Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Hi Jemanel,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

[#3]

Hi,

I've been trying for over 2 weeks to withdraw my money. However, I am receiving disabled and rejected errors. I want this issue resolved. I also talked to my bank and they said that no transaction has come to us. They said create a new dollar account and try it. I just created it now I hope it will work. I'm waiting for your help. I had 288$ of money, it went down to 282$ from these mistakes and I still haven't received the money. I will be glad if you solve the problem as soon as possible.

Thanks.

[#4]

Hi Berke,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#5]

Hello I would like to ask why my bank rejected my payment method. I have not gotten any funds ever since I started working in Upwork.

**Edited for Community Guidelines**

[#6]

Hi Pop,

I am sorry to hear about your fund withdrawal. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#7]

Email says processing 01-Mar-2023 at 12:58 PM. Until now, no funds yet. 

[#8]

Hi Bemmygail,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#9]

Hello, Upwork sent me an email says that ''Payment has been processed.'' But I haven't received that payment through my local bank. Is anyone else having the same issue? 

[#10]

if you have received an email notification from Upwork stating that payment has been processed, then the payment has likely been sent from Upwork's payment system to your bank account.

The processing time for payments to reach your local bank account can vary depending on several factors such as your bank's processing times, your location, and the payment method you have chosen. Generally, it can take up to 5 business days for the payment to appear in your bank account.

If it has been longer than the expected processing time and you still have not received the payment, you should contact Upwork customer support for assistance. They can help you investigate the issue and provide you with further information regarding the status of your payment.

[#11]

Hi.

I made a payment on the 25th Feb 2023. Upwork ref ID 559404635. 

I received a message from Upwork saying the money should have cleared by the 1st of this month. But it is not there. I called the bank today and they say they have not received the payment.

Could somebody please look into this at your end?

Thanks

[#12]

It's OK, the bank has cleared it.

Thanks. Feel free to close this

[#13]

Hi! It's ok if I asked question regarding on payment delayed today. I made a withdraw today at 12nn but until now still not receive the from the bank. Email confirmation and processed are receive today. Thank you for your reply.

[#14]

Hi Arcy,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#15]

Hey there Upwork

Yesterday I made a transaction from Upwork to my local bank account but I haven't received it yet in my bank account. This never happened to me before, where ever I make a transaction from Upwork, it transfers the amount within 5 to 6 hours, but this time is been 2 days, and I didn't get the amount yet.

Please I am curious, let me know how can I trace my payment using the reference no, or should I wait more?

Kind regards

Sajjad

[#16]

Hi Sajjad,

Thanks for reaching out. I'm sorry to hear you haven't received your funds yet. I understand you are used to receiving them rather quickly, but please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S. and in your location may affect these withdrawals. In the meantime, please read up this help article for more information about Direct to Local Bank Timing and Fees.

[#17]

Hi, it's the first time I experienced delay on Union Bank crediting. Before, when I recieved the confirmation email, the amount also isreflected to my account already. Can somebody help me about this?

Thank you.

[#18]

Hi Mary-Ann,

Thank you for your message. If you are referring to fund withdrawal initiated today, please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#19]

Did your issue resolved? if yes what did you do?

I am facing the same issue 😞

[#20]

Hi Adil,

Thank you for your message. If you are referring to the fund withdrawal initiated on Mar 6th, I see that it is successfully processed from our end. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#21]

I am working on hourly contracts on Upwork for the past 1 year and everything is fine I received my payments within the next 3 to 4 hours after its processed from Upwork. Recently I lost my transaction in the middle and it's not yet received. I try to make a micro transaction just to check but it's not received either.  Can anybody help me to track my transactions? Payment is processed on 02-Mar-2023 and has not been received yet Another transection is done yesterday and it's not received also.

[#22]

Hi Ammar,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[#23]

Hi Nikola,

Many thanks for your reply I will wait till Friday (10th March) and will update you in case the issue is not resolved. 

[#24]

I processed a payment last March 1, I received an email on March 3 that the payment was rejected by the bank, so re-enable my payment method and I processed the payment back on March 6. As per the email, the estimated arrival will be from March 6 - March 8. Today is the 8th but did not received any payments. I already called the bank about what's happening, but they couldn't see any transactions processed from Upwork. So I contacted Upwork but so late to reply.

I have available funds today, March 8, I processed it again but received an email that the payment got reject by the bank, AGAIN. So I re-enable my payment method, and I planned not to process it back to my bank, but it got processed automatically to my bank. 

So now, I have 2 pending payments from upwork that were not processed and no transactions in my bank.

[#25]

Hello Mico,

I'm sorry to hear that you're experiencing payment issues with Upwork. Here are some steps you can take to resolve this:

1. Follow up with Upwork: Try to contact Upwork again to follow up on the payment. You can send them an email or use their chat support to ask for an update. Make sure to provide them with all the necessary information about the payment, such as the transaction ID, amount, and date.

2. Verify your payment method: Check if your payment method is correctly set up and verified in Upwork. Make sure that your bank account details are correct and that your payment method is not expired.

3. Contact your bank: Try to contact your bank again to check if there are any issues with your account or if they have any information about the payment. Make sure to provide them with the transaction details and ask for their assistance in resolving the issue.

4. Wait for Upwork's response: Upwork may take some time to investigate and resolve the payment issue. In the meantime, keep an eye on your Upwork account and email for any updates.

5. Consider alternative payment methods: If you're unable to resolve the issue with your current payment method, consider using alternative payment methods such as PayPal or Payoneer. These platforms are supported by Upwork and may offer faster and more reliable payment processing.

I hope these steps help you resolve the payment issue with Upwork. Good luck!

[#26]

Hi Nel,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.