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Ashif's avatar
Ashif N Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

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Nikola's avatar
Nikola S Retiring Moderator

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola

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1,149 REPLIES 1,149
Mykola's avatar
Mykola A Community Member

8 days was always. It is default delay before you able to initiate payment search.

Joanne's avatar
Joanne P Retired Team Member

Hi Lauren,

 

Direct to Local Bank payments take up to seven business days to arrive at your bank. There is also a noon UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. Bank holidays in the U.S. or your country can delay your funds.

 

If you haven't received an email notification that it has been processed, please still allow time for the payment to be processed. If, after eight business days, the funds are still not reflected in your account, please let us know so we can initiate a trace for you. Here's the help article for more information.

~ Joanne
Upwork
Laureen's avatar
Laureen L Community Member

I've already looked into that and I know, as I've been withdrawing funds for more than 2 years. My problem is that it's the 3rd business day since my withdrawal and I STILL haven't received the "payment processed" email. I should have received it and should now even have received the payment so I'm wondering when I will receive it?? This is very very inconvenient!

Nadia's avatar
Nadia B Community Member

Hi Laureen,

I have the same issue. 😖I have been waiting for 2 business days (withdrawal made on 23rd December). I have posted my concern here yesterday and I received the same reply (copy and paste I assume). I am not happy at all. Let's hope somebody decide to get it sorted or at least give us more information. This is very frustrating.   

Andrea's avatar
Andrea C Community Member

Same here. Withdrawal made 22nd December - still not even processed!

Laureen's avatar
Laureen L Community Member

Same here, even after asking for support. They said it would be processed yesterday, with already 3 days of delay, and still nothing today!!

Maria Aracelli's avatar
Maria Aracelli C Community Member

Hello! 

 

this is my second time to manually withdraw, the first one was without a hitch. It arrived in my bank automatically. But this second time around, It didn't arrive in my bank. It's a direct to local bank and upwork charges a fee so I can receive it automatically. This is so upsetting! I've waited for 10 days to withdraw and now it's delayed.

Joanne's avatar
Joanne P Retired Team Member

Hi Maria Aracelli,

 

 I checked the recent withdrawal transaction, and it was successful. Direct to Local Bank payments take up to seven business days to arrive at your bank. There is a noon UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. Bank holidays in the U.S. or your country can delay your funds.

 

If you still do not see the funds reflected in your account after eight business days, please let us know so we can initiate a trace. 

 

~ Joanne
Upwork
Angelica's avatar
Angelica S Community Member

I just wanted an update, I withdrawn my payment yesterday Dec. 26, 20233, and received the second email that it was already processed. Until now it's not reflecting on my account. Thank you!

Joanne's avatar
Joanne P Retired Team Member

Hi Angelica,

 

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
~ Joanne
Upwork
Maria Concepcion's avatar
Maria Concepcion S Community Member

Got an email its already process but usually I got it within 2 hours and now its been 5 hours still not reflect on my bank. Can anyone trace it ?

Joanne's avatar
Joanne P Retired Team Member

Hi Maria Concepcion,

 

Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees
~ Joanne
Upwork
Tiisetso's avatar
Tiisetso M Community Member

Hi i have been waiting for payments to reflect in my local bank since last weeks processed weekly payment and there still hasn't been any change, im now due for another today and a yellow highlight stating payment has not been processed. 

 

This has never happened before and two sets of payments have not reflected into my account.

 

Can anyone please assist with the issue?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tiisetso,

 

Thank you for reaching out to us. Could you please share the date of withdrawal transactions? Or if you could share the transaction numbers, that would be helpful. We look forward to your response.


~ AJ
Upwork
Tiisetso's avatar
Tiisetso M Community Member

Hi Annie,  20/12/23 and  27/12/23

 

646994543

649122499

Tiisetso's avatar
Tiisetso M Community Member

Hi to everyone! I just received payment for the week of the 20th and and awkardly enough still pending week of the 13th.

 

Never experienced this before and payments aren't making any sense atall.

 

Please assist.

Walter Jhon's avatar
Walter Jhon O Community Member

Hello! Good day. I withdrew my payment earlier today and went to my local bank around 7 pm EST. Until now, I still haven't seen the withdrawn amount in my bank account. I already received payment notification from Upwork stating that it was processed successfully. I hope it could trace as soon as possible just wanna know if what is the root cause of this issue.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Walter Jhon,

 

Thank you for reaching out to us. I checked and can confirm that the transaction was successful on our end. Please keep in mind that direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.


~ AJ
Upwork
Ravindra's avatar
Ravindra B Community Member

Normally, I apply for payment at around 5:30 am IST (12:00 am GMT), and the payment is processed within 5 to 6 hours, and the money usually reaches my bank the same day.

 

Yesterday, I had applied for payment at 5:36 am (12:06 am GMT), and I received notification that it has been processed at 10:52 am (5:22 am GMT), and the money was in my bank the same day.

 

Today I applied for a payment at 5:31 am IST (12:01 am GMT) but the payment has not yet been processed, or at least, I have not received notification that it has been processed.

It is 2:47 pm IST (9:17 am GMT) right now.

 

Can someone please check to see that everything is okay?

 

"Certa bonum certamen"
Nadia's avatar
Nadia B Community Member

Hi Ravindra,

join the club. I am in the same situation since Dec23...

Ravindra's avatar
Ravindra B Community Member


Nadia B wrote:

Hi Ravindra,

join the club. I am in the same situation since Dec23...


Yesterday, my payment went through without a hitch.

 

You've been stuck since Dec 23? That's really bad.

 

 

"Certa bonum certamen"
Ravindra's avatar
Ravindra B Community Member

Hi Nadia,

 

My payment has been processed. 

 

I hope your problem will be resolved too.

 

Best regards,

Ravindra

 

"Certa bonum certamen"
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ravindra,

 

Thank you for reaching out to us. I checked and can confirm that the transaction was successful on our end. Please keep in mind that direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.


~ AJ
Upwork
Ravindra's avatar
Ravindra B Community Member

Hi AJ,

 

Thank you for the help and info.

 

I have indeed received the notification that my payment has been processed.

 

I received this email a few minutes ago at 4:42 pm IST (11:12 am UTC).

 

Best regards,

Ravindra

 

"Certa bonum certamen"
Andrea's avatar
Andrea C Community Member

It seems to be just another new problem Upwork is creating. I made a withdrawal 22nd December, after the one before was stuck for one week and I don't trust Upwork anymore. Until today I haven't received the "payment was processed" email! I did another withdrawal few days later, it was right away processed and is already in my account. So I have raised a ticket and as we know Upworks useless support, they write a lot without any answer. They don't get the point that the withdrawal wasn't even processed and answer me all the time about the holidays and local transfers can take up to 7 days etc. They even tell me they cannot check if it was processed, only after so and so days. This is inacceptable. And what can we do? Nothing.