Direct to Local Bank withdrawal not received

[#1]

I have been working on Upwork for the past 2 years and have made weekly withdrawals to my local bank account without any major delays.

It's usually deposited in the same day as the payment is processed but sometimes it took a couple of days. 
However, starting on April 24th I've made

three witdrawals (24th, 26th and May 3rd) and all of the 3 still havent been credited to my account. 
Upwork says I need to wait the full 8 business days to trace the payment (which it means I have to wait until Monday to trace the first) but to me is very strange that 3 consecutive payments, made in different dates could've been lost. 
Yesterday I got in contact to the intermediary bank I have been receiving from since the beginning of March and the last payment order they received for me was April 17th. 
I get paid weekly, so it's sufficient to say that three weeks of missing payments can cause a wreck in someones financials. 
I just wanted to know how can I solve this as quicky ás possible and if someone else has been through the same ordeal recently. 

[#2]

Hello Beatriz, the same is happening to me. I'm from Brazil too, it could be something general. The problem is having to wait 8 business days to be able to open a ticket. The service provided by Upwork in this type of situation is very poor.

[#3]

How long since your first withdrawal? Did you get paid since then?

[#4]

April 26. I will open a ticket on Wednesday when the deadline ends. Have you already opened a ticket with them so they can trace what happened?

[#5]

Yes, I opened a ticket yesterday regarding the withdrawal from April 24th. They told me that the issue was probably at my local bank's end and that they could take up to four weeks to trace the payment, which is absurd. What bank are you using? (not sure if it makes a difference). I made two withdrawals to Inter and then the last one to Bradesco.

[#6]

Mine is Banco do Brasil. I'll do it via Paypal next time until this is resolved. Funny that this never happened. It's probably an Upwork issue and has nothing to do with the local bank.

[#7]

to me the weirdest part is that they managed to 'loose' THREE different withdrawals.

[#8]

Yes, I have 2 lost. If there are any updates we will post them here. They said the same standard answer of 4 weeks to me.

[#9]

Dont rush, you must wait that 8 days to start trace. No other ways.

[#10]

Hi, is there a way for me to get confirmation that my withdrawal method is valid? I got payment rejected once and had to do a manual check of my information.

Currently I've updated my banking information and re-request a direct bank transfer. Could the support team help to confirm that the bank information is correct? It's been 6 business days since my payment request (29th Apr) and I just want to make sure that I won't have to wait another 8 days without knowing everything is correct. I have checked with the bank and no transfer is  available.

Thank you.

[#11]

Hi Long,

We checked your account and saw that it is already active. You can check it here. You might need to confirm that your bank account details are correct to ensure you won't have any issues when you withdraw your earnings. 

[#12]

Hi Joanne,

I've just updated my payment method again. It seems that I made a mistake inputting my account number. Could anyone from your team double check for me if the details are valid? Cause I won't be able to withdraw in the next 3 days and I want to make sure that it's right this time.

[#13]

Hi, I hope you're doing good. 
I made a payment from Upwork on May 4th 2024, but it hasn't been received in my local bank yet. I contacted my local bank, and they don't have any record of the payment in their system against this reference ID yet. Can you please help me to trace my payment or what is the issue actually?

[#14]

Wait 8 days. Request trace if not received.

[#15 · Accepted solution]

Hi all,

Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[#16]

I initiated withdrawal on 5 May and today is 14, but still I have not received.

[#17]

Hi Rohit,

I looked closely at the withdrawal transaction you're referring to and confirmed that it was successful on our end. However, please be aware that direct-to-local bank transfers are processed within 4 business days, but they can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process.

Please let us know if, after 8 business days, which is by the end of day tomorrow (15- May), if the funds are still not reflected in your account so we can initiate a trace for you. 

[#18]

Hey,

I think it is end of the day of 15 May but still I have no received my funds. What should I do now ?

[#19]

Thank you for your response and confirmation, Rohit,

I'm sorry if you still haven't received your funds. I've escalated your community post to a support ticket. One of our agents will contact you soon to assist you in initiating a trace for the funds.

[#20]

Hello Andrea, I have the same problem, I made a withdrawal to my direct account on the 4th of June. It's been 12 days now and I haven't received it

[#21]

Hi Kingsley,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Good day, I am having similar problems with my withdrawal. I waited 8 days and nothing is happening and The your AI chat bot is telling me to contact support but I can't open a support ticket for some reason.  

[#23]

Mine hasn't reflected for 11 days now. Please help me look into it. Upwork Ref ID - 742234185.

[#24]

In my case I've waited the 8 business days for two of my transfers. It's really frustrating not knowing what happened with your paycheck.

[#25]

Hi Beatriz,

I'm sorry to hear you haven't received your funds yet. I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.