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ashiffinance
Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola
Upwork

View solution in original post

1,149 REPLIES 1,149

Hi Saleem,

 

I saw that you've already submitted a support ticket regarding this concern. Please allow our team time to check. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
victor_evogor
Community Member

Hello,

 

I made a withdrawal to my local bank since last week monday and it hasn't been reflected yet. I live in Nigeria and would like to know how long it takes.

Hi Victor,

 

Direct to Local Bank transactions are processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork

The withdrawal failed and my upwork account was credited. Reason being invalid bank details. I have updated my bank details and hope to get faster processing speed

994e1e53
Community Member

I sent some dollars to my acct and about 20hrs now I didn't get my money please help to check if it was successful on upwork end...

ArjayM
Community Member

Hi Azeez,

 

I'm sorry if you still haven't received your funds and we certainly understand how important it is for you to get your funds on time. However, checked and can also confirm the transaction you're referring to was successful on our end.

 

Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

~ Arjay
Upwork

Hello Arjay,

Can you also check on my end? I made a withdrawal since monday(3 days now) and nothing in my bank account! Before then I also made a withdrawal that took 5 days just to fail at the end! So basically that is 8 days in total.

Hi Victor,

 

Thank you for your message. We can initiate a trace for the withdrawal that was not received after 8 business days excluding weekends and bank holidays. Feel free to message us if you do not receive funds after 8 business days.

 

- Pradeep

Upwork
14c116ce
Community Member

As a new member on the Upwork platform residing in Turkey, I selected the 'To direct local bank' method for the payment. I confirmed the withdrawal process on Monday 8 January, and as of now, the payment has not been credited to my account. I would like to inquire if there is any issue causing that, and how the issue will be solved. 

 

Thanks in advance

Should be banking delay. But look like lost.

After 8 days you can ask support for payment search. Do it if won't wait more.

Thanks for your quick response, but I couldn't find a direct communication channel. Could you please provide guidance on the correct method, or is there a designated email address for support inquiries?

Some moderator here will create for you support ticket when see your topic.

Your tickets there: https://support.upwork.com/hc/en-us/requests

Thank you once again. Unfortunately, the communication process has proven challenging, and I've been unable to obtain any updates. I'm uncertain about the expected waiting period.

hanhle21
Community Member

Hello, I have withdrawn some amount from Upwork, but after 8 hours no update. Can anyone help? 
 
It usually takes about 2โ€“4 hours to transfer to my local bank.  But today I didn't see any update from Upwork about the process. 
 
Thank you!

Hi Hanh,

 

I'm sorry you haven't received your funds yet. I understand that you're used to receiving them relatively quickly, but keep in mind that Direct to Local Bank transactions can take up to four business days to arrive at your bank. If after eight business days, you still have not received your funds, please let us know so we can assist you further.

~ Luiggi
Upwork
hanhle21
Community Member

Thank you! I have just received my funds. 

 

c44bf924
Community Member

I withdraw my money on Jan 20, 2024  but it doesn't arrive in my local bank account until now. Every time it takes 1-2 hour to arrive in my account.what to do now..? please help

Check your Bank Swift code, if you are in pakistan only use bank swift code of your near like, mean if you are in rawalpindi or near area, use islamabad bank swift code, but if you not receive payment in bank account, it will reverse in your upwork, it will not not lost,

Hi Sajid,

 

Thank you for reaching out to us. I checked your account and can confirm that the transaction you're referring to was successful on our end.

 

Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and your location can also delay the process. Please let us know if, after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

In the meantime, feel free to check this help article for more information.


~ AJ
Upwork
victor_evogor
Community Member

Hello, I made a withdrawal(direct to local bank) on the 8th of January, It took 5 business days to get any feedback. It got rejected on the 15th. I made adjustment to my bank details and made another withdrawal(ref id: 656255596), it's the 5th business day now and no feedback. I've heard lots of people say withdrawal process is 1 business day or 2. Why am I getting very slow withdrawal process.

Hi Victor,

 

I am sorry to hear about the delay in receiving your fund withdrawal. I checked the fund withdrawal initiated on January 8th and I see that the fund withdrawal was rejected due to invalid bank details. The funds were credited back to your Upwork account on January 15th. Feel free to message us if you have further questions. 

