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1f2a8d2c
Community Member

Direct to Local Bank withdrawal not received

Hi,

Dear Upwork Community,

I had set a payment method on Upwork with the correct bank account number but wrote the postal code in place of the postcode. Yesterday, I made a transaction but still have not received any payment. 

 

Please guide me. Is it a delay due to bank holidays, or is the payment transferred to another account? 

Best Regards,

Muhammad Hussain.

 

**Edited for Community Guidelines**

ACCEPTED SOLUTION
759e32fa
Moderator
Moderator

Hi Muhammad,

 

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

 


~ AJ
Upwork

View solution in original post

556 REPLIES 556

Hi Stacey yes i checked everything very carefully when i added My local bank account as payment methode .and 32 hours ago i open  a request ticket to get support direct to Upwork team .But i did not get any single response yet .so i posted here .

Hi Syed, if the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
 
~Andrea
Upwork

Hi Andrea i was not expecting this answer from You .i want to know the actual status in email mentionted date is 5 to 7 december and today is 8 .Why You are not able to tell the actual status ,8 Busniess days mean 2 weeks .

and one more thing in our country no bank holidays and i searched US bank holidays i did not found any bank holidays in this period 

3a98847d
Community Member

I sent a withdrawal request on 02-Dec-2022 and direct to bank account. Upwork process the request and I got the email that funds are processed successfully. I was supposed to be paid in 5 working days. I visited with Payment ID to my bank but still did not get the funds into my bank account. This is Upwork Ref ID535596463 for the payment. Please help me in this regard

Hi Asima,

 

If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
 
~Andrea
Upwork

Hi Andrea You Just reply same copy paste answer to every one and i see most of them freelancers those withdrawl thier payment on 2nd december not recevied thier payment so why are You guys waiting for 8th business days ,why are You not invaistigating now ? if  one or 2 face this issue with same date withdrawl then You can say it is normal but i seen many freelancers have same issue and then why You guys not taking seriouse , and Just reply a copy paste answer and just finish .

Really Disappointment  .

Hi Andrea,
More than 8 business days has been passed, I also open the ticket but didn't get any response

Hi Asima,

 

Thank you for following up. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork

Salaam  Did You recevied Your payment That You withdraw 2nd December ?

Ws, Not yet Zeshan. 

not yet Zeeshan and not getting any reply from the Upwork support team

zain165
Community Member

Please open a support ticket if it's more than 8 days and then wait for 24-48 hours. The upwork team will investigate the issue and get back to you. I've also not received the payments I withdraw on Dec 2 but I'm sure the Upwork team is trying hard to fix the issue. Sometimes this happens but you don't have to worry.

Bro I already open a ticket and just getting same copy paste answer that we got here ,and why after 8 days they invaistigate ,they mentioned in their copy paste reply upwork to local bank transfer is processed within four business days then why they want more 4 days they should invaistigate after 4 days or after 5 days today almost 10 days and 8th Busniess day and Today i got the response on my ticket from Kaye that You contact on 15 December then we will trace mean 10th Busniess day.

i requested so many time and told her many freelancers had same issue those withdraw their payment on 2nd December and share the screenshot all of You and said please take seriouse on this issue and You will have trace after 8 then why You not want to trace now but got the same copy paste response .

so i am totally disappointed with Upwork help support team.

williamtcooper
Community Member

Hey Muhammad, contact your bank and make sure that the information sent to Upwork matches. Thanks!

Account details are just fine, I've been receiving payments in the same account for the last two years. 

Salaam Bro did You recevied Your payment That You withdraw at 2nd December or Did You get an email that The reason for returned funds: Payment rejected by the bank ,and Your bank payment methode is disable .

i am asking to You That You are senior upwork member and You recevie upwork payment in same bank last two years .

so please if You are online then reply me 

nawazish-hassan
Community Member

So I was asked to wait 8 days and then contact for further assistance. 

 

A little recap, I withdrew funds on 2nd of Decmeber, I receieved confirmation email but funds never reached my local bank account. I checked twice from my bank and they said there has been no incoming funds since 2nd December. 

 

Since I did not got my previous funds, I have not made another withdrawl. 

 

I would really appriciate this to be sorted asap so I can withdraw my other funds from Upwork as well. 

Hi Nawazish,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

Thanks Annie, btw I dont see any new ticket generated related to this issue in my support ticket page which you have linked above. 

