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ยป Forums ยป Support ยป Re: Payment not received to my local bank
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ashiffinance
Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

~ Nikola
Upwork

View solution in original post

660 REPLIES 660

Alright, I will wait for the remaining days. If I don't receive the balance within eight business days, then I will contact the support team.

072244a3
Community Member

Alright, I will wait for the remaining days. If I don't receive the balance within eight business days, then I will contact the support team.

8d8642f2
Community Member

I used a local bank account in Egypt with USD currency and I requested local bank payment but the website said it paid in local currency and I didn't recieve either in USD nor EGP

is there a way to reverse the transaction 

Hi Ahmed,

 

Thank you for your message. If you are referring to fund withdrawal initiated a few hours ago, please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep

Upwork
56e67fbc
Community Member

Hello, I wanted to contact support in order to trace my payment to know what happened

Hello, Juliana.

If you have not received a direct local bank withdrawal payment, the first step would be to check the payment status in your Upwork account. If the payment status shows that the payment has been processed and sent to your bank account, but you have not received it yet, you should contact your bank to inquire about the status of the payment.

 

If your bank has not received the payment, you can contact Upwork support and request that they trace the payment. To contact Upwork support, you can click on the "Get Help" button on your Upwork account dashboard and select "Contact Upwork Support". You can then select the appropriate topic and submit your inquiry.

I hope this information is helpful to you. Let me know if you have any further questions or concerns!

ThankYou.

Hi Juliana,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct-to-local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know tomorrow (11- April) if the funds are still not reflected in your account by the end of day today (10- April) so we can initiate a trace for you. 

 

~ Arjay
Upwork

Hello! Yep, funds haven't arrived. I'll contact my bank but can you guys also trace it? Thank you

Hi Juliana,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork

Thank you!

ogigpermana
Community Member

Hello i need help, i was withdrawed my earning into my local bank 6 days ago, and now still did not have a notification from upwork, please help me to follow up my problem

Hi Ogi,

 

Thank you for reaching out to us. I checked your account and can confirm that your withdrawal was successful. Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a noon UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.


~ AJ
Upwork

Hi Annie i am still did not receive anything about withdrawal information. This is 8 days since i did that proccess, could you please help me

Hi Ogi,

 

Could you please check your Transaction History? It looks like your funds were returned to your Upwork account.

 

~Andrea
Upwork
88928437
Community Member

Hi,

I have first withdraw my payment via local bank but I didn't got the payment in expected date of delivery and I mailed to the support team they again make me wait more than 10 days after waiting for so long  they refund my payment in upwork account and diabled my local bank verification. Again I connect another bank and after connecting my bank in upwork I again made waithdrawal after 4 days of connecting local bank. I was given expected date of delivery but again it has corss the expected date of delivery but I still haven't got my payment yet.I have also mailed the support team still I haven't got any response from them. when will I get my payment? It's not the first time, that I am facing this problem. I need this problem be solved very soon. 

Hi Bivash,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
leony07
Community Member

Hi! I am a Top rated Plus freelancer and given this we are expected to get our funds earlier than otehrs. I withdrew my funds last April 7 and up until now I never received the funds nor the payment processed verification email. Please trace this one up.

Hi Maria Leony,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
princessa84
Community Member

Hello. I need help on checking why I my money still havent released on my bank account. I requested April 7 but still havent receive it by now. 

 

I had another withdrawal yesterday and it went through

 

Hi Princess,

 

Thank you for your message. I am sorry to hear about the delay in receiving your funds. I checked your account and noticed that the withdrawal was successfully initiated from your account. Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep

Upwork
shahzaib7109
Community Member

Hello Upwork Support Team,

I am writing to inform you that I recently attempted to withdraw a payment from my Upwork account to my local bank account. Unfortunately, I received an email stating that the payment was rejected by the bank. I tried again using another bank account but encountered the same issue.

I was charged a fee of $0.99 twice for these failed transactions, and my payment was returned to my Upwork account. I have been using these two bank accounts for payment withdrawals without any issues in the past, so I am not sure what could have caused this problem.

I kindly request that you investigate this matter and refund the fee charged to me twice as soon as possible. Thank you for your attention to this matter.

 

Best regards,

Shahzaib Naeem

Hi Shahzaib,

 

Thank you for contacting us. Your support ticket has been received and can be accessed here. We apologize for any inconvenience and kindly ask for your patience as we respond to requests in the order they are received. Please allow 24-48 hours for our team to follow up.

 

~Andrea
Upwork
91a8d3fc
Community Member

Hi,

It's my first time requesting for payment here direct to my local bank account and I got this email.

Can anyone please tell me why I can't successfully withdraw? Thank you.

