Direct to Local Bank withdrawal not received

[1f2a8d2c]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[e7282c35]

See on spam mail for the Proccesed mail.

[albutra_joeric]

PLEASE DON'T DELETE THIS TOPIC BECAUSE WE ARE WANTING OPINIONS AND CONFIRMATIONS FROM OTHER FREELANCERS.

I made a withdrawal last Friday (January 13, 2023 at around 11am PH time) but never received an email that it is being processed. I usually receive the email after an hour or two then the funds are available to my local bank.

I also noticed that other freelancers are having similar issue. See this thread:

https://community.upwork.com/t5/Support/Direct-to-Local-Bank-withdrawal-not-received/m-p/1230016#M63...

[812dd08c]

Hi Joeric,

Please know that your concern is related to an issue we had earlier this week with funds Available for withdrawal from users' accounts. Since your concern is related to funds withdrawn, It is really necessary for us to move your post to the appropriate thread.

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. 

[albutra_joeric]

Unfortunately, no help at all. Other freelancers are also complaining similar issue. Withdrawals made on Friday (Jan 13, 2023) are still not available and no email confirmation.

[albutra_joeric]

We are having the same issue. I made the withdrawal on Friday 11am Philippine time but never got an email confirmation that it was processed. 

[aocumen]

Hi Joeric, 

We will merge threads if we can confirm that there are no issues. It helps us manage the posts in the Community better and helps us locate specific topics as needed. 

As for your concern, and as shared by Andrea previously, I can confirm that we have yet to receive any reports that there are issues with processing your withdrawn earnings to your respective bank accounts. Note that, regardless of whether you received your earnings immediately in the past, please know that the standard processing time for Direct to Local Bank transfers is four business days. If you would like to receive your earnings immediately, you can choose Paypal or Payoneer (if it's available to you in your area). 

Since you're part of the Upwork Philippines Group, I have also discussed this in detail in this post in the Group, which you may want to check out. 

[bautista_j]

Today, I withdrew my earnings for January 2-8, but nothing happened. I have not received any amount to my bank account. This has nothing to do with the issue last January 2 since I did not withdrew any amount that time. Why is this happening Upwork? It is so disappointing. Why do we have to suffer for an issue on your end? Should we just move our clients away from Upwork? You are giving us a hard time these days.

[andregutierrez22]

Hi Jeanine,

Thank you for reaching out. Please know that this thread is related to an issue we had earlier this week with funds Available for withdrawal on users' accounts. Since your concern is related to funds withdrawn, I'll be moving your post to the appropriate thread. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[3bfcb670]

Same goes to me. My worked hours payment for January 2-8, 2023 work week has still not reflected on my bank account after I made the withdraw yesterday. This is no longer part of the bug you had for last week since that was a payment for last weeks worked hours. 

[andregutierrez22]

Hi Rebecca,

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

[3bfcb670]

Hi Andrea, 

Can I get a clarification on what is happening please

[andregutierrez22]

Rebecca, since you're concern is about a withdrawal I've moved your post to the appropriate thread. Please see my reply above for more information on Direct to Local Bank Timing. I can also see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[7a566e90]

i made a direct to local bank payment since 9th of january and i was notified it was processed but till today its yet to deliver.kindly help me

[albutra_joeric]

We are having the same issue. I made the withdrawal on Friday 11am Philippine time but never got an email confirmation that it was processed. 

Did you get one?

[arpita_pathak]

But Valeria, its January 13!

why the funds are still not on my bank till now? 

[andregutierrez22]

Hi Arpita,

Please know that this thread is related to an issue we had earlier this week with funds Available for withdrawal on users' accounts. Since your concern is related to funds withdrawn, I'll be moving your post to the appropriate thread. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[cony_marie]

Does anyone here having trouble with receiving funds direct to your local bank? It's taking longer than usual. The funds were available for this week for pay period Jan 2- 8 and I initiated a withdrawal directly to my bank account and it's not even yet arrived. 