 

- Pradeep

Upwork
1f405438
Community Member

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โ€ƒ

I made a payment to my bank account today and the money hasn't been processed.... please what's going on???

Hi Ifemayowa,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to is still in process on our end. Direct to local bank transfers may take up to 7 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. If you have any additional questions, do not hesitate to follow up here at any time. Thank you.

 

Feel free to check this help article for more information.

~ Nikola
Upwork
1f405438
Community Member

I've attempted to withdraw funds five times to both my PayPal and bank account, but the payments keep getting rejected. Can you help me understand what's happening? I really need to withdraw  my funds.

Hi Ifemayowa,

 

I am sorry to hear about the trouble while initiating a withdrawal. We will be unable to process your withdrawal if your payment details are incorrect or the account is not active. Please contact PayPal support ticket to verify your account details and check the status of your PayPal account. Feel free to message us if you need further assistance.

 

- Pradeep

Upwork

I haven't been able to withdraw my funds since last year December up till this moment, I've added my payment method multiple times and keeps getting disabled! Please what's really going on? I need my money please!!!!!!!!!

 

someone should find solution to this and give me my money 

Hi Ifemayowa,

 

I'm very sorry to learn this is still happening to you. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
42d86a04
Community Member

Hello. I requested a payout on Dec 6th. I got the confirmation email that it had been processed, but thatโ€™s it; i never received the money. I tried to get help after 5 days, and the support bot said to wait for 8 business days, which I did. after that, I tried to contact again and get them to do a trace, but the bot just said it issued a ticket and someone would get back to me, which no one ever did. I tried again on friday, same response. I tried to do a trace with my bank, and they were unsuccessful as well. I've been trying to find a support line to talk to someone to get help, but I can never seem to find one. How can I get this trace done?

Hi Gyasiwa,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Upwork
marichu_25
Community Member

Good day!

I withdrawn my funds yesterday but until now the funds are not yet received in my local bank. Its been 24 hours since i got that payment has been processed email from upwork. Pls advise. 

 

Thank you!

Hi Marichu,

 

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
~ Joanne
Upwork
belleser
Community Member

Hi. I received an email confirmation that my withdrawal was successful but haven't received the funds yet. Does anyone encounter the same issue? Normally i get the funds hours before i get paid. 

Hi Donnabel,

 

I can see that you withdrew your earnings through Direct to Local Bank. Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

~ Joanne
Upwork
imranhadi1
Community Member

Hi, I made a payment on 12 Jan to my local bank account usually i received payment in 15-20 Minutes but i waited for 6-7 days on 18 Jan i reciveived my payment back to my upwork account and i was able to see in available funds, and right after that my bank account on upwork got disabled i re-enabled it and sent again. on Jan 25 I recived this notification  Your payment on 19-Jan-2024 could not be processed and also this Payment method Bank has been disabled.  I re-enabled again and sent again but no sucess. I also tried to send half payment at one time it was suceessfull but when i send another i faced same issues. In this time i contacted my local bank they said thier is no issue from their end , Also contact benificary of upwork bank Alfalah but they also said we have no payements with this ID. Please Help me what should i do

Hi Muhammad,

 

I am sorry to hear about the trouble while withdrawing your funds. I have reviewed the transactions in question and found that they were declined by your bank. This may happen due to incorrect or outdated bank information. To resolve this, please contact your bank to confirm your bank details and update them on our platform.

 

- Pradeep

Upwork

Hi Pradeep,

 

Still i didnt received money back to my upwork account, I made payment on 24 Jan 

416a35e5
Community Member

I have already withdrawn mine on upwork January 10, 2024. but until now 31 January 2024 it is not in my bank account yet. please guide me on where can I appeal and also send the screenshot of the Bank statement 

Thanks

Hi Nadeem,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Upwork
149614a4
Community Member

Hello! I was supposed to ask why it's not reflecting but somehow already asked the same question and Upwork responded also. 
I would like to ask if it's always to wait four working days to receive from Upwork to my local bank. 

Hi Jeoffrey,

 

I would be happy to help. I would like to clarify that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

~ Nikola
Upwork
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