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ashiffinance
Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola
Upwork

View solution in original post

1,149 REPLIES 1,149

same issue here. Please help me. Its been a week now. I haven't received my payment yet.

Hi Dennise,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.


~ AJ
Upwork
50d42a0c
Community Member

I withdrew my amount today, the 11th of November, and haven't received it on my local bank yet.

how to see the current status of withdrawal?

this is my REFID 637378314 kindly tell me by tracking the status.

I have pasted ss too.

50d42a0c_0-1699729445567.png

 

 

don't worry  it just take time  to receive it as the  plan  that you  datermine 

I was confused because it showed the date as 11 November while in fixed contracts when clients release payments the date is shown above when the amount will be available. but here it's showing 11th November.

Hi Uzair,
 
Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
~ Luiggi
Upwork
1dadd092
Community Member

I have withdrawn my earnings manually from Upwork but haven't received it yet. Am I going to receive it real-time or I still have to wait for few business days? Thank you.

Hello Sam,

 

I see that you are referring to the Direct to Local Bank transaction initiated a few hours account. These types of withdrawals are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork
prodelacom
Community Member

Hi,

Hope you are doing well.

 

My last payment request was submitted on 10-Nov-2023. I received an email, as usual, telling me that the payment has been processed, but, sadly, the expected date of delivery is no more 2 or 3 days. Now it shows 7 to 10 days. Someone from Upwork can explain what's going on. Several issues over the last few months. We get the impression that the platform is losing its credibility and professionalism.

prodelacom_0-1699873417486.png

 

Same issue here. Following thread.

Yes I have received your email about the work

 

Have you receive your funds already?

Hi Sofiane,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

~ Nikola
Upwork
canberk_unal
Community Member

Dear Upwork Support Team, 

 

I have been trying to withdraw my money to a company bank account but no luck. I tried to withdraw 3 times with different information, but the money keeps coming back to my upwork account. 

 

The company is a limited company and I am one of the company partner. However, upwork systems asks for national ID number, first name, last name and name on account which are not available for a limited company. 

 

I filled ID number, first name, last name fields according to my personal information, and I filled the name on account field with my company name, but this time, upwork system doesn't allow me to withdraw the money since the account name is different.

 

Please help. 

Canberk 

Hi eyรผp canberk,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
fandyay
Community Member

Hello, can somebody help me with payment issues. I do withdrawal request on wednesday this week to my ACH account on wise. Ussually it will be delivered to my account on Thursday but until now it is not delivered yet. Can someone help me to track this problem?

Hi Fandy,

 

I checked the withdrawal you are referring to and I can confirm that this was successfully initiated from your Upwork account. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork
dainy_delacruz01
Community Member

I did not receive my withdrawal last Friday, November 17, 2023, for the amount of $21.51 with Upwork reference number 639401611. My bank account, ending in 2416, has been closed. According to my bank, the transaction has not been processed on their end, and the funds should have been returned to my Upwork account. However, as of today, I have not received the funds. Please process the return of this transaction on my account. Thanks!

 

John

Hi John.

 

We are unable to reverse or stop the fund withdrawal initiated on your Upwork account. Direct to Local Bank transaction is processed within four business days. In case the transaction is not complete due to invalid or incorrect details, your funds will be automatically reversed to your Upwork account. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork
94d1b924
Community Member

Hi,

I withdrew my payment on November 17th to my local bank account. Today is November 20th, and I haven't received the payment in my local bank account. I contacted the bank, and they advised me to get in touch with Upwork
Can you please help me
Thanks

Hi Abdullah,

 

I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

~ Nikola
Upwork
94d1b924
Community Member

ok thanks Nikola

0f608268
Community Member

I have been trying to withdraw my funds for three times now and it keeps on getting rejected. Also, 0.99USD (x3) was deducted from my account in every process. Please help as this is so frustrating. Also, please refund 2.97USD from failed withdrawal processes. Already called the bank and I have been told that there is nothing wrong with account and details. 

Hi Crisel,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
fa911641
Community Member

Hi,

I am a new freelencer and I tried to transfer 175 usd to Direct to local bank in Bangladesh.

I was getting notifications like

" Your payment on 18-Nov-2023 has been processed"

then I got notifications today 20-Nov-2023

" Payment method Bank Transfer :xxxxxaccountno has been diabled" and " Your payment on 19-Nov-2023 could not be processed"  & " Returnrd Withdrawal (ref6*******2 REJECTED) 

I got email too

" Your payment of $175.32 via Direct to Local Bank Transfer account failed, and the money has been credited back to your Upwork account."

I am totaly confushed about what is happning. 

This is the 3rd time it's happing and when it failed with my previous account then I have created new bank which is a frelancer account in UCB.

 

Please give me some solution as soon as possible. 

 

Thanks in advance

Suborna

Hi Suborna,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

Hi Suborna 
Have you received any solution?

I am also facing a similar issue

0c923ca5
Community Member

Hi,

 

I made a withdrawal yesterday to my direct local bank but until now, I did not receive my money yet. Usually it's a same day process for me but it's not the case for my latest withdrawal. I opted to withdraw to my Unionbank account here in the Philippines. Anyone who got the same issue?

Hi Mary Grace,

 

I can see that you have submitted a support ticket already. I want to confirm that one of our agents has replied to your ticket and provided more information. 

~ Joanne
Upwork

Hi. I am also having the same issue. Normally, it is a same day process but I haven't received the money up until now. I withdrew my earning on December 8. I hope Upwork can help me with this matter same as last time because I really need the funds.

Hi Virgilio,

 

Thanks for reaching out. I checked and can confirm that the transaction was successful on our end. Please keep in mind that direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process.

 

If the funds are still not reflected in your account in eight business days, please let us know so we can initiate a trace for you. Feel free to check this help article for more information.


~ AJ
Upwork
leahparagas
Community Member

My funds were automatically sent to my bank account last Wednesday. I normally get the money within few hours, latest is early morning the next day whenever there is an issue. This rarely happens though. However, it's been almost 48 hours since the withdrawal and the money still isn't credited to my account. 

Wait till 3-4 working days. Maybe you get your payment. Or contact customer service support. 

Hi Leah,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
chrstmbn
Community Member

Hello,

I already make withdraw using direct local bank, but I was realize that the account number registered on upwork is the card number, and it is wrong.

can I ge refund from this problem?

Hi Christian,

 

I am sorry to hear that you have made a withdrawal using the wrong account number. There is no option to reverse the transaction already initiated on your Upwork account. In case the account details are invalid or incorrect, your funds will be automatically reversed to your Upwork account after 8 business days. Feel free to message us if you do not see funds in your account after 8 business days.

 

- Pradeep

Upwork
e7d4d173
Community Member

Hi,

I made my withdrawal this morning, nearly 3 hours ago. I usually get the "Payment processed email" (bank transfer) after max 1-2 hours. Today I am still waiting for it. Is anyone hvaing the same issue?

Many thanks

Hi Nadia, 

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to is still in process. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.

 

Feel free to check this help article for more information.

 

~ Nikola
Upwork
e7d4d173
Community Member

Hi Nikola,

I have just received the email confirmation now. Thank you so much! ๐Ÿ™‚

Thank you for following us and letting us know, Nadia!

 

I am glad to hear that. Feel free to reach out to us again if you need assistance in the future. 

 

~ Nikola
Upwork
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