Direct to Local Bank withdrawal not received

[#1]

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

**Edited for Community Guidelines**

[#2]

Payment Delay?

No federal holiday or Upwork notice but haven't seen my earnings in my bank wallet yet. I have requested to withdraw money to local standard chartered bank pakistan. almost seven days has been passed but still I have not received it yet.

[#3]

Hi Abdul,

I'm sorry to learn that you still haven't received your funds. I can see that you've already coordinated with our Support Team regarding your concern and a support ticket has been set up as well. Please continue communicating with the team through that ticket and they will surely assist you accordingly.

[#4]

I have a Payoneer account, I linked my Payoneer account, and whenever I withdrew money, it was instant.

So, then i added my Payoneer US bank details( which will be shown if you click on USD banner in Payoneer) into Upwork and withdraw money into ACH account. I withdrew money on Thursday and it's Monday here but haven't received any money in my Payoneer.

Please note that I'm from Pakistan and I have verified  Payoneer account.

[#5]

Hi Moadib,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, you may read this help article for more information about Direct to Local Bank Timing and Fees.

[#6]

Hello MoAdib, I was wondering if you were able to resolve this issue. I'm considering transferring funds via ACH to my Payoneer USD receiving account. Would you say it's a secure method to use?

[#7]

Hey,

I have added my new bank details to withdraw payments. The new bank details are also activated but After withdrawal, I don't get a payment. 

I am not sure why it taking so long, in my old account payment are always on time.
PLEASE HELP ME FIX THIS ISSUE

[#8]

Hi Syed Rizwan,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#9]

Thanks, Arjay for replying to me, it is taking time on my newly added bank account. but when I withdraw from my old bank account it does not take more than 30 minutes to arrive. So this delay would be for the first time when I withdraw from a new account? and later it will arrive fast when I will withdraw for the second time?

[#10]

Hi Syed,

As Arjay mentioned, Direct to Local Bank transactions may take up to four business days to arrive at your bank. We understand that you are used to receiving the funds sooner but anything less than four business days is still within the expected time frame for the funds to arrive at your bank, there isn't a delay unless there's a Bank Holiday in the US or in your country.

[#11]

Thanks, Annie Jane for replying.

[#12]

Hi! I withdrew my money from Upwork about 5 days ago but I still haven't received the money. Normally i get it within an hour. At first, I thought maybe it's because of the holidays (Saturday and Sunday) but didn't even receive it on Monday or Tuesday. I need it right now so can you tell me what should i do?

[#13]

Hi Subhan,

Usually it takes 1 or 2 business days. Any messages in your Transactions on Upwork? I would contact Support if you have not recieved payment by Wednesday. Thanks!

[#14]

How do i contact support? I thought they only reply you

[#15]

The Support link is on the top of this page.

[#16]

I hope this has nothing to do with the Banking Crisis in the U.S. In my case I requested a payment yesterday morning and during 2 years they always get to my bank the same day but yesterday I got nothing. I am still expecting that payment. 

[#17]

Hi Subhan,

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S. and in your location may affect these withdrawals.

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#18]

Hi,

I withdraw my funds March 17 at around 7 am via local bank transfer. I received an email of withdrawal notification. My problem is until now i have not received the email "payment has been processed". Usually I received that email same day evening, but until now there is none.

Can someone help me?

[#19]

Hi Ahsan,

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. You will be notified via email as soon as your payment is processed. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#20]

Is payment processed? It takes 30 minutes to process now its 2 days 

[#21]

Hi Ahsan,

I understand that you're concerned about not having received your payment yet or being notified of it being processed, but as Pradeep previously mentioned, if the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. 

[#22]

Hi Upwork,

I usually get my payment transferred in my bank account within 24 hours but this time it has has been more than 3 days but I haven't receive my payment. Kindly look into it as I am worried about it

**Edited for Community Guidelines**

[#23]

Hello Ahmed,

I'm sorry to hear you have not received your funds. Please note that Direct to Local Bank withdrawals can take up to four business days to arrive at your bank. If after eight business days, you still have not received your funds, you may reach out to us again so we can assist you further. Feel free to check out this help article to learn more.

[#24]

Hello I requested for a payment via my Upwork account at 8:20am 03/21/2023, I got a message from Upwork that the payment has been processed. However, the fund is yet to reflect in my local bank account until now. 

I have being using this "direct to local bank account" for a while now and I get my payment in less than 5hours. I wonder what's happening now. What could be the issue now? 

[#25]

Hi Gift,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[#26]

Hi,

I am based in Kenya and chose the direct-to-bank payment option for my Upwork account. The first installment of my gig fees (from a client based in US) was cleared on Upwork about 6 days ago but I have not received the funds in my account and I have not received any notification from my Bank or from Upwork on the reason why there is a delay. I need some help since I am unsure whether I should proceed with my gig if I will not receive all my money.

This is quite urgent so if anyone knows an email address I can use to directly contact the Upwork help center I'd really appreciate if you could share it. Thanks