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1f2a8d2c
Community Member

Direct to Local Bank withdrawal not received

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
759e32fa
Moderator
Moderator

Hi Muhammad,

 

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

 


~ AJ
Upwork

View solution in original post

564 REPLIES 564
truebusiness1
Community Member

Hi all, 

 

Just wondering if anyone else is experiencing delays in receiving payments to their bank accounts at the moment? 

For the last 3 years, I have never had an issue with this. I've always made the request to be paid, an hour or two later I get the email that it has been processed, followed by the payment in my account a few hours later. 

3 days ago I did this, as I usually do. Everything appeared to go as normal and an hour or two after the request I got the email that it had been processed. But I still don't have the funds in my account. 

What is with the delay? I think it's quite ridiculous to wait 5 days after the job (fixed fee project) is released by the client for the funds to be available for then it to take at this stage more than 3 more days to get paid. 

can anyone shed some light on this? I understand I can't even raise this as an issue until it's been 8 days? 

what's going on guys? 

Hi Courtney,

 

Thank you for your message. I see that your fund withdrawal has been successfully initiated on your Upwork account. Please note that Direct to Local Bank transaction is processed within four business days. Yes, that's correct! If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

~ Arjay
Upwork

Thanks. 

Clearly though, if you read all of the comments from long term freelancers above, we normally don't experience these huge delays with receiving payment. If we literally have to wait, the 5 days from a project closing or 10 days for an hourly contract before we can withdraw, then have to wait another 4-8 days, that is more than 2 weeks after completing work to get paid. 

This is simply not sustainable. In over 3 years, I have never experienced this sort of treatment and I'm really not impressed. 

I just posted about this same issue. 
Makes me feel better that it's not just me. I've been waiting 3 days now as well. 

chisomeziolisa
Community Member

Hello again,

it's been 9 days since my withdrawal was processed and I have not received funds neither has it been returned back to my Upwork account. Usually the money always returns. What is the problem??? How can I get my money? 

Hi Eziolisa,

 

I see that your fund withdrawal has been successfully initiated on your Upwork account. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

~ Arjay
Upwork

Successful?? I have not received any funds and neither has my bank so how is it successful? Please I'd like to initiate a trace. 

Hi Eziolisa,

 

Yes, in this case, successful means we were able to send the funds successfully from our end. As Arjay has mentioned, we won't be able to initiate a trace until 8 full business days have passed. If you still haven't received your funds by then please let us know.

 

~Andrea
Upwork

Hello, please it has been 8 working days and there's still no sign of my money anywhere. It's really not fair to be honest. Does this mean my money is hanging in the air or something.

 

please I'd like to initiate a trace. I called my bank and they have not received any funds 

a_ike
Community Member

I made a withdrawal to my US (ACH) account 3 days ago and the money is yet to arrive in my bank. On reaching my bank, I found out I can only make WIRE transfers and not ACH. So, the money is not with my bank. Neither is it in my Upwork wallet.

 

I worked very hard for that money and I don't want to believe it is up in the air. If its possible to make a payment recall or trace, please I would like to do so. I have no idea how to contact Upwork staff and I am in great distress ๐Ÿ™๐Ÿพ๐Ÿ™๐Ÿพ๐Ÿ™๐Ÿพ

Hi Amarachi,

 

I see that your fund withdrawal has been successfully initiated on your Upwork account. Please note that Direct to Local Bank transaction is processed within four business days. Once the transaction has been successfully processed, it can no longer be intercepted.

 

If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and in your location may affect these withdrawals.

 

~ Arjay
Upwork
chisomeziolisa
Community Member

Hello please I'm begging to get really worried! Almost all withdrawals from October 5th, a lot of freelancers are complaining. 

Please someone should help me out. I still haven't received my funds that was processed on October 5th 

truebusiness1
Community Member

Hello, 

Still waiting for funds from October 11. My bank says they have not received anything. 

Unfortunately if this is how Upwork intends to behave with payments I am simply not going to be able to use this platform anymore. 

it is literally ridiculous to be waiting for funds we rightfully earned.... FIX IT!!! 

c9acea1a
Community Member

Hello Good Day! I withdraw my payment yesterday 1pm (Philippine Time). It usually take 30 mins to reflect on my bank account, but until now it did not arrive. 

Hi Joanna Mae,

 

Direct to Local Bank payments take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. If after 8 business days your funds are still not reflected in your account, please let us know so we can initiate a trace for you. 

~ Joanne
Upwork

This is new to me. It will not take an hour to recieved my funds. But now it takes so long. Please give me an update. So I know what to do. There's a lot of scam today, that's why I want to know what's happening to my funds. I really want to know that nothing bad happen

Hi Joanna Mae,

 

I understand that you're concerned about the delay. Please feel free to reach out to us if the funds are still not reflected in your bank account after eight business days. Our team would be happy to assist in initiating a transaction trace. 

