Apr 1, 2023 08:16:22 AM Edited Apr 4, 2023 08:45:36 PM by Andrea G
i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help
Solved! Go to Solution.
Apr 4, 2023 04:25:41 PM Edited May 8, 2024 12:56:14 PM by Andrea G
Hi Morrison,
Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Feel free to check this help article for more information.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Oct 16, 2023 07:38:23 AM by Pradeep H
Hi Fernando,
Thank you for using Direct to Local Bank for your withdrawals. This method usually takes four business days to complete. However, if you don't see the funds in your account after eight business days, please contact us and we will help you resolve the issue.
Bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.
- Pradeep
Oct 16, 2023 01:08:34 PM by Simmone C
Where are my payments. I still have not gotten anything and it is 2 weeks now.
Oct 16, 2023 06:39:08 PM by Arjay M
Hi Simmone,
I'm sorry to learn that you still haven't received your payment. However, I see that you've raised a ticket about your concern and it's been escalated to the appropriate team. Kindly expect an update on your ticket here once your case is thoroughly reviewed. Thank you!
Oct 16, 2023 03:16:35 PM by Pika S
Hello,
I am new here and would like to know is there any specific reason why my money has not been transferred yet to my bank account. I have received certificate of earning from Upwork but no money has reached my bank account yet. I do not know if we need to to do any withdrawl from Upwork, if so then please let me know how is that done so that I can have a seamless transaction. Thanks!
Oct 16, 2023 08:09:27 PM by Arjay M
Hi Pika,
I see that you were able to initiate a withdrawal on your account today. Please remember that direct-to-local bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know and we will assist you further.
Also, you can either set an automatic payment schedule or withdraw your earnings manually. You may check this help article to learn more about how to best manage your payments.
Oct 17, 2023 03:55:18 AM Edited Oct 17, 2023 03:57:07 AM by Shashwat K
Hey I am facing a issues that the transaction haven't been paid and i didn't received my money yet please resolve my problem
Oct 17, 2023 07:01:02 AM by Annie Jane B
Hi Shashwat,
Thank you for reaching out to us. I checked your account and can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.
In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
Oct 18, 2023 06:12:26 AM Edited Oct 18, 2023 07:51:08 AM by Annie Jane B
withdrawl done but still my payment is underprocess
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Oct 18, 2023 07:58:38 AM by Annie Jane B
Hi Aryaman,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Oct 18, 2023 07:39:39 AM by eyüp canberk ü
Hi, I tried to withdraw the money on upwork to my company bank account. However, the transfer failed and it has been credited back to my upwork account. How can I solve the issue?
Thanks in advance,
Canberk
Oct 18, 2023 09:32:30 AM Edited Oct 18, 2023 09:32:44 AM by Annie Jane B
Hi eyüp canberk,
Thank you for reaching out to us. In general, funds get transferred to your Upwork account if there are any issues with the bank details you provided. Kindly check with your bank and confirm the correct bank account details. Once you have the correct information, you may re-add the payment method and try withdrawing the amount again.
Please also keep in mind that for security reasons, newly added payment methods will become available for use 3 calendar days after they has been added.
Oct 29, 2023 12:43:35 PM by eyüp canberk ü
Hi Annie,
I tried to withdraw my money to company's bank account using different names but no luck. The bank account is company's bank account, but upwork system asks for name surname etc which isn't available for a company. Could you please help?
Canberk
Oct 29, 2023 04:03:59 PM by Annie Jane B
Hi eyüp canberk,
You may only withdraw funds from accounts under your name. If it is a company bank account, you must be an authorized user in order for the system to approve the transaction.
Nov 6, 2023 09:03:06 AM by eyüp canberk ü
Hi Annie,
I am an authorized user.
I filled the ID Number, First Name and Last Name details according to my personal information. And I filled Name on Account and Address details according to the company's information. Now I am getting this message: "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account."
It does not match the name because it is a limited company. I have been trying to withdraw my money for over 1 month.
Oct 18, 2023 02:16:16 PM by Serafettin U
Hi again, have you intervened in this problem recently?
Because the payment returned from the bank to the system again.
(When I make a transaction with my old bank account.)
Now I will try to make transactions with my new bank account. (I just added )
Oct 18, 2023 06:39:07 PM by Arjay M
Hi Serafettin,
I've checked and confirmed that the withdrawal you initiated has been rejected, and the funds were returned to your account. I've escalated your community post to a support ticket to give your concern the attention it deserves. One of our agents will contact you soon on this page with more information and further assistance.
Oct 18, 2023 09:53:39 PM by Serafettin U
I will contact the authorised person from the link you sent. Thank you. Yes, the payment has been returned again.
If we cannot handle the problem, i request you to refund the fee sent by my customer and stuck in the system.
Because with each cancelled transaction, the main 1 dollar is constantly decreasing.
This isn't about me.It's a problem with your payment system.
Oct 19, 2023 02:37:51 PM by Serafettin U
Greetings again.
I have sent the necessary messages to the person responsible.
There is still no solution.
I've added a second payment method. I've contacted my bank.
But the problem is still not solved, the payment is returned.
Can you find a solution to this?
Oct 19, 2023 05:40:12 PM Edited Oct 19, 2023 05:41:02 PM by Annie Jane B
Hi Serafettin,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Kindly allow our team 24-48 hours to respond to your message as they attend to requests in the order they were received. Please feel free to update the said ticket should you have further questions or concerns.
Oct 19, 2023 12:38:49 PM Edited Oct 19, 2023 03:51:15 PM by Annie Jane B
Dear Sir / Madam Hello Again,
I can finally get paid. The problem is, the account number written in my profile is my dollar account valid in Turkey. However, it says here that the payment will be made in TRY. ..... to 1366 not TRY. 1366 is USD.
Then I added both bank accounts to my profile. What will happen now? Will the money be returned? Can Turkish Lira be loaded into USD Iban account? thx
**Edited for Community Guidelines**
Oct 19, 2023 03:50:30 PM by Annie Jane B
Hi Betul,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 19, 2023 04:58:33 PM by Hitarth D
Hi
My account is locked private. When i tried to reset my profile visibility. It is refreshing support page automatically. please help me to solve this issue. Need customer care support to solve this issue please assign me agent and solve this issue as this issue from I am facing from last 15 days keep this issue in high priority. Also I withdraw my amount from upwork to my local bank from last 9 days ago still not reflect on my bank. I did everything like clear cached and try with new browser and logged in with new device.
Thanks,
Hitarth
Oct 19, 2023 06:42:36 PM by Annie Jane B
Hi Hitarth,
Thanks for reaching out. I can see that your profile visibility is already set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
I also checked the withdrawal transaction. It looks like you processed this last October 16th and I can confirm that the transaction was successful on our end. Please keep in mind that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also take note that bank holidays both in the U.S. and your location may affect these withdrawals.
In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
Oct 26, 2023 04:38:48 PM by Hitarth D
Hi Annie,
I wanted to bring to your attention that, as of today, the amount has not been credited to my bank account. It has been approximately 11 days since the transaction, and I kindly request your assistance in crediting the amount to my bank account at your earliest convenience.
Thank you for your prompt attention to this matter.
Sincerely,
Hitarth
Oct 26, 2023 05:10:16 PM by Luiggi R
Thanks for following up, Hitarth, We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.