here. You're not alone, there are other freelancers who are experiencing same issue. And the support people don't have any idea about it.

[#4]

Hello,

My withdrawal worth of $284.01 made on January 13th is still not reflected on my bank account. It is already 3 days delayed now.

Can you help me on this matter please? 

Thank you,

Darwin

[#5]

I have the same issue. I will follow this thread for some answers. 

[#6]

Hello Darwin and Jesse,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#7]

I implemented the withdrawal of my money at 3 am (UTC) on 16 Jan 2023. For more than the last 24 hours, I only received the email "Payment confirmation", but didn't receive the "Payment has been processed" message and my money isn't still transferred into my Direct Local Bank account yet. That's quite weird and confusing to me. Normally, I know this process will be completed within 6 hours from the time I get paid from Upwork. I want to know about the status of my withdrawal, I don't know what happened with it. I also send a ticket to Upwork support but still not received feedback yet until now. Can you help me to check it? Thanks in advance.

[#8]

Hi Tuan,

Thank you for reaching out. Generally, it takes up to four business days for the payment to be processed, it's just that most of the time the payments are processed early. This occurrence does not mean the payment is delayed. Note that the standard processing time will still be followed and bank holidays in the US and your country can affect the processing time for the payments.

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#9]

Hi Annie, I have just received my money today and the problem is solved. Thank you so much for your support.

[#10]

I effected a payment to my local bank since jan 9th and i got a notification email immediately that the payment has be processed but it's been over 9days now. the payment is yet to deliver to my local bank. 

attached is details of the payment

[#11]

Hi David,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[#12]

It's over 9days since we effected this transaction

[#13]

Hi David,

I'm sorry to learn that you still haven't received your funds. However, as mentioned by Annie Jane, If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S., and in your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#14]

Hi Arjay,

It's over 9days now, kindly help me please.

[#15]

Hi David,

Thank you for reaching out. Please note that the turnaround time is eight business days. Holidays and weekends are not counted. If you still don't have it by the 23rd, please let us know. 

[#16]

.

[#17]

Hi Ardian,

Thank you for reaching out to us. I checked and it looks like one of our agents just recently followed up with you on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#18]

Hii, I didn't get my payment in my account as I got mail also. my withdrawl date is 18 jan 2023...

Plz confirm this...

[#19]

Hi Sanjana,

Thank you for reaching out to us. Please know that the Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[#20]

Hi team, I need help I transfer money from my bank yesterday and did not recieved it call the bank and they say my account is close and they didn't received the transfer, Is there a way to refund it back to my upwork and use a different method

[#21]

Hi Marthy,

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

[#22]

Hii plz help me as I did'nt receive my upwork payment yet.... it been in processing since 18 jan 2023..... 

[#23]

Hi Sanjana,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[#24]

Why does my withdrawal is always rejected? The bank account is verified and accepting international transactions. Also I noticed that my payment method is automatically disabling even I don't change or update any information, can someone from upwork assist me?

[#25]

Hi Aris,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[#26]

Thank you for the information, I think I should review the bank account information because it keeps rejecting the payment and always returning to my Upwork Account.