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ashiffinance
Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

~ Nikola
Upwork

View solution in original post

660 REPLIES 660

Hi Bogdan,

 

Thank you for reaching out to us. Once a withdrawal is initiated it cannot be canceled whether it is manual or automatic. The funds will be sent to the payment method on file. If there are any issues with the bank account, the funds will be returned to Upwork and once this has happened, rest assured that we will immediately credit the funds to your account.

 

Funds can arrive in your local bank in less than eight business days, but should you not receive them anytime soon, remember that the maximum days of processing is eight business days. After that, we can initiate a trace to track the funds and have them transferred to your account as soon as possible. 

 

I also checked on your account and can confirm that the transaction as successful on our end. Feel free to reach out if you still don't receive the funds after eight business days.


~ AJ
Upwork
emzee_design
Community Member

Hi there,

 

Today I received payments from Upwork, but Wise blocked it with a verification that is buggy, and uncompletable for me for some reason (I click continue and it says failed to save data). Although I have been using it for like 5 years now. So I chose to cancel the incoming funds.

 

I'd like Upwork to check if they received the refunds back from WIse so they can credit it back to my Upwork account. Please help me. Thanks!

It will be accounted to your Upwork balance asap as rejected\returned by Wise. No your action needed.

That will be nice. I opened a ticket just to be safe. Thanks.

bibiana-ramos
Community Member

Good morning, please I request your help, on Wednesday I made the collection of my weekly payment to my local bank, and now it has not been received to my bank account, I called my bank and they tell me that no money is reflected, I checked the movement from my profile in upwprk and the request for my payment was made at 1 am and the transaction was approved at 1 pm in upwork, 12 hours passed in these movements, and since then I have not received the money to my local bank, they are asking me the tracking number to locate my money. please help me

Hi Bibiana,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 


~ AJ
Upwork
0471fe5a
Community Member

Hello 

i am facing a problem while withdrawing my funds its my 1st time doing this ,but whenever i withdraw its gives a error that withdrawal rejected to your local bank i have attached the screenshot as well .

i have tried both my id card and passport number but its still rejecting.i will appreciate the help if anyone has faced this .

 

Hi Abdul,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.


~ AJ
Upwork
chisomeziolisa
Community Member

Hello Luigui, 

 

please I've been trying to withdraw funds to my local bank. 

After I place a payment, and it gets processed, after a while I receive an email that payment was rejected by my bank. 

I have been using this bank on Upwork as far back as I can remember. I have also called my bank and they're not aware of such transactions. Please assist me. 

what could be the issue? 

please I just placed another withdrawal now and this would be the fourth time since last week. 

It's really getting annoying because Upwork takes a withdrawal fee, this shortening my money for the fourth time. 

Hi Eziolisa,

 

I'm sorry you're having trouble withdrawing your funds. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
72812dc5
Community Member

Hi, 

I have requested for payments withdrawal in my local bank account on 16 September, 2023. I didn't receive my payments for 9 days. I am requesting to you please trace my payments of last withdrawal.

Regards:

Gul Hassan 

saidurkhlbd
Community Member

Hello,

 

Upwork informed me- that my payment has been processed but I did not get payment in my local bank account yet. Please hlp me. 

saidurkhlbd_0-1696206686102.png

 

Hi Md Sayedur,

 

I am sorry to hear that you have not received your funds. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork
mudaliar-vaish
Community Member

Hello everyone, about a month back, I tried to perform a withdrawal request through my upwork account, but the funds have not been deposited to my local bank account, is there a way to track the process? Please let me know

Hi Vaishnavi,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
dovile_kacer
Community Member

Hello, I made a mistake in my IBAN number and the money is already transfered. Should I wait 8-10 days for money go back to UpWork account and then change/correct my payment method? Or Should I do something more? Thank you.

Hi Dovile,

 

Yes, we are unable to stop or reverse the in-process transaction. In case of incorrect details, the funds will be automatically reversed to your Upwork account within 8 business days. If you do not see funds in your bank account or Upwork account after eight business days, feel free to contact us and we will be happy to assist you further. 

 

- Pradeep

Upwork
abdullahsart
Community Member

This is my reference number for the transactions 627965765 and 628058165. Please do something about it. 

Hi Abdullah,

 

I can sense the urgency of your concern. However, I looked closer at your account and confirmed that these are the withdrawal transactions you initiated today. Please know that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

 

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

 

~ Arjay
Upwork
f6133a35
Community Member

Hello.
I request support for the withdrawal that is returning, I have double checked my bank information, I don't know what more I can do.

thanks

Hi Ufuk,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
yvonniem
Community Member

I did not received the funds I sent from Upwork to my UnionBank account because apparently it was invalid.

