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Ashif's avatar
Ashif N Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola

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1,149 REPLIES 1,149
Nikola's avatar
Nikola S Retiring Moderator

Hi Suborna,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Avi's avatar
Avi G Community Member

Hi Suborna 
Have you received any solution?

I am also facing a similar issue

Mary Grace's avatar
Mary Grace R Community Member

Hi,

 

I made a withdrawal yesterday to my direct local bank but until now, I did not receive my money yet. Usually it's a same day process for me but it's not the case for my latest withdrawal. I opted to withdraw to my Unionbank account here in the Philippines. Anyone who got the same issue?

Joanne's avatar
Joanne P Retired Team Member

Hi Mary Grace,

 

I can see that you have submitted a support ticket already. I want to confirm that one of our agents has replied to your ticket and provided more information. 

~ Joanne
Upwork
Virgilio Jr's avatar
Virgilio Jr T Community Member

Hi. I am also having the same issue. Normally, it is a same day process but I haven't received the money up until now. I withdrew my earning on December 8. I hope Upwork can help me with this matter same as last time because I really need the funds.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Virgilio,

 

Thanks for reaching out. I checked and can confirm that the transaction was successful on our end. Please keep in mind that direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process.

 

If the funds are still not reflected in your account in eight business days, please let us know so we can initiate a trace for you. Feel free to check this help article for more information.


~ AJ
Upwork
Leah's avatar
Leah P Community Member

My funds were automatically sent to my bank account last Wednesday. I normally get the money within few hours, latest is early morning the next day whenever there is an issue. This rarely happens though. However, it's been almost 48 hours since the withdrawal and the money still isn't credited to my account. 

Akram's avatar
Akram U Community Member

Wait till 3-4 working days. Maybe you get your payment. Or contact customer service support. 

Joanne's avatar
Joanne P Retired Team Member

Hi Leah,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
Christian's avatar
Christian T Community Member

Hello,

I already make withdraw using direct local bank, but I was realize that the account number registered on upwork is the card number, and it is wrong.

can I ge refund from this problem?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Christian,

 

I am sorry to hear that you have made a withdrawal using the wrong account number. There is no option to reverse the transaction already initiated on your Upwork account. In case the account details are invalid or incorrect, your funds will be automatically reversed to your Upwork account after 8 business days. Feel free to message us if you do not see funds in your account after 8 business days.

 

- Pradeep

Nadia's avatar
Nadia B Community Member

Hi,

I made my withdrawal this morning, nearly 3 hours ago. I usually get the "Payment processed email" (bank transfer) after max 1-2 hours. Today I am still waiting for it. Is anyone hvaing the same issue?

Many thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Nadia, 

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to is still in process. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.

 

Feel free to check this help article for more information.

 

~ Nikola
Nadia's avatar
Nadia B Community Member

Hi Nikola,

I have just received the email confirmation now. Thank you so much! 🙂

Nikola's avatar
Nikola S Retiring Moderator

Thank you for following us and letting us know, Nadia!

 

I am glad to hear that. Feel free to reach out to us again if you need assistance in the future. 

 

~ Nikola
Avi's avatar
Avi G Community Member

I initiated a withdrawl on 23 Nov 2023 but the same amount has still not been reflected into my bank account. I already have received the processing confirmation on my email id on 24 Nov but the money is still not reflected into my account. Please check and suggest the details. 

Gitesh's avatar
Gitesh B Community Member

If you receive processing email confirmation, 

- Check with Bank first why the payment is not received.

 

If the issue still persist,

- Raise Upwork Support Request. They will definately help!

 

ca_gitesh_bajaj_0-1701150167913.png

CA Gitesh S. Bajaj

Gitesh Bajaj & Associates 

 

Avi's avatar
Avi G Community Member

There is no problem with the bank account which has already been confirmed and I am receiving payments from other platforms promptly. I am seeing that there is some glitch in payment processing because lots of freelancers seem to be facing similar issue.

Arjay's avatar
Arjay M Retired Team Member

Hi Avi,

 

checked and can confirm the transaction you're referring to was successful on our end. Please be aware that Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process.

 

Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. Feel free to check this help article for more information.

 

~ Arjay
Upwork
Avi's avatar
Avi G Community Member

Hi Arjay

Thanks for the confirmation. Could you please share me the complete details from which account and to which account the payment has been transferred so that I can discuss with my bank more about this issue?
I would prefer details to be shared on email.

 

Thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Avi,

 

We are unable to view your account details. You can check the last few digits of your account on the Get Paid page. 

 

- Pradeep

Avi's avatar
Avi G Community Member

Hi Arjay

 

The payment has been declined without any detailed reason.

I have reentered all the details for the new bank account and still it suggestes again beneficiary name mismatch .

I dont understand regarding this problem which many people are facing on the platform recently

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Avi,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.


~ AJ
Upwork
Fariz's avatar
Fariz W Community Member

Hello,

 

I have made a request to withdraw money on November 22, and till this moment have neither received the money on my bank account nor received any updates. Can I request a check on what happened or issue a trace?

Thank you!

Pradeep's avatar
Pradeep H Retired Team Member

Hello Fariz,

 

I am sorry to hear that you have not received your funds. I understand how important it is to receive your funds in a timely manner. Direct to Local Bank transaction is processed within four business days. We can initiate a trace only if the transaction still hasn't reflected on your account after eight business days. Feel free to message us if you do not receive funds after 8 business days.

 

- Pradeep