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ashiffinance
Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola
Upwork

View solution in original post

1,149 REPLIES 1,149

Hi to everyone! I just received payment for the week of the 20th and and awkardly enough still pending week of the 13th.

 

Never experienced this before and payments aren't making any sense atall.

 

Please assist.

17952a92
Community Member

Hello! Good day. I withdrew my payment earlier today and went to my local bank around 7 pm EST. Until now, I still haven't seen the withdrawn amount in my bank account. I already received payment notification from Upwork stating that it was processed successfully. I hope it could trace as soon as possible just wanna know if what is the root cause of this issue.

Hi Walter Jhon,

 

Thank you for reaching out to us. I checked and can confirm that the transaction was successful on our end. Please keep in mind that direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.


~ AJ
Upwork
ravi_iitian
Community Member

Normally, I apply for payment at around 5:30 am IST (12:00 am GMT), and the payment is processed within 5 to 6 hours, and the money usually reaches my bank the same day.

 

Yesterday, I had applied for payment at 5:36 am (12:06 am GMT), and I received notification that it has been processed at 10:52 am (5:22โ€ฏam GMT), and the money was in my bank the same day.

 

Today I applied for a payment at 5:31 am IST (12:01 am GMT) but the payment has not yet been processed, or at least, I have not received notification that it has been processed.

It is 2:47 pm IST (9:17โ€ฏam GMT) right now.

 

Can someone please check to see that everything is okay?

 

"Certa bonum certamen"

Hi Ravindra,

join the club. I am in the same situation since Dec23...


Nadia B wrote:

Hi Ravindra,

join the club. I am in the same situation since Dec23...


Yesterday, my payment went through without a hitch.

 

You've been stuck since Dec 23? That's really bad.

 

 

"Certa bonum certamen"

Hi Nadia,

 

My payment has been processed. 

 

I hope your problem will be resolved too.

 

Best regards,

Ravindra

 

"Certa bonum certamen"

Hi Ravindra,

 

Thank you for reaching out to us. I checked and can confirm that the transaction was successful on our end. Please keep in mind that direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.


~ AJ
Upwork

Hi AJ,

 

Thank you for the help and info.

 

I have indeed received the notification that my payment has been processed.

 

I received this email a few minutes ago at 4:42 pm IST (11:12โ€ฏam UTC).

 

Best regards,

Ravindra

 

"Certa bonum certamen"

It seems to be just another new problem Upwork is creating. I made a withdrawal 22nd December, after the one before was stuck for one week and I don't trust Upwork anymore. Until today I haven't received the "payment was processed" email! I did another withdrawal few days later, it was right away processed and is already in my account. So I have raised a ticket and as we know Upworks useless support, they write a lot without any answer. They don't get the point that the withdrawal wasn't even processed and answer me all the time about the holidays and local transfers can take up to 7 days etc. They even tell me they cannot check if it was processed, only after so and so days. This is inacceptable. And what can we do? Nothing.

1e5e9bc5
Community Member

Hello, I am a bit concerned of when I should receive payments for a withdrawal made on 22nd Dec taking into consideration the Christmas holiday. However, Upwork states that the expected date of delivery is between 27th-29th Dec. 

 

I am afraid to face the new year without my payments and the 8-business days law would be search a heart breaker. 

Hi Brian.

 

I apologize for the delay in getting back to you. I know how important it is to receive your funds as soon as possible. I have looked into the fund withdrawal you mentioned and I can verify that it was successfully completed on our side. Direct to Local Bank withdrawal normally takes four business days. If you don't see the transaction in your account after eight business days, please let us know and we will assist you further. Please also keep in mind that bank holidays in the U.S. and your location may impact these withdrawals. I see that you have already initiated a support ticket for the same concern. You can also respond to the same support ticket if you need further assistance. 