 

So around last last month, I created a new UnionBank account, specifically the PlayEveryday debit card. There is no funds in my account until yesterday, I tried to cash out some of my funds from Upwork to my UnionBank PlayEveryday account. Usually it takes about 30 minutes to 1 hour. But it's already been a day and I received no funds yet. This is the time that I think that the problem is my UnionBank account. So, using Gcash, I tried to send a small amount from my Gcash account to my UnionBank account, to test if it can receive funds. But, my funds from Gcash bounced back and I received a text message from Gcash that my account was invalid and did not exist. I double check my back account details before proceeding to send funds, I also made sure that I used the account number from UnionBank account that has 12 digits.

 

My question is, where do I report this and can I still receive my funds back? But how, since I sent the funds from my Upwork account. I hope someone can help me with this.. thank you!

 

Hi Yvonnie,

 

I understand your concern. The standard time to process a Direct to Local Bank transaction is within four business days. In case of invalid or incorrect bank details, the transaction will be automatically reversed to your account after eight business days. Let us know if you do not receive funds after 8 business days so that we can assist you further. 

 

- Pradeep

Upwork

Hi! Thank you for replying! So the funds will be returned to my Upwork account after 8 business days, is that correct?

Yes, if we are unable to complete the transactions your funds will be automatically reversed to your Upwork account after 8 business days. 

 

- Pradeep

Upwork
hamoudi19
Community Member

Welcome

 

I have a problem withdrawing money through...

Direct to U.S. Bank ACH is provided by the withparallax website

 

I entered the account information exactly as shown in my withparallax account

But when I checkout it fails and upwork sends me the message of which the attachment is a screenshot

 

I want a solution to this problem

Hi Hamoudi,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you here with more information and further assistance on your local bank withdrawal concerns.

 

~ Arjay
Upwork
nitish_rana
Community Member

Hi,

I am unable to withdraw money from Upwork account. I have received email from Upwork which says - Invaid data in the field taxNumber.

I have correct tax details on Upwork which have been validated.

Need urgent assistance from Upwork.

 

Regards,

Nitish

Hi Nitish,

 

Iโ€™ve escalated your community post to a support ticket for review. One of our agents will contact you soon on this page with more information and further assistance on your withdrawal issue.

 

~ Arjay
Upwork
a679cb43
Community Member

Hi, I requested payment on 14th Oct 2023 at 11:20 AM UTC. Usually, whenever I request a payment, whether day or night or even on weekends, it is processed within 1 hour and I receive a second email saying that your payment is processed. But this time, it's been more than 18 hours and I haven't received the payment has been processed email. I am wondering what happened. Can you please check? Thank you.

Hi Uzair,

 

Thank you for reaching out to us. I checked your account and can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

 

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.


~ AJ
Upwork

Hi Annie, thank you for your prompt response, it is received now. Thank you.

devid-mk
Community Member

Hi, Payment not received to my Local Bank

I made a payment request yestarday, but my payment has not been processed untill now. Usually it takes less than 1 hours to process the payment and deposit into my bank account. This is not my first withdrawal I made withdrawals every week or whenever I want.

Thanks! 

Hi Mahesh,

 

Thank you for reaching out to us. I checked your account and can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.

 

In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.


~ AJ
Upwork
amramyyy
Community Member

Hi everyone,

 

I requested for a withdrawal via the local bank (BDO) yesterday, Sunday 10/15/2023. For BDO users, where are you able to receive your payment? For my previous experiences of withdrawal, I expect that the payment will be reflected on the same day.

 

Thank you!

Hi Amram,
 
Direct-to-local bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
~ Luiggi
Upwork

Hi Luiggi,

 

Thanks for the info. Will reply to this thread again if the payment is not yet reflected after 8 business days.

1dfeb48d
Community Member

Hi, my name is Fernando Barbas Jr and just new here in upwork community. I withdraw my first pay last Friday, Oct 13th but until now it was not credited on my local bank account. Most of my colleagues are using the same bank account as mine an they received their pay and got credited on the account last Friday night but it's only me who haven't received my pay. Please advise if how can I be able to trace my fund transfer. Thank you

 

Hi Fernando,

 

Thank you for using Direct to Local Bank for your withdrawals. This method usually takes four business days to complete. However, if you don't see the funds in your account after eight business days, please contact us and we will help you resolve the issue.

 

Bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork
camara26
Community Member

Where are my payments. I still have not gotten anything and it is 2 weeks now.

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