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ashiffinance
Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola
Upwork

View solution in original post

1,149 REPLIES 1,149


 wrote:

Thanks Ravindra fro the response. Money is still not credited to my bank account. I talked to the bank and they dont find any transaction done by the upwork or its alleids on the said date. According to them, if the Upwork has processed the money on friday, it could have credited on the same day itself, as the NEFT and online transactions were not affected by the bank holidays. I dont know, where my hard earned money went.

Regards

Adarsh


I agree with you that NEFT and online transactions should not be affected by holidays.
29 March 2024 was indeed a holiday, but Upwork did process the wirhdrawal (for which it needed to interact with the Indian bank or its affiliate).

If you look at the confirmation email you received from Upwork, you will see this statement near the end:

"Please contact your bank to get the exact deposit date in case of delay. If an issue arises, we can trace a missing payment for you at no charge after 8 business days." (emphasis mine)

 

"Certa bonum certamen"
222b29e1
Community Member

Same thing happened to mine. And it was my first withdrawal. I am so sad right now!

buyanjoshua
Community Member

I would like to ask for some help regarding my withdrawal using a direct bank, I managed to withdraw my earnings on March 18, 2024, but still now (April 1, 2024) I have not received my earnings and already checked my bank account, I reach out already using Upwork online support but they don't give me updates about it, after that I double check again my withdrawal history I notice the transaction was been erase cause it says "You havenโ€™t made any withdrawals yet." and my available balance is 0, I just wanted some updates on it. 

When you send money to the local bank directly, you receive two emails, 1 to inform you that the process has started and the other to tell you that the payment is confirmed which indicates that the money is from Upwork side, Have you received these emails ? 

Yes, Sir, I received the two emails, the one says "You requested payment from Upwork via Direct to Local Bank transfer account." and the other one says "We have processed your payment request submitted on 18-Mar-2024. Your payment may take up to 5 business days to arrive at your bank" 

ravi_iitian
Community Member

I withdrew money from Upwork at 5:36 AM (IST) [12:06 AM (UTC)] on Friday, 29 March 2024.

 

I received the confirmation email from Upwork at 10:55 AM (IST) [5:25 AM (UTC)] on the same day

 

The money has not yet arrived in my bank.

 

"Certa bonum certamen"

Hi Ravindra,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 7 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 


Feel free to check this help article for more information.

~ Nikola
Upwork

Thank you, Nikola.

 

"Certa bonum certamen"

I have received my payment, but I seem to have received somewhat less (just Rs 10.05) than the expected amount.

 

Upwork always provides a disclaimer: This amount does not include any fees your bank may deduct.

 

But in the past, there has not been any deduction by the bank, and I have always gotten the amount calculated using the provided exchange rate.

 

"Certa bonum certamen"

Hi. Appreciate it if you can help me as well. I withdrew my funds yesterday April 2, 2024 and typically it will reflect to my account after 2 hours. Until now, I have not received it. Please help as I needed the funds very badly. If you could help me raise a ticket for this please.

 

Thanks,

 

Virgilio

Hi Virgilio,

 

I checked and can confirm the transaction you're referring to was successful on our end. Please refer to the information shared in my previous response. Direct to local bank transfers may take up to 7 business days before the funds are reflected in your account. If after 8 business days, the funds are still not reflected in your account let us know and we will initiate a trace for you. 

~ Nikola
Upwork

Hello sir, can you also confirm my withdrawal as well on your side, thank you, I appreciate it. 

Hi John Joshua,

 

I checked your account but did not see any recent transactions. Your last transaction was back in March, showing that the transaction was successful. Is that the transaction you're referring to? 

~ Joanne
Upwork

Hello Joanne,

 

Thank you for checking my account, yes maam. I managed to withdraw my earnings on March 18, 2024, but still now (April 5, 2024) I have not received my earnings and already checked my bank account, when i tried to contact Upwork online support i did not recieve any updates about it, after that I double check my withdrawal history and I notice the transactions was been erase, it says "You havenโ€™t made any withdrawals yet." and my available balance is 0., also my concern is how can i be notified when the transaction is done?

Hi John,

 

I am sorry to hear about the delay in receiving your funds. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork

Thank you very much sir PradeepH  and upwork moderator, i really appreciate it. I hope i receive it as soon as possible cause i bady needed the money. thanks alot.

737a3f23
Community Member

Hi!

 

Good day!

 

I just had an issue regarding my salary that was currently being transferred to my closed bank account. Would there be a way I could transfer it to my new bank account?