Hi leave feedback
5deb13f8
Community Member

Normally my direct to bank withdrawals is instant. This time it's been more than 2 days. This is really upsetting as I needed the money to pay for some Christmas expenses. 

has anyone else noticed a delay in transaction processing times?

Hi Alfred,

 

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep



Upwork
siberdinc
Community Member

Hello, I will receive my first payment. But the payment still has not reached me. Today is day 3. Is it normal ?

 

it says completed

https://prnt.sc/IUNZbKeUvScr

Hi Erdinc,

 

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep



Upwork

Hi Pradeep,

If it doesn't arrive in 8 working days, I will inform you. Thank you for your support.

688ae76a
Community Member

Hi, i redeemed my money from upwork 2days ago direct to my local bank but still i didn't received the money in my local bank. And the money is missing. I got the email confirmation. 

Hi Nisha,

 

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.


~ AJ
Upwork
pashmeenam
Community Member

Hello upwork team. I'm pashmeena working as freelancer. Few months ago in April 2022 withdraw payment of from upwork.to my local bank account which is 16$that are not transfer to my account till today. And now my setting on payment schedule is when my payment is above 1000$ then transferred to my local bank account. My upwork account balance is below 100$ why they transferred my money to local bank account.  And i dont get my money on local bank. How i get my amount back to upwork account. Its so disappointing that when i mention that in schedule setting  transfer above 1000 why they do this.

Please reply .

Thanks.

Hi Pashmeena,

 

Thank you for reaching out to us. I checked this for you and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S. and in your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

 

~ Arjay
Upwork
623be166
Community Member

To Whom It May Concern,

 

 I manually transferred (get paid) my funds to my local bank (BDO) yesterday, December 28, 2022 past 9am, just minutes after, I got an email confirmation that payment  has been processed, however, as of this writing, I still haven't received it nor see the amount in my account, this is the first time it happened. I also called my bank, but said their access is only limited to transactions that has been done already. Can you please confirm if the payment I made was successful on your end? It's the same information I used since I started in Upwork. Appreciate your help on this. Thank you! 

Hi Ailyn,

 

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep



Upwork

Thank you for your response, Pradeep!

Itโ€™s been 3 days (which is very unusual), but payment hasnโ€™t reflected on my account yet. Will see in a few more days or so, before the 8-business days tracing requirement.
mammapata
Community Member

In early September I made a funds transfer from Upwork to my bank, the bank refused the transfer and tells me the money will go back to the sender within 5 days. It has been about 3 months and the money never came back.


My bank tells me the money was sent back, Upwork tells me the money did not come back. In conclusion this money was lost and I don't know how to get it back.
I asked Upwork for an explanation, I would like to know if every time there might be a problem with the destination bank is there a risk that the money will be lost?

 

In response to my requests for money tracking, they reply that they don't know anything. What should I do in this case?

This seems to me to be an absurd situation, and it would be very unfortunate to have to resolve it through legal action.

Has anyone had something like this happen to them?
THank you.

Emy

Hi Emy,

 

I'm sorry to hear about your experience. I checked and it looks like you have an open ticket with our team regarding this issue and they have confirmed it has been escalated further. If you have any questions or are looking for updates please communicate directly with our support team as they are the ones who can best assist you. 

 

~Andrea
Upwork
dante101
Community Member

I'm facing a big problem, I tried to transfer money to my credit card 14 December, 3 days later, I got notification that payment could not be processed and bank transfer has been disabled. Then I add my bank information again and tried to withdraw again in 23 December. 3 days later, I mean today, I again got the same notification that payment could not be processed and bank transfer disabled. Why is this happening? Is this Upwork problem or bank problem? Please tell ne the way to fix it. I urgently need the money.

 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

**Edited for Community Guidelines**

Hi Sazzat,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
4fc88301
Community Member

Hello, Good day.
I requested payment from Upwork account via Direct to Local Bank transfer on Thursday, 29th December, 2022. I got a confirmation email that the payment has been processed a little afterwards but it's been one week now and I still haven't received anything in my local bank account. it's usually doesn't take this long and I'm now worried.
Please I need assistance and nobody is replying the ticket I sent 2 days ago. Please can I get someone to talk to. It's urgent

Hi Emmanuel,

 

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep



Upwork

Hello, Pradeep H,

 

It's been 8 business days. 13 days since I made the withdrawal and still nothing. I've contacted my bank several times and they said nothing has been received.

The ticket I replied to concerning this matter yesterday has not still been address that's why I'm reaching out to you here. Please I'd like to initiate a trace. It's urgent.

Thanks.

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