Dear Upwork Community,
I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment.
Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account?
**Edited for Community Guidelines**
Solved! Go to Solution.
Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.
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Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
I withdrew my funds about 10 to 11 hours ago and I received my, "Payment Confirmation" email shortly after like I usually do, However Upwork has still not processed my payment and neither have I received the eMail or the notification that says, "Your Payment Has Been Processed" which I normally get after an hour or two.
This has never happened before and I'm really concerned about this. What's going on?