 

- Pradeep

Upwork
lungiswa5
Community Member

I have the same issue it's now passed 25-27th December payment period Upwork is disappointing me. After they pay me, I'm deleting my account I hate how they are not even helping me with this issue.

andrea_c_912
Community Member

It's now 6 days and my payment hasn't Ben been processed. No information about the status from support. They just write a lot about holidays blahblah without even checking the status. This is so unacceptable! I believe, Upwotk is delaying payouts at year end o beautify the books and doesn't give a thing about us who don't get their money! The first of the month is coming up and people have to pay their recurring costs. It looks like Upwork only cares about how they look like, probably to sell the platform or to be able to show numbers to investors or board. All on our costs! This is getting worse and worse here and they are killing freelancers! I wish I wouldn't depend on my jobs here. I can't sleep anymore because of this! This threatens my existence!

Hi Andrea! One word from me to you: differentiate! ๐Ÿ˜‰

ladymsdiva
Community Member

I requested payment to my bank last week and it hasn't arrived. Usually this takes 1-2 days.

 

I am concerned as this is the first time it has happened in 4+ years of being with Upwork. 

 

What is going on? Why isn't Upwork alerting us to any payment issues?

 

Thank you,

 

Cassandra

Hello Cassandra , Which day did you submit your withdraw request?

December 22. However, this shouldn't be a problem because I've been here 4+ years and it usually takes 1-2 days.

d288c8a7
Community Member

Hello.
On 18 Dec, I have withdraw my earning by wire transfer with reference id : 648382938
Until now, I have not got it in my bank account.How can I trace it?

Hi Hadi,

 

Thank you for contacting us regarding your concern. I understand that your concern is important and I apologize for any inconvenience it may cause. I see that you've already submitted a support ticket, and one of our dedicated team members is actively reviewing it.

 

To ensure efficient resolution, we kindly ask that you follow up with any additional questions or information directly within the existing ticket. This helps maintain a clear communication thread and expedites the resolution process.

 

The team prioritizes support requests based on their arrival, and you can expect a response within the next 24-48 hours. We appreciate your patience and understanding in the meantime.


- Pradeep

Upwork
1f2b8913
Community Member

I have requested for withdrawal into my local bank since 26th and I haven't received it or get any updates on it. Please what's happening?

Hi Oyajoju,

 

I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork
truebusiness1
Community Member

Hi, 

just wondering if anyone else is experiencing payment delays at the moment? 
I withdrew direct to bank on December 31st, yet still don't have these funds in my account. 
I am so disappointed with Upwork, we already wait ages for payments to go through the "pending" stage, to then be waiting days after making a withdrawal is just ridiculous. I can see why people are leaving this platform, it is impossible to work as a freelancer like this when you constantly wait for money. 
cheers Upwork, I really love not being able to pay my bills because you steal my money. 

Hi Courtney,

 

I'm sorry if you still haven't received your funds and we certainly understand how important it is for you to get your funds on time. However, checked and can confirm the transaction you're referring to was successful on our end.

 

Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

~ Arjay
Upwork

I have contacted my bank and they have confirmed in writing, a copy of which I have provided in the support ticket I have raised, that they have not received funds from your end. Hence why there are no funds deposited in my account. 
This is not the first time this has happened to me, OCtober 2022 I went through the exact same thing and after complaining until I was literally blue in the face, miraculously finds appeared after 12 days! TWELVE!!! 
So I guess I'll use this same tactic now 14 months later and whine, complain and literally beg for you guys to send the funds to my bank. CHEERS! 

7f246dd5
Community Member

Hi there I wonder if someone could help me I believe a payment is still outstanding albeit everything is in paid status. I have spoken with my bank and have no awaiting payments. Is there someway Upwork can double check on their side.

ArjayM
Community Member

Hi Eric,

 

checked and can confirm the transaction you initiated today (03 January) was successful on our end. Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process.

 

Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. Feel free to check this help article for more information.

 

~ Arjay
Upwork
33c7da14
Community Member

Dear Upwork 

 

I have initiated a transfer to my local bank since Dec 23rd but not received so far 

 

Please advise on that urgent matter 

 

Thanks 

Hi Simon,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
andrea_c_912
Community Member

I received messages, that my payment was processed today, 5th January. The withdrawal was done by me on 23rd December. The money arrived before that, thankfully, but the point is, no sorry, explanation or anything from Upwork. The support ticket was simply closed with the note that the payment was processed and will be in my account 3-7 days after. So much mess-up, wasting my time and stretching my patience, and no "we are sorry". Very poor. If I would handle my customers like that... I have lost all my trust in Upwork.

