Do not want to use Google Signin

[#1]

Hi,
I am using google sign-in to do the login to Upwork.

But now, I do not want to use my google sign anymore.

I want to use a separate Upwork username & password to login.

Please guide.

Thanks in advance.

[#2]

I cannot log in to my client account. When I tried to log in with my email and password, it said my account used Google sign-in. However, when I tried Google sign-in it said I haven't activated Google sign-in for that account. I'm very frustrated and cannot find valid live support. The bot you have just directed me around a bunch of articles that are not helpful whatsoever. I'm using another account to reach out to you. Please resolve this situation. 

[#3]

Hi Dan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Could any moderator help me, I am having this issue and need to resolve ASAP!!!

[#5]

Hi Chandra,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#6]

I created an UpWork account utilizing the "login with Google" feature, which integrates with my Google credentials for access, rather than relying on a separately generated password. During the process of setting up my tax information within the account settings, a password was requested to verify my identity. However, as I did not manually create an account password, I am unable to fulfill this requirement through the Google login method.

trying to circumvent the issue, I opted to utilize the "forgot password" feature. Unfortunately, upon checking my email for the password reset link, I encountered a message indicating that there was no viable method for changing the password.

Finally, I attempted to reach out to customer support for assistance. However, it appears that the support system is not readily accessible, which raises concerns about the efficacy of resolving user issues. I am left questioning the legality and ethicality of such practices, as it seems to impede genuine assistance to users in need. I urge for a higher standard of service and accountability, as the current experience falls far below reasonable expectations.

Hoping for decent costumer service sometime soon.

Best,

Ermal.

[#7]

Hi Ermal,

I am sorry for the inconvenience with contacting support. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

My login for Upwork is Google Sign In, but when I login and want to alter my profile, it asks for a security answer, which I don't remember (I haven't signed in since 2021). Now, when I want to change my security question, I can't as it requires my "old" password, but I don't have a password since I use Google Sign In.

How can I resolve this and be able to edit my profile again? 

[#9]

Hi Marina,

I’ve escalated your community post to a support ticket to give your sign-in concerns the attention they deserve. One of our agents will be in touch with you soon to assist.

[#10]

I cannot login to my account, and I have a client waiting. I created this account so I can access the forum to ask for help. 

When I try to change my password, I never get the password reset email. I seem to have two email accounts associated with Upwork - I'm happy to delete one (and this one) once resolved. It also will say that my account uses Google Sign In, but when I click that, nothing happens. 

Please help asap, this is extremely frustrating. 

[#11]

Hi Ella,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#12]

My name is Ana Clark, I recently changed my username from Claraadela to Ana Clark and I also changed my email from**Edited for Community Guidelines** but I am having problems logging in with my password, please if you can help me.

[#13]

Hi Ana,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

forget you password

[#15]

Good afternoon, I need to change Google authorization - to authorization by e-mail and password. but I forgot the answers to the secret questions. tell me how to be!

[#16]

Hi Bogdan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Followed the "contact support" advice. Didn't ask for my account type. Don't know how to proceed from here. I want to please use my email instead of logging in through Google. How to proceed from here?

[#18]

Hello! I recently changed my email address. Yet when I try to log in to my account with my new email address, it won't let me log in and keeps showing me this. Can support please look into this matter and help me? Thank you in advance

[#19]

Hi Dipasree, 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#20]

I'm having the same issue. I'm trying to connect my UpWork to another app, but when I sign in, it says that I use Google sign-in. Can someone help me please?

[#21]

Hi Ireneo, 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#22]

I have a couple of issues regarding my account information and setting a bank. I am trying to set a local Japanese bank, and I cannot enter my proper Japanese bank account name because the form does not allow me to add Japanese characters. So, upon sending the form in my English name instead, I am now greeted with a log in form which I cannot get through despite putting in the right password. I looked up on the internet and it seems that logging in with google account is responsible for this error. However I cannot go back and recreate a whole new account all over again. Can anyone help?

[#23]

Hi Monica,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you. Also, when adding a direct-to-local bank payment method, please follow these steps:

1. Go to Settings › Get Paid
2. Click Add Method
3. Click the Set Up button for your chosen method
4. Enter your bank account details, including bank codes
5. Choose a payment schedule and click Next

You can find more information about it here. 

[#24]

Hey I'm pretty new here. Just finished a few jobs and I can't add a withdrawal method because my account is signed in with google. I can get to the step where it says that I need to enter an Upwork password... but I don't have an upwork password because I use google sign in. I tried pretty much everything including resetting or changing my upwork password but it doesn't work.

[#25]

Hi Ira,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#26]

Hi Andrea I am having the same issue, I cannot access to my money because I use the login with Google as my mode of authorization for Upwork.

The problem though is that to edit my profile or any other security settings, I have to enter a password.

My account has no password and I fail to understand why a password is required from me to change settings details of my account.

I tried to use the reset password feature if it would be of help(in setting up a new password) and yet it still requires that I enter my old password (which I don't have😟)

When I use the forgot password link while on the login page, the email I receive says my account uses google sign in therefore I am not able to set a new password.
I will really appreciate your attention and help