~ Joanne
Upwork
chisomeziolisa
Community Member

Hello again, I'm getting tired of complaining about this. Please I withdrew money on the 5th of October and received the processed email that same day. Till today I have not received any funds neither has it been returned to my Upwork account. 

please it's already 8 working days. I'll like to initiate a trace where my money is. I'm not happy at all. 

Hi Eziolisa,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
a85dc82a
Community Member

Good day, upwork support team! 

 

I still didn't get my payment after withdrawing it on October 14, 2022. I am worried because usually when I withdraw it always reflect on my accoun on the very same day. Can you please take a look at my account? What if there are problems that I didn't know about. It is small but I value what I earn and it is a very big help for my family. 

 

Please help me. Thank you so much. 

Hi Princess,

 

I checked the transaction you are referring to and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and our team will assist you further.

In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.

~ Luiggi
Upwork

Hello, thank you!

 

I just received it today.

 

Thank you so much!

Hello Princess, we have the same issue. I'm hoping that I will received my funds today too.

Hi. 

Yes you will receive it. The support team said you can waut up to 8 days. And if your withdrawal still not reflected in your account, you can contact them again. 

 

williamtcooper
Community Member

Expect to wait 2 days for payment to your bank.

truebusiness1
Community Member

Been waiting 9 business days for payment. Processed on 11 October. Still not received. Can someone please look into this? 

Hi Courtney,

 

Thank you for reaching out. It seems like the 8th business day from your withdrawal transaction is on the 21st. Please let us know by the 22nd if the funds aren't reflected on your account yet and we'll initiate a trace for you.


~ AJ
Upwork

Hi AJ, 

The advice you have provided is incorrect. I raised a support ticket for this today and have been told I can't have any assistance with this or a trace etc until the 24th of October. 

It literally astounds me that you guys name people wait this long for funds. Like these funds are our income. 

after almost 4 years on Upwork I am seriously reconsidering my use of this platform. To not be paid for weeks is ridiculous! 

I still don't have this. I have raised a support ticket which says they won't do anything until 24th yet you have said "let us know by the 22nd"...... 

So, can anyone actually help me get my funds here! Or even just provide some correct advice! 

Still missing my funds from 11 October. After 4 years on Upwork I am so appalled at the fact that when there is an issue of this nature we have to wait so long for you guys to even initiate the process to look into it. 
Like, you haven't missed your cut from this, you've taken it before allegedly transferring to us and when we don't receive it's like you don't even care.... I mean as long as you guys get paid right. 
Literally cannot wait to get this resolved and then leave this platform for good. It is so not worth working hard and then waiting weeks for payment. Absolute joke! 

Hi Courtney,

 

I understand you're frustrated about the timing of this process. Please know that we implemented the eight-day processing time as this is the maximum turnaround time for our payment partners to review the transaction before we can initiate a trace. It would be best to respond to the same support ticket in order for our team to assist you more efficiently.


~ AJ
Upwork
mauidevloper
Community Member

Hi Upwork team i know you are super busy. But i have a pending amount  from october month which has not been paid yet. But my client had told that he has released the funds. Please help  me out.  I have clicked on get paid too. But my payment are not deposited to local bank account. 

Hi Samir,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork

Payment has not received direct to local bank account, **Edited for Community Guidelines** from Upwork email me for verification and that I do the process then my ID approved by Upwork after then I got the same verification mailing by her. This is not a joke my payment is stuck of 193$ from two week now and having no support by Upwork.

Hi Shan,

 

Iโ€™m sorry but I wonโ€™t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to help you with your concern. Please donโ€™t hesitate to update the same ticket thread if you have further questions or concerns. 


~ AJ
Upwork

Same problem here. My billing of more than 120 Hours with 15 dollars rate has not been paid by upwork till today.  Even though it is telling me that it has been deposited to my local bank but it has not been released yet ๐Ÿ˜ž I'm not happy with it.  It's been 15days ๐Ÿ˜ž ๐Ÿ˜ž ๐Ÿ˜ž 

e70e83e2
Community Member

I've withdrawn my payment on 15 Oct 2022 and now it's 21, and I haven't received the payment yet.

WhatsApp Image 2022-10-21 at 12.14.46 AM.jpeg

 

Got this message 3 days, and after completing the requirements,  still getting no response from Upwork.

help me

bump

Hi Shan,

 

I have submitted a follow-up to the team handling your case and you should be getting an update momentarily. Please also note that you need to respond to the ticket on this page so that the team will be notified as well. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
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