I appreciate any help 

[ferenal]

Is the bug still there?? I still have trouble with my funds, I withdrew them yesterday but it's not yet available in my bank.  It's unusual since I always get it on time ever since I started here in 2009.  Yesterday,  I did not get the 2nd email "Your payment has been processed". Could anybody on the staff look into my account? there's something odd in my transaction history.  weekly salary is very important, hope this will be resolved immediately.  And also, customer support is not available on Saturdays and Sundays anymore??

[024b2a54]

Hi, I'm just a little worried. I just withdrew my Upwork payment directly to my local bank (Unionbank) and still haven't received it. It usually takes only 30 minutes. Are there others having the same issue? Is this an Upwork or local bank issue? Thank you!

[pradeephele]

Hi Jesse,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[cony_marie]

Likewise. I withdrew my funds directly to my bank account last Friday Jan 13 before 1AM UTC, cut off for Local Bank Transfers is 11AM UTC. Freelancers are complaining because this is not normal. We know standard for processing is 4 days bt we received our payments within an hour of transfer.  That's why freelancers are complaining because this is not normal.  no moderator was able to help and provide the answer to our complaints.

[759e32fa]

Hi Cony,

We understand most of the time the funds arrive sooner than the standard processing time but as long as it is still within the timeframe for standard processing, the funds shall arrive at your bank account- they are not considered delayed. If it hasn't arrived after eight business days, then we can initiate a trace of the payment.

[mbelv]

Hello,

I have withdrawn my weekly salary last Friday with Ref ID 546918336.  It's been 2 days now but I have not yet received any email if it has been processed already or what. I don't know where my money is. Can you kindly look into this please? Thank you.

[86a982e4]

Likewise, I haven't received a payment confirmation email, and no funds have been transferred to my account since Friday. Please help us understand what's happening here. 

[pradeephele]

Hi Miralene and Sharon,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[mbelv]

Funds finally received an hour ago. Thank you.

[albutra_joeric]

Same here. You're not alone, there are other freelancers who are experiencing same issue. And the support people don't have any idea about it.

[dadadarwin]

Hello,

My withdrawal worth of $284.01 made on January 13th is still not reflected on my bank account. It is already 3 days delayed now.

Can you help me on this matter please? 

Thank you,

Darwin

[alejandrojess]

I have the same issue. I will follow this thread for some answers. 

[pradeephele]

Hello Darwin and Jesse,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[33bdaafd]

I implemented the withdrawal of my money at 3 am (UTC) on 16 Jan 2023. For more than the last 24 hours, I only received the email "Payment confirmation", but didn't receive the "Payment has been processed" message and my money isn't still transferred into my Direct Local Bank account yet. That's quite weird and confusing to me. Normally, I know this process will be completed within 6 hours from the time I get paid from Upwork. I want to know about the status of my withdrawal, I don't know what happened with it. I also send a ticket to Upwork support but still not received feedback yet until now. Can you help me to check it? Thanks in advance.

[759e32fa]

Hi Tuan,

Thank you for reaching out. Generally, it takes up to four business days for the payment to be processed, it's just that most of the time the payments are processed early. This occurrence does not mean the payment is delayed. Note that the standard processing time will still be followed and bank holidays in the US and your country can affect the processing time for the payments.

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[33bdaafd]

Hi Annie, I have just received my money today and the problem is solved. Thank you so much for your support.

[7a566e90]

I effected a payment to my local bank since jan 9th and i got a notification email immediately that the payment has be processed but it's been over 9days now. the payment is yet to deliver to my local bank. 

attached is details of the payment

[759e32fa]

Hi David,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[7a566e90]

It's over 9days since we effected this transaction

[812dd08c]

Hi David,

I'm sorry to learn that you still haven't received your funds. However, as mentioned by Annie Jane, If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S., and in your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[7a566e90]

Hi Arjay,

It's over 9days now, kindly help me please.

[759e32fa]

Hi David,

Thank you for reaching out. Please note that the turnaround time is eight business days. Holidays and weekends are not counted. If you still don't have it by the 23rd, please let us know. 

[e7282c35]

.