Hi Andrea, 

I absolutely agree with what you have posted. I'm currently still waiting for funds to hit my account that were allegedly processed on 31 December, and the most disappointing aspect of this (aside from not having my hard earned funds) is the lack of empathy and accountability by Upwork. 
In response to my support ticket raised, I was given a link to a video to watch and told this was sk I could "understand the payment process"... a quick look at my account would indicate I'd been an Upwork user for years so I'm well versed in the process. 
Customer service is really lacking at the moment. With all the $$ they are making off the back of us having to purchase heaps more connects now to apply for projects and the portion of our earnings they take for this "service" it's really quite disappointing! 

maximnz19596
Community Member

You write, on your website, that the same-day processing cutoff time is 12:00 pm (noon) UTC. Transfers after that will be processed the next business day.

I requested a payment at 9:10 am UTC (3 hours before the cutoff time). And I still have no email that my payment was processed. I always received it in 10โ€“15 minutes. There are no banking holidays in the US, Poland where I reside, the UK where the money is processed, and Ireland where the money was processed before.

 

How do you select those who can be processed on the same day? Thanks

e_raralio
Community Member

I'm a Top Rated member, and usually, I withdraw my funds early and send them to my local bank (Union Bank). I initiated the withdrawal on January 5, 2024, around 9:00 AM. However, this is the first time I haven't received it within the day. Now, it's January 6, 2024, at 3:33 AM here in the Philippines, and still, the money isn't in my bank account. Yesterday, I was notified 30 minutes after I withdrew my money about the transaction got processed. Can someone please help me?

ArjayM
Community Member

Hi Edriam Alvin,

 

Thank you for reaching out to us, and I'm sorry if you still haven't received your payment. I checked and can confirm that the transaction you're referring to was successful on our end.

 

Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and your location can also delay the process. Please let us know if, after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

In the meantime, feel free to check this help article for more information.

 

~ Arjay
Upwork
608715af
Community Member

Hello.

 

It's been 4 days since my payment was sent to my US bank account but I am yet to receive it. 

I've been trying to contact support but I can't and I am due for another payment which I feel reluctant to accept knowing fully well that Upwork Is still with my money that they've refused to pay. 

 

Please how do I get to speak to a real agent instead of some unsatisfying bots.

 

Below is a screenshot 

It can take up to 7 working days for direct bank transfer.....

truebusiness1
Community Member

Day 8 since I withdrew funds (31 December 2023) and I am still yet to receive. 
My bank have not received and there are no pending transactions in my account. 
Upwork have done literally nothing but tell me to just wait and they will do a trace on January 9th (tomorrow). 
This is completely ridiculous. The job that this payment is for I completed almost a month ago now. Then we wait for Upwork to mark our funds from pending to available, then wait what is now turning into weeks to receive funds. This is not ok. Freelancers rely on being paid. Why should we work hard, which Upwork profits from and not be paid and/or wait ages for payments. 
stop treating us like dogs Upwork! Look at the amount of people in this thread who have not received payment recently. Why would we recommend fellow freelancers join this platform when this is how we are treated? 
After 4+ years on this platform, you won't make not one more dollar from me, I'll be deleting my account and I will be letting everyone know that this is now a scam site. 

14c116ce
Community Member

As a new member on the Upwork platform residing in Turkey, I selected the "To direct local bank" method for the payment. I confirmed the withdrawal process on Monday, and as of now, the payment has not been credited to my account. I would like to inquire if there is any issue causing the delay and what the usual processing time is for such transactions.

Thanks in advance

Hi Saleem,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
14c116ce
Community Member

Hi Luiggi, 
I am still awaiting assistance to resolve this issue or receive an explanation. The withdrawal was done on January 8th, and as of now, the payment has not been credited to my account.

 

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