 

Your help regarding this matter will be greatly appreciated. Thank You!

Hi Ma Ericka,

 

We understand the importance of ensuring your earnings reach you safely and promptly. If your earnings have been sent to a closed bank account, they will usually be returned to your Upwork account if the transfer fails. Feel free to message us if you do not receive your funds to your account after eight business days.

 

- Pradeep

Upwork
3595b5bb
Community Member

Hello Upwork,

I recently (Apr 5, 2024) initiated a withdrawal of my available balance to my local bank account in Pakistan for the first time. However, I haven't observed the payment reflected in my bank account yet. Could you kindly provide me with an estimate of the processing time for such withdrawals to appear in my bank account? Thank you for your assistance.

Hi Mubeen,

 

Please be informed that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

- Pradeep

Upwork

Thank you so much Pradeep Sir for your kind information.

ff3d58b2
Community Member

Hi, I tried withdrawing multiple times to my Nigerian bank account but got rejected. Is there a problem somewhere, please help 

ArjayM
Community Member

Hi Maria,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties processing your withdrawal using your payment method. Rest assured that one of our agents will contact you with more information and further assistance.

 

~ Arjay
Upwork
ff3d58b2
Community Member

Thank you

b3b9214d
Community Member

I try to withdraw my apyemet using all means bank account poypal and all btu nthng works it always gets rejected

 

Hi Garvita,

 

I am sorry to hear about the trouble while initiating a fund withdrawal. I see that you have already added a new bank account and withdrew your funds. Feel free to message us if you need further assistance. 

 

- Pradeep

Upwork
d9da7a88
Community Member

Hello, I tried withdrawing from Upwork, and the payment method was disabled. The first time, it was due to invalid bank details. The second time, I had to re enable it. Now, the third time, the money was refunded again, with my payment disabled. Pls, help.

Hi Nafeesat,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork
0b9f9023
Community Member

Hello Upwork Team Support My Upwork payment was not received.

On My Bank Account

Hi Hazoor,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne
Upwork
engr_iqn
Community Member

Hi Aileen,

If you don't mind me asking, how long before the funds reflected back on your Upwork account? I am still waiting for mine after I withdrew my funds last week to a closed bank account.

Best,
Ian

Hi Ian, 

 

I would like to let you know that if there are any issues with your bank account the funds should return to your Upwork account. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

~ Nikola
Upwork
40bc6be6
Community Member

I've requested a Direct to Local Bank Transfer on 9 AM (GMT-3) on Monday, April 8th, and until now I've not received any kind of update. Ref ID 683127830

I've only got this message in my e-mail:

 

"Hi Vinicius, You requested payment of $615.51 from Upwork via Direct to Local Bank transfer account. Contact Upwork Support if this request was not authorized."

 

I'm wondering if there's anything wrong going on, as there's no holiday on both countries and by now I should've already received the money.

 

Thanks in advance.

ArjayM
Community Member

Hi Vinicius,

 

I see that you've raised a support ticket with the same concern. I'm sorry if you still haven't received your payment. I can also confirm that the transfer was processed successfully on our end.

 

Please be aware that direct-to-local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

~ Arjay
Upwork
leopold_faye
Community Member

Hello,

I am requesting help for a payment that still has not reached my bank account.

The payment was processed on March 29th, 2024.

 

With the hope of a prompt assistance, 

Thanks.

Hi Leopold,

 

checked and can confirm that the transaction you're referring to was successful on our end. Direct-to-local bank transfers are processed within four business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and your location can also delay the process. Please allow 24 hours and let us know by tomorrow if the funds are still not reflected in your account; we'll assist you further with initiating a trace. 

 

~ Arjay
Upwork
98768b8b
Community Member

Hi, I'm from the Philippines and it's my first time processing a withdrawal from Upwork to Security Bank. I need to know when I'll get the money. I've read that it might take 4 days before it loads successfully. Is this correct? Is there any way to expedite payment at all? 

Hi Lucy,

 

The transfer varies from bank to bank but generally 2-6 business days is normal. My bank in the USA takes 3-5 business days.

Yeah! it might take 3-4 days depends on the time you have withdrew the amount. If i happen to withdraw my payment in the middle of the week, then it takes around 5-6 days because they have credited into my bank account but since Indian banks are closed on sat-sunday, so it takes time to reflect the balance on my bank account.

Hi Lucy Anne,

 

Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
~ Joanne
Upwork
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