Direct to Local Bank withdrawal not received

[#1]

I have been working on Upwork for the past 2 years and have made weekly withdrawals to my local bank account without any major delays.

It's usually deposited in the same day as the payment is processed but sometimes it took a couple of days. 
However, starting on April 24th I've made

three witdrawals (24th, 26th and May 3rd) and all of the 3 still havent been credited to my account. 
Upwork says I need to wait the full 8 business days to trace the payment (which it means I have to wait until Monday to trace the first) but to me is very strange that 3 consecutive payments, made in different dates could've been lost. 
Yesterday I got in contact to the intermediary bank I have been receiving from since the beginning of March and the last payment order they received for me was April 17th. 
I get paid weekly, so it's sufficient to say that three weeks of missing payments can cause a wreck in someones financials. 
I just wanted to know how can I solve this as quicky ás possible and if someone else has been through the same ordeal recently. 

[#2]

I tried the first time, and it was rejected. I created a ticket and was told that the issue was from my bank. I contacted them, and they said they rejected nothing and that there was no such transaction. This is not my first time using the local bank to get my payment. I added another account and tried making a payment, but it was rejected. This shows that the issue is from your end. Please do something about it because you people have deducted charges from me twice. I need my money

[#3]

Hi Obidike,

Thank you for sharing your concern. I checked and see that you are currently corresponding with the handling team for your concern. Please allow more time for our team to review your case. You will be notified of their response. 

[#4]

Hi, I made a mistake by putting my First name where I am supposed to put my Last name. Can you look into it? I have edited it but I am still seeing the same mistake. Can this affect my payment? I have been trying to pay to my Local bank but each time, it gets rejected.

[#5]

Hi Obidike, 

Thank you for sharing your concern. I checked and see that your name on your account has been updated. Please try to reload your page or log out then log back in. 

I would like to let you know that our team is currently reviewing your concern about your payment method. Rest assured that they will reach out to you on your support ticket as soon as they have more information to share.

[#6]

I sent my payment to a closed bank account by msitake, it's been 10 days now, the payment wasn't returned yet. What should I do?

Thanks

[#7]

Hi Desiree,

Thank you for sharing your concern. I have converted your post to a support ticket to check this further. One of our agents will reach out to you to assist accordingly. 

[#8]

I do not have TIN so I put my Taxpayer ID. I want to know if there is anything wrong with it

[#9]

Hi Obidike,

Thank you for your message. I can confirm that you were able to complete your Tax information, and no further action is needed from you. 

[#10]

I have clicked get paid today exactly 8:00 AM through my direct local in the Philippines Security Bank. I t's already noon and I have not received it, I tried to readd the bank account and then my last withdrawals for my past payouts were done, it says 

"You haven’t made any withdrawals yet." When I did 3 times already and I did not receive my payout today. I was not able to take down the reference ID for it. Please help.

[#11]

Hi Claudette,

I saw that you already submitted a support ticket to our team. One of our agents has updated your ticket with more information. Please check your ticket here and feel free to respond.

[#12]

I initialized my withdrawal request on Oct-2nd, however I have not received my earning in my local bank account even after 2 weeks. I contacted UW support for the payment trace, I was told my withdrawal is under compliance review and they do not know how long it will take.   After searching the community, I find many people facing the same issue and the support's responce is like template message. I am working hard to earn my money, and my client will start the new project, however I am not able to get my earning. Can someone escalate my issue to get it fixed? Appreciate your help!

[#13]

I am having the same issue !!

[#14]

This issue is related to bank. I encountered a similar problem in 2020. I recommend that you contact your bank as this often happens with first-time payments.

[#15]

Hi Tarsem, the support told me my withdrawal has not been processed, it will process after the compliance review. So I feel it's still pending on UW now. Thanks for your comment.

[#16]

Hi upwork team, is there anyone can help with my withdrawal issue? I don't think it's normal that the withdrawal is not processed after waiting more than 2 weeks. Thanks

[#17]

Hi Tao,

I am sorry to hear about your fund withdrawal. I see that you are already communicating with the relevant team regarding your concern via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#18]

I tried and checked with support, however I was told I have to wait for the compliance review that no one knows when it can complete. My concern here is nobody can do something to speed up the review or provide some useful info, I have to wait. If the review takes one year, does it mean I have to wait for one year? I need active and useful support instead of replying with template message to ask me to wait again and again.

[#19]

Hi Tao,

This is Ronna, stepping in for Pradeep. I understand your frustration and appreciate that you need this issue resolved sooner rather than later. I will follow up with the compliance team about your support ticket; hopefully, it gets updated soon.

[#20]

Experiencing this for 2 weeks now. I received an email from upwork that my payment was rejected by bank. Tried 3 different banks and got the same email that my payment was rejected by bank.  I contacted my local banks and they mentioned that no attempts were made to transfer from upwork to my bank. I can't also provide them with any reference ID as they haven't received any actions from Ipwork.  They mentioned to me that my account is good and has no restrictions. Please help me fix this. Please don't keep telling me that the issue is on my banks' end because it is really on Upwork's end.

[#21]

Hi Loriegay,

I am sorry to hear about your withdrawal. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#22]

Hi, it has been weeks that I can’t do anything about the issue. I used 3 different banks or payment methods but I am receiving same results. The banks are rejecting the payment. It is really frustrating knowing you guys can’t do anything about it as well. I have been using the same bank since 2020. 

[#23]

Hi PradeepH,

I am still waiting for you reply. It has been 2 days when I created a ticket. I haven't received my pay for 3 week. It is realy frustrating! It is more frustrating with you guys providing me same reasons. 

[#24]

I withdraw my money from Upwork for the very first time on 14th of October and they told me the expected date 17th of October and today is 20th of October,it's been more than 5 days my payment is not received in my bank account. I withdraw my payment by the method of local bank transfer .

Here is the reference I'd (742326585)

Please solve my issue

[#25]

Hi Muhammad,

I checked the transaction you were referring to and saw that it was successfully processed. In general, Direct to Local Bank payments take up to seven business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. Bank holidays in the U.S. or your country can delay your funds. If after eight business days the funds are still not reflected in your account, please let us know so we can initiate a trace for you. 

[#26]

Hi there,

This is the third time my withdrawal to my local bank account has been rejected. I have already changed my payment method and added a new bank account, but it was rejected again. I contacted my bank's customer service, and they confirmed there are no issues with my bank account. They also mentioned that the bank is a passive party, so the issue is not related to the bank. Knowing that this is the third time my payment got rejected, it really pissed me off.

Regards,

Putri.