Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Hi, I am new to Upwork, I tried to withdraw my first payment through my Local Bank (BPI) but I haven't received the money in my account. Please enlighten me, I am kinda nervous and upon checking my Account Number it only shows 4 digits of it. Please can someone help me. 

[#3]

Hello
Don't worry. Just check your email or UpWork Withdrawal notification message. Here you will find all info about your transaction. Also, you can check the tutorial link-  https://youtu.be/J0RzXgkdX2Y

[#4]

Thank you for your help.

[#5]

Funds are still not reflecting on my local bank. Delayed again and again...Always like this.

[#6]

Hi Rosemarie,

If you are referring to the fund withdrawal initiated today, please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees. 

Thank you,

Pradeep

[#7]

Hi, Is anyone payment not received until 5 days after withdraw balance to local bank ? im withdraw my balance from 6 February until now still didnt received on my bank, anyone can help me ? Thank you.

[#8]

Hi Abdur,

Thank you for your message. I am sorry to hear that you have not received your withdrawal yet. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#9]

HI Pradeep, another problem is i cant access my support ticket, its say i need to loged in again, but when i type my email and password its repeated, like i attached below, thank you

 

[#10]

Hi Abdur,

Thank you for the follow-up. Could you please try this page to access your support tickets? Feel free to coordinate with the team through a ticket and they will surely assist you accordingly.

[#11]

Hi Arjay,

Still Get login panel on the centre screen, i have tried loged in but its repeated again, i cant access all my ticket too

 

[#12]

Hi Abdur,

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. 

Alternatively, you may access the ticket from the email notification that you received linked to your case. Let us know if the issue persists and we'll look further into that for you.

[#13]

Hi yes, thank you, i tried with another browser its working now

[#14]

First time in my history of upwork i faced this issue. after two days i got email from upwork your payment reject from local bank in pakistan. i re active my bankacount and again to click pay but after many hours they say same thing, payment rejected.. so what i do? maybe because of sunday?can i try on working day like tomorrow monday? thanks if you guide me.

[#15]

Hi Farhaj,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#16]

Hi I just withdraw my payment today but it's not reflecting on my local bank account. Usually it only takes 1 hour. Please help.

[#17]

Hi Girly,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#18]

Hello good afternoon, Im writing this post because i sent my money from upwork to wise like 5 days ago, and it never arrived to wise, i already contact their customer service by phone and email and they said they were still waiting for the money to come through, and it usually takes 3 days at most for everyone here in my country to receive their money from upwork to wise, but is been all contrary in my case , so i think there might be a problem with your transfer system that may havent send my money or something like that because this is unacceptable, I hope a receive a prompt response, thanks in advance

[#19]

Hi Yonis Jose,

I'm sorry to hear that you still haven't received your payment. However,  I checked and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S. and in your location may affect these withdrawals.

[#20]

I normally receive my payments to my local bank with in hours once i do a withdrawal through Upwork. However, recently, I did a transaction on 23rd Feb and also today (27th feb)..Upwork is notifying as Payment has been processed but i haven't received any of those payments as yet. Is anyone else facing the same issue? so payments are being delayed?

[#21]

Hi Muhammad,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#22]

problem resolved thankyou

[#23]

I received a second email and upon checking, I found that my bank account is not accessible. Can someone explain the reason for this to me, please?

[#24]

Hi Maria Concepcion,

I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further.

Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#25]

Thank you for your assistance in this matter. I appreciate the information regarding the timing of Direct to Local Bank transactions and the potential impact of bank holidays. I will keep an eye on my account and let you know if the transaction has not reflected after eight business days. Thank you again for your help and support.

[#26]

Hi,

I withdrew my funds earlier this morning and received an email confirming that it has been processed as Upwork normally does. However, the payment still hasn't been reflected yet on my account. It's the very first time this has ever happened. I've been withdrawing my funds the same way for 2 years now and experienced no delays with my bank. Hope you could help me with this. Thank you!