Direct to Local Bank withdrawal not received

[#1]

I have been working on Upwork for the past 2 years and have made weekly withdrawals to my local bank account without any major delays.

It's usually deposited in the same day as the payment is processed but sometimes it took a couple of days. 
However, starting on April 24th I've made

three witdrawals (24th, 26th and May 3rd) and all of the 3 still havent been credited to my account. 
Upwork says I need to wait the full 8 business days to trace the payment (which it means I have to wait until Monday to trace the first) but to me is very strange that 3 consecutive payments, made in different dates could've been lost. 
Yesterday I got in contact to the intermediary bank I have been receiving from since the beginning of March and the last payment order they received for me was April 17th. 
I get paid weekly, so it's sufficient to say that three weeks of missing payments can cause a wreck in someones financials. 
I just wanted to know how can I solve this as quicky ás possible and if someone else has been through the same ordeal recently. 

[#2]

To Upwork Support team,

My Direct to Local Bank (PKR) Payment Method is Not Activated, I have added it many times my site has checked all details are correct. Please activate it or tell me the reason for not activation. Thanks

[#3]

Hi Azam,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#4]

Hi, may I know how long it takes for the funds will reflect in the bank account (union bank) for the first-time withdrawal? The withdrawal was initiated today (Oct 2 - 12:03am UTC). Colleagues who are using other banks received their earnings, but mine hasn't arrived at all. 

Thank you.

[#5]

Hi Raphael,

Thanks for reaching out! I checked your account and want to confirm that the recent withdrawal transaction was successful. In general, Direct to Local Bank payments take up to seven business days to arrive at your bank. There is a 12:00 p.m. (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. Bank holidays in the U.S. or your country can delay your funds.You can find this information here. 

If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. I can see that you've also submitted a support ticket. Someone from the team will update your ticket to assist you further. 

[#6]

This actually depends on your Bank.

[#7]

Hi,

I was able to withdraw my earnings, but I have not received them in my bank because I have an e-mail saying your bank rejected the payment. I think my account is Dollar but on the payment method page, it says TRY as you can see on the photo. How can I change that? Thanks in advance 

[#8]

Hi Berrak,

Thank you for sharing your concern. It looks like the transaction was made using the Direct to Local Bank payment method. With this method, it allows you to withdraw your funds from Upwork directly to your bank account, in your local currency. 

If you have a USD account with your local bank, you have the option to use  Wire Transfer to withdraw your funds. You can learn more by visiting these helpful pages: 

- Direct to Local Bank

- Wire Transfer

- Manage how you get paid

[#9]

Hello there,

This is the third time my withdrawal to my local bank account has been rejected. The reason always given is 'Payment rejected by the bank.' Despite changing my payment method and adding a new bank account, the withdrawal was still rejected. I contacted my bank's customer service, who confirmed there are no issues with my account. They also explained that the bank is a passive party in this transaction, so the issue is not related to the bank. Given that this is the third rejection, I am extremely frustrated and would appreciate your assistance.

Regards,

Mita.

[#10]

Hi Mita,

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#11]

Hello. I withdraw my payment yesterday October 2 8am. All I received is "We’ve initiated withdrawal of your Upwork balance" email. Is there supposed to be another email like a confirmation that the withdrawal has been processed? Because I did not received anything else.

[#12]

Hi Grace,

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#13]

Hello ,

I am reaching out to report an issue regarding my recent fund withdrawal. I initiated the withdrawal on September 19th, and I have been patiently waiting for the funds to arrive. However, as of today, October 5th, I still have not received them.

Could you please look into this matter for me? Any assistance or information you can provide regarding the status of my withdrawal would be greatly appreciated.

Thank you for your help!

Best regards,

[#14]

Hi Sara,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#15]

Hi, I made a transaction on October 04  at 12 noon. Usually it only takes an hour like it usually do when I'm doing transaction for 3 years. I get that in any case that it will took 4 to 7 business day. But this is the first time it happened to me it's already 2 or 3 days after the transaction and still amount still not reflecting in my account.

[#16]

Hi Evan,

We can see that you already have an open ticket regarding this issue. One of our agents has updated your ticket to assist you further.

[#17]

Thanksl you, already solved the problem.

[#18]

Hi, I've requested a payment on 4 October and on the same day  it has been confirmed that it was processed.  Usually, it only takes 30 minutes for the payment to arrive in my bank.  However it has been 3 days and it hasn't shown up yet.  Can you help.

 

[#19]

Hi Rey,

I'm sorry for any inconvenience this may be causing you. I want to clarify that even though you're used to receiving your payments fairly quickly, Direct to Local bank transactions can take up to seven business days to arrive. There is a 12:00 p.m. (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please also note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#20]

1. I clicked on "Get paid now", but I haven't received it in my bank account, what happened? 2. And there is a pending amount left there, when I will be available to get paid for that money?

[#21]

Hi Jangchun,

Thanks for reaching out. I checked this for you and I can confirm that the transaction you are referring to was successfully processed on our end. Direct to Local Bank transactions take up to seven business days to arrive at your bank. There is a 12:00 pm (noon) UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

In regards to the pending funds, you are referring to. I see you have funds under the "In Review" tab on your Overview page. This represents hours logged last week that are now under review by your clients. Clients have 5 days to review your work diary. All applicable time that you log in your Work Diary, whether tracked or added as manual time, is invoiced to your client according to the schedule below:

• Week 1 — You log time using the Upwork desktop app (Time Tracker)
• Week 2 — Your time is invoiced to your client on Monday, and they have until Friday to review your work
• Week 3 — Earnings become available on the following Wednesday

You may want to check this helpful article for more information.

Additionally, I also noticed you have a support ticket, and our team will assist you directly as soon as possible.

[#22]

hello 

my payment on 25 September got declined i have talked to my bank but they said it's not an issue from their side, but Upwork has deducted my transaction fees  if it's not an issue with the bank why my payment method got disabled i have reset it now it works fine but I don't want to withdraw again i want to know why my payment was not processed after deducting the fees while the bank had no issue

[#23]

Hi, i faced the same issue once i tried using the ABL, upon requesting again and again they said to fill out a form or proof of income after that my funds were cleared. 

Do check the same with your bank and inform them about this.

[#24]

Hi Asad,

Thank you for sharing your concern. Upon checking, I see that you were able to withdraw your funds successfully. In case you'll encounter an issue again, it would be best to reach out directly to our support team to check this further. To do so, you can follow these steps:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

[#25]

I made a transfer to my local bank, but it was rejected, while the transfer charges were still applied. Four days before transferring, I was asked to fill out my tax information. Since I am not a U.S. citizen, I completed the W-8 form. I am unsure why the transfer was rejected, as I have successfully used this account to receive money before. I believe the issue is not with my local bank, and the problem seems to have started after I submitted the W-8 form. Please look into this matter.

[#26]

Hi Obidike,

I am sorry to hear about the trouble withdrawing your earnings. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep