Direct to Local Bank withdrawal not received

[ashiffinance]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[andregutierrez22]

Hi Olga,

Understand how frustrating this situation must be for you and I'm sorry to hear this happening. I can see you were able to update your open support ticket with our team recently. Please do continue to communicate directly with our team as they are the experts on this topic and the ones who can best assist you.

[crart]

No you do not understand it. Yes, I am updating the ticket because I require someone to finally take care of it but NO ONE is responding except for something like "we're sorry" Is this a joke?? Do you know how it feels to stop medical treatment that you need to survive? Apparently not seeing how lightly it is treated, well lucky you. But I do need this money and my patience is growing thin. This is absolutely disrespectful and straight rude.

[crart]

I have contacted my bank. No incoming transfers from Upwork since April 14. 

[khyxzer18]

Hi, on April 19, 2023, I requeted a withdrawal from my Eastwest / Komo Bank. I have received a notification from my email regarding the requested payment. Based on my research, another email will be sent that a payment has been processed and it will show the expected delivery date of payment. Up to now, no email is received and from time to time I'm checking my bank still no funds are transferred. What should I do? I reviewed your payment guidelines and usually, payment will be processed within one business day and should arrive in the bank after four business days. Wherein my case, payment is not yet processed. Hoping for your favorable response. Thank you.

[tinker_bell3]

Hi Hershey Anne,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[nheyph16]

Hello,

Ive just initiated a withdrawal of my funds in Upwork. Ive been doing this for years and usually funds would reflect in my bank account an hour after the trnasaction is initiated. I would normally just encounter delays during US and/or our local holidays. Today is different though. There is no US holiday or local holiday that could cause a delay but my money is still not in my bank. Is there an issue with payment processing today?

[tinker_bell3]

Hi Rosalyn,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[catherine_halili]

Hi Rosalyn, 

I just want to ask if you have already received your withdrawal. I think the same thing is happening to me. I've been on Upwork for many years and have had no problem with withdrawals till now. I usually receive the funds on the same day or the next day. But not this time.

[luiggi_rosado]

Hello Catherine,

I'm sorry to hear you have not received your funds yet. If you allow me to check, I can see that the withdrawal was performed on 4/28 and it was successful on our end.

That said, please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[crart]

I have just been informed that my payment is going through Compliance Review. May I ask why? May I ask WHY no one deemed neccessary to inform me that the payment will go through something like this? I was also advised to add alt. payment method. May I ask what is the logic behind it since Upwork has no issues hiding important information from people that earn money for them? I can expect, given these very bad experience and absolutely unacceptable way the issue is handled by Upwork, that with the other method there will also be issues sooner or later.

[759e32fa]

Hi Olga,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.

[crart]

Yes, the ticket is opened for a week now. Great service. I am updating it but agent is not, except for some copy-pasted texts and no word of explanation nor telling me when the issue will be resolved. Amazing, really feel like you earn this over 20% of my earnings. Yes, this is sarcastic. Yes, being sarcastic is all I have left now since I am without money to continue my medical treatment. 

Assist? How? No one is responding except for sending generic replies and the issue persists. That is not being assisted, that is being ignored.

And we are back to square one - my name as filed on so called "financial account" is STILL the old one, despite someone changing it manually, as in quote here:
"Regarding the name on your financial account, apologies if this has got you confused. When your legal name is being updated in our system, it doesn't automatically match the name on your financial account. What I did was manually update it for you to match your maiden name so this should be good now." <-- that is what one of agents responded. Name still wrong. I have no idea what you people are doing but something is wrong.

[733ca15e]

I transferred funds from my upwork to Nayapay account, but I didn't receive any money there, I contacted Nayapay helpline, and they said that Nayapay is not integrated with upwork and I need to contact upwork customer support to get my funds back. please help me in resolving this issue as I withdrew all of my money earned and I really need that right now. How to apply for payment reversal? 
the second thing is, if I have to buy connects I always buy connects from my nayapay balance, then why I didn't receive funds there, and if nayapay is not integrated with upwork, why upwork let me add the account in first place?

[luiggi_rosado]

Hi Dawood,

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[crart]

...

[leopold_faye]

Hello,

could someone please help me trace the transaction 573888580. It has been 8 buiness days since it was ordered and I still have not received the money in my bank account.

Thank you in advance for your assistance.

[759e32fa]

Hi Leopold,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Today is the 8th business day and we kindly ask that you give it the full day to see if the funds will be deposited into your account. If you still don't have it by tomorrow, please let us know.

[1d5066ce]

I didn't receive payment since April 16th till now. My local bank is Bank BRI from Indonesia. I hope I get answers and help in my post as soon as possible.

[759e32fa]

Hi Muwil,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[87d5677d]

Dear Sir

I completed a Project for 5 Dollars. But, I have not received this Payment in my Bank Account which I already registered in "Get Paid" Section. Kindly, have a check in my Profile & let me know the problem for not receiving the Earned Money in my Bank Account, till now.

Waiting for your's responses.

Regards

Romel R

[759e32fa]

Hi Romel,

Thank you for reaching out. I checked your account and can confirm that the amount is already available for withdrawal. You can go to this page to process the withdrawal. Feel free to reach out if you need additional assistance.

[87d5677d]

Dear Annie

I received your's message. I withdrawaled the Payment, but the Payment is still not Credited in my Local Bank Account in India. Kindly, let me know, how many days does it take to get the Money Credited in my Local Bank Account in India.

Thank you so much for your's responses.

Regards

Romel R

[812dd08c]

Hi Romel,

Arjay here stepping in for Annie Jane. Please be aware that Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[87d5677d]

Dear Arjay

I did understand that Direct to local bank money transfer takes 4 working days, in India. Thank you Sir, for Guiding & Informing me so much.

Thanking You

With Regards

Romel R

[maruf4426]

I have withdraw balance from upwork two days earlier.I got email about payment confirmation but i did not got any mail that payment processed and i did not get payment yet

[pradeephele]

Hi Md Maruf,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[05f79493]

My payment was processed in 12th of April, it has been 2 weeks and I still didn't receive my payment. My bank says no payment was send to them. I need help, please.

[759e32fa]

Hi Oyku,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[4464ca4e]

Hi! I did a transaction from Uwpwork to Wise ACH 3 days ago, and I haven't heard from wise about that. I am worried if they didn't receive my money or they delay it. Please, can anyone let me know does this WIse thing take this much time for each withdrawl?

[812dd08c]

Hi Ayzaz,

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct-to-local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if, after 8 business days, the funds are still not reflected in your account so we can initiate a trace for you. 

Feel free to check this help article for more information.

[riclaurence]

Already received email notification that payment has been processed by upwork. Would usually only take 1-2hrs then it'd be reflected to my bank account. For 2 weeks now though, it's been delayed. Anyone experiencing the same issue? Just want to confirm. Thank you. 

[pradeephele]

Hi Ric,

Thank you for your message. If you are referring to the fund withdrawal initiated today, please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[cjcp]

Hi. Just wondering what happened to this? We've experiencing same issue now. When does your fund transfered to you bank account? How many days it took?

[812dd08c]

Hi Chinee Jane,

Thank you for reaching out to us and I'm sorry to learn that you still haven't received your funds. Allow me to explain, Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Also, please be reminded that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

[cjcp]

Hi Arjay, thank you for you're time but you guys are saying the same thing, wait until 8 business days from the time of the withdrawal. But how can you explain this, I already received my funds on the withdrawal I just did this morning, just took few hours to be credited to my bank account. But the funds I withdrew on the 7th of July is not yet credited to my bank account. Why there's a delay on the withdrawals happened on that day. Just need more explanation. Thank you

[hanhle21]

Hello, team. I requested payment on 05/05/2023 at 09:10 AM (UTC +7) and received merely a notice confirmation. I should get the same "Your payment has been processed" notification as before. But I haven't gotten it yet; I've been waiting for the withdrawal for nearly 6 hours. Could you please check this help me?

[pradeephele]

Hi Hanh,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[hanhle21]

Hi Pradeep ! 

Thank you so much for your response! I have withdrawn successfully.

[6fcafdae]

I withdraw my remaining balance to my local bank yesterday and still not reflecting till now.

[6fcafdae]

I requested payment on 5/7/23 still haven't heard from upwork.  I should get the same "Your payment has been processed" I have been waiting since then how many days already.