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Ashif's avatar
Ashif N Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

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Nikola's avatar
Nikola S Retiring Moderator

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola

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1,149 REPLIES 1,149
Petra's avatar
Petra B Community Member

Hello Sergey! Would you mind leaving a brief comment with your so-called payment date and where you are based on this thread https://community.upwork.com/t5/Freelancers/Payment-late-Christmas-ruined-Trust-lost/m-p/1489542#M81... ? It would help to get an overview over how many are affected. On this thread here we are getting 'hidden' as it is marked as 'Solved'.

Umar's avatar
Umar K Community Member

Hello ,

I transfer my Upwork payment to my local bank account directly. Almost 3 days gone but I couldn't receive it . 

Mindaugas's avatar
Mindaugas S Community Member

I have the same issue. I made a withdrawal on December 15 (Friday), and it still hasn't reached my local bank account. I usually get Friday's withdrawals on Mondays.

Mindaugas's avatar
Mindaugas S Community Member

I contacted my bank and they confirmed that there are no issues from their side, also mentioned that I am not the first one who is looking for upwork payment 😕

Antonella's avatar
Antonella V Community Member

Same answer from mine but that doesn't make the problem less serious. 

Mindaugas's avatar
Mindaugas S Community Member

Sure, it remains serious, Christmas surprise from upwork.

Petra's avatar
Petra B Community Member

Hello Mindaugas! Would you mind leaving a brief comment with your so-called payment date and where you are based on this thread https://community.upwork.com/t5/Freelancers/Payment-late-Christmas-ruined-Trust-lost/m-p/1489542#M81... ? It would help to get an overview over how many are affected. On this thread here we are getting 'hidden' as it is marked as 'Solved'.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Umar,

 

I checked the transaction you are referring to and noticed that the fund withdrawal was initiated on Dec 20th. Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Antonella's avatar
Antonella V Community Member

No bank holidays in Italy so why???

Andrea's avatar
Andrea C Community Member

Same here. I'm Top Rated Plus for years and all this has never been an issue before. This is really sad, because I used to rely on Upwork and made lots of money. I have jobs from other sources now, but still really good customers from years ago with Upwork, but they make it more and more impossible. And that especially before Christmas. 

Antonella's avatar
Antonella V Community Member

50 connects for first place... seriously? 
I know exactly what you're talking about, this has to stop!

Andrea's avatar
Andrea C Community Member

Let's not get started with that for now and on this thread 😂

 

Antonella's avatar
Antonella V Community Member

Okay, you're right. I'll calm down 🤣

Antonella's avatar
Antonella V Community Member

I'm here too! 🫤 Please don't forget about me, no matter the amount we count on our earnings! It's just unfair and if I get into the credits and bidding issues I will become a nuisance... I don't see why I should pay to get a job.

Andrea's avatar
Andrea C Community Member

I'm fine to pay *something* because it's a great way for freelancers to get jobs and build a reputation. Like a monthly member fee, but the membership they offer doesn't give you a lot and you still don't get more jobs or invitations, AND you have to pay fees on every job (still okay with that, if they are reasonable). 

Antonella's avatar
Antonella V Community Member

Agreed!

João's avatar
João Z Community Member

I subscribe to that, but I have been receiving many invitations to fix something another person broke many many times, and the number is getting bigger and bigger every day... seems that quality is no longer a priority. Just become another 'AI assistant', keep paying to participate, keep paying for 'AI' and you're good to go. 

Aleksandar's avatar
Aleksandar D Community Member

Hi all.
I also requested payment on 15 December (Friday) - no money arrived yet. Usually they come on Monday or Tuesday (Bulgaria, EU). This is totally unacceptable. Some people may need this money just before the holidays!

Antonella's avatar
Antonella V Community Member

Welcome to the club Aleksandar!

Unfortunately, members are growing and payments are still stuck somewhere somehow.

Sorry it's happening to you too. Let's hope someone gets to the bottom of this quickly. 😣

Isabel's avatar
Isabel A Community Member

Should we worry? Do you think we won't get that money? I was trying to set up my PayPal account to see if at least get the money that I'm pending tomorrow. But apparently, my name on Upwork doesn't match the name on my Paypal and it does. I don't know what to do.

Petra's avatar
Petra B Community Member

Have you tried to set up Paypal with the same email address you use for Upwork?

Isabel's avatar
Isabel A Community Member

Yes. The same email, the same adress.

Petra's avatar
Petra B Community Member

Now that is weird. I know I probably it might sound like one of these platitudes, but could you try to empty your cookies in your browser and try again? I know I had some problems with Paypal as I used another email for on Upwork, but Paypal allowed me to add other email addresses. I know, however, that some Paypal issues can be solved with simply emptying cookies from the browser and restart the device.

Isabel's avatar
Isabel A Community Member

Let me try

Isabel's avatar
Isabel A Community Member

It hasn't worked.