91a8d3fc_0-1681434105279.png

 

Hi Marivic,

 

Thank you for reaching out and I'm sorry to learn that you're having trouble withdrawing your funds. We're aware of the issue you raised and are taking it seriously. Weโ€™ve escalated your post to a support ticket where one of our agents can assist you further. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
moh_alie
Community Member

Dear Support Team,

 
Yet I have not received my payment to my local bank account, can you please check the payment status from the sender's end?  First, My bank asked me to that the payment will be cleared in two to three working days after that bank server issue come up that's why my bank asked me to wait more  one-two day but now this problem is solved on my bank side. Still, I didn't get my payment.
 
Please consider my request 
 
Regard, 
'Muhammad Ali
**Edited for Community Guidelines**
77b0e78e
Community Member

Hello! I recently changed my profile name to my married name, and attempted to update my bank details to match. However, the bank details were flagged as a mismatch, so I changed them back to my maiden name. I withdrew my payments around 10:30 am today using my old bank details, but by the afternoon, I had not received the funds in my bank account. Upon checking my bank details on Upwork, I discovered that my old bank details had been removed. I subsequently enrolled my new bank details, which were accepted. I am wondering where my funds went after I withdrew them using my old bank details, which had been removed. Is it possible that they will be deposited into my new bank account?

Hi Milona,

 

The funds would be on their way to the payment method that you selected when withdrawing. If more than 8 business days pass and you still haven't received your funds please let us know so we can assist you further.

 

~Andrea
Upwork
8d8fd642
Community Member

Upwork needs to notify freelancers when a clients payment method had been declined.  I have used Upwork on the client side, so I know that clients are charged on Mondays.

 

So explain why the freelancer doesn't know a client's payment method was declined until 1) They don't receive early payouts or 2) They are told to pause work and the contract is put on hold.

 

I am top rated plus and one of the only remaining perks of that is getting paid on Friday. I have a long-standing relationship with my client and I know that the card they have attached to this account is the card they tend to use for all UpWork payments as well as other resources. If it gets declined and I let them know, they are quick to resolve the issue.

 

This is now the second time where I haven't received my payouts early and no email was sent to either myself or my client about a declined payment. The contract is still active, I am actually logged in to the client's Upwork account and there is nothing there either. Yet, I remain unpaid. So what the heck UpWork?!

 

Issues like this combined with the fact that my fees are are going back up to 10% gives me no incentive to stay on the platform. The ONLY reason I have not switched to being paid directly is because I like getting paid weekly instead of bi-weekly. 

Hi Megan, 

 

We completely understand your frustration and I'm sorry to learn that you still haven't received your payments. However, 

checked and can confirm the transactions you're referring to was successful on our end. Please note that Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

In the meantime, feel free to check this help article for more information.

 

~ Arjay
Upwork
asifsaeed
Community Member

Hi Guys,

 

I have not received any email regarding "Your paymnet has been processed" from UpWork. Normally it took few mins but it is almost 6 hours and I have not received that email. Second I tried to contact support staff but the bot does not allow me to chat with real person and providing useless responses. Your support is higly appricaited. 

same i have not received payment yet  its been 8 hours since I withdraw available payment from upwork received payment has been processd notifications.  but still not yet in my bank account.

Hi Muhammad and Mary,

 

Thank you for reaching out. Please note that Direct to Local Bank transaction is processed within four business days. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork
misischavez31
Community Member

I transferred funds to my PNB account last Friday, April 14. I received an email that it's already been processed but until now, it hasn't been reflected on my account yet. Is anyone else having the same experience? Thank you.

Hi Mary,

 

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep

Upwork
raheel048
Community Member

Yesterday on 18th April I withdraw some amount from my upwork to direct bank account, immegiately i received a confirmation message followed by a successfully processed email but the third message i recieved that your bank has rejected the payment request and  asked for updating the payement method on upwork.

After updating the payement method I tried again to withdraw the money to the same babk account but its been about 18  hours that I didnt get any confimation email neither from upwork nor from my bank.

The transaction Reference IDs are:

575439032

575439033

Kindly check the status of my transaction. Thanks

Hi Raheel,

 

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a noon UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
~ Joanne
Upwork
9e6b1e8a
Community Member

Hi. I withdrawn my available balance yesterday and still did not receive an email indicating that my payment has been processed can you please check if it has been successfully withdrawn on your end?

Hi Michael,

 

Thank you for reaching out. Usually, it takes 4 business days for the Direct to local bank withdrawal to be processed. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Upwork

.........

crart
Community Member

Ticket number  #40041262 I require someone to investigate the issue because for now I am unable to get my medication or even buy food. Good job Upwork in saying "sorry".  "Sorry" will not fix the situation, it is over a week of waiting for my payment and still no one cares, no one explained anything, no one apologized, I only hear "sorry" every few days without any real fix. Is that how you earn the share of our earnings? Well done.

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