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Ashif's avatar
Ashif N Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola

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1,149 REPLIES 1,149
Common Cents's avatar
Common Cents C Community Member

It can take up to 7 working days for direct bank transfer.....

Courtney's avatar
Courtney M Community Member

Day 8 since I withdrew funds (31 December 2023) and I am still yet to receive. 
My bank have not received and there are no pending transactions in my account. 
Upwork have done literally nothing but tell me to just wait and they will do a trace on January 9th (tomorrow). 
This is completely ridiculous. The job that this payment is for I completed almost a month ago now. Then we wait for Upwork to mark our funds from pending to available, then wait what is now turning into weeks to receive funds. This is not ok. Freelancers rely on being paid. Why should we work hard, which Upwork profits from and not be paid and/or wait ages for payments. 
stop treating us like dogs Upwork! Look at the amount of people in this thread who have not received payment recently. Why would we recommend fellow freelancers join this platform when this is how we are treated? 
After 4+ years on this platform, you won't make not one more dollar from me, I'll be deleting my account and I will be letting everyone know that this is now a scam site. 

Saleem's avatar
Saleem A Community Member

As a new member on the Upwork platform residing in Turkey, I selected the "To direct local bank" method for the payment. I confirmed the withdrawal process on Monday, and as of now, the payment has not been credited to my account. I would like to inquire if there is any issue causing the delay and what the usual processing time is for such transactions.

Thanks in advance

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Saleem,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Saleem's avatar
Saleem A Community Member

Hi Luiggi, 
I am still awaiting assistance to resolve this issue or receive an explanation. The withdrawal was done on January 8th, and as of now, the payment has not been credited to my account.

 

Joanne's avatar
Joanne P Retired Team Member

Hi Saleem,

 

I saw that you've already submitted a support ticket regarding this concern. Please allow our team time to check. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Victor's avatar
Victor E Community Member

Hello,

 

I made a withdrawal to my local bank since last week monday and it hasn't been reflected yet. I live in Nigeria and would like to know how long it takes.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Victor,

 

Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Victor's avatar
Victor E Community Member

The withdrawal failed and my upwork account was credited. Reason being invalid bank details. I have updated my bank details and hope to get faster processing speed

Azeez's avatar
Azeez W Community Member

I sent some dollars to my acct and about 20hrs now I didn't get my money please help to check if it was successful on upwork end...

Arjay's avatar
Arjay M Retired Team Member

Hi Azeez,

 

I'm sorry if you still haven't received your funds and we certainly understand how important it is for you to get your funds on time. However, checked and can also confirm the transaction you're referring to was successful on our end.

 

Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

~ Arjay
Upwork
Victor's avatar
Victor E Community Member

Hello Arjay,

Can you also check on my end? I made a withdrawal since monday(3 days now) and nothing in my bank account! Before then I also made a withdrawal that took 5 days just to fail at the end! So basically that is 8 days in total.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Victor,

 

Thank you for your message. We can initiate a trace for the withdrawal that was not received after 8 business days excluding weekends and bank holidays. Feel free to message us if you do not receive funds after 8 business days.

 

- Pradeep

Saleem's avatar
Saleem A Community Member

As a new member on the Upwork platform residing in Turkey, I selected the 'To direct local bank' method for the payment. I confirmed the withdrawal process on Monday 8 January, and as of now, the payment has not been credited to my account. I would like to inquire if there is any issue causing that, and how the issue will be solved. 

 

Thanks in advance

Mykola's avatar
Mykola A Community Member

Should be banking delay. But look like lost.

After 8 days you can ask support for payment search. Do it if won't wait more.

Saleem's avatar
Saleem A Community Member

Thanks for your quick response, but I couldn't find a direct communication channel. Could you please provide guidance on the correct method, or is there a designated email address for support inquiries?

Mykola's avatar
Mykola A Community Member

Some moderator here will create for you support ticket when see your topic.

Your tickets there: https://support.upwork.com/hc/en-us/requests

Saleem's avatar
Saleem A Community Member

Thank you once again. Unfortunately, the communication process has proven challenging, and I've been unable to obtain any updates. I'm uncertain about the expected waiting period.

Hanh's avatar
Hanh L Community Member

Hello, I have withdrawn some amount from Upwork, but after 8 hours no update. Can anyone help? 
 
It usually takes about 2–4 hours to transfer to my local bank.  But today I didn't see any update from Upwork about the process. 
 
Thank you!
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hanh,

 

I'm sorry you haven't received your funds yet. I understand that you're used to receiving them relatively quickly, but keep in mind that Direct to Local Bank transactions can take up to four business days to arrive at your bank. If after eight business days, you still have not received your funds, please let us know so we can assist you further.

~ Luiggi
Hanh's avatar
Hanh L Community Member

Thank you! I have just received my funds. 

 

Sajid's avatar
Sajid U Community Member

I withdraw my money on Jan 20, 2024  but it doesn't arrive in my local bank account until now. Every time it takes 1-2 hour to arrive in my account.what to do now..? please help

Mohsin's avatar
Mohsin R Community Member

Check your Bank Swift code, if you are in pakistan only use bank swift code of your near like, mean if you are in rawalpindi or near area, use islamabad bank swift code, but if you not receive payment in bank account, it will reverse in your upwork, it will not not lost,

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sajid,

 

Thank you for reaching out to us. I checked your account and can confirm that the transaction you're referring to was successful on our end.

 

Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and your location can also delay the process. Please let us know if, after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

In the meantime, feel free to check this help article for more information.


~ AJ
Upwork
Victor's avatar
Victor E Community Member

Hello, I made a withdrawal(direct to local bank) on the 8th of January, It took 5 business days to get any feedback. It got rejected on the 15th. I made adjustment to my bank details and made another withdrawal(ref id: 656255596), it's the 5th business day now and no feedback. I've heard lots of people say withdrawal process is 1 business day or 2. Why am I getting very slow withdrawal process.