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Vaibhava's avatar
Vaibhava A Community Member

Do not want to use Google Signin

Hi,
I am using google sign-in to do the login to Upwork.

But now, I do not want to use my google sign anymore.

I want to use a separate Upwork username & password to login.

 

Please guide.

 

Thanks in advance.

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

If you need help signing in to your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Please visit Contact Support and click the ‘Chat with Upwork' button.
  2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.
~Andrea

View solution in original post

304 REPLIES 304
Ivygail's avatar
Ivygail J Retired Team Member

Hello Jurany,

 

I am sorry to learn about your password concern. I have shared your report with our team. One of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

 

~Ivy
Sergio's avatar
Sergio S Community Member

Hi!

Unfortunately, I have the same issue. 

I have google sign in active, and anytime I want to update something on my profile (tax info, or even to disconnect google sign in) the system is asking me for the password.

I input the right password of my Gmail account, but is giving me an error.

I tried to reach to Support directly following the solution provided in this article, e.g. via the chat bot, but it's not giving me the option to reach to support, is just giving me the same answer of disconnecting google sign in.

Could you please create a ticket on my behalf and disconnect my google sign in, keeping the same email? Please help 🙂 

Nikola's avatar
Nikola S Retiring Moderator

Hi Sergio,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
June's avatar
June V Community Member

Hi Upwork Support, I’ve been trying to reset my password through my account settings, but I’m encountering some issues. Every time I attempt to change it, the system logs me out, and when I try to log back in using my Google account, it doesn’t let me. I have to open a new browser tab just to access my account again. I’m registered and typically log in through my Google account, which might be part of the problem because I can’t use my Google password for Upwork. Is there a way to set a specific Upwork password? I can’t add a payment method without this. I’ve already invested in your platform and believe we can both benefit greatly from this collaboration. Please advise on how I can resolve this issue and set a unique Upwork password. Thank you!

Ronna's avatar
Ronna P Retired Team Member

Hi June,

I’m sorry to hear about your experience when resetting your password. I have escalated your issue to a support ticket for better assistance. One of our agents will get in touch with you shortly.

~Ronna
Gino's avatar
Gino M Community Member

I have changed my email address as I no longer am apart of a company I was part founder in. I switched the email on the account and now when I go to login its forcing me to use gmail. When I sign in with gmail its not working. I have seen countless posts about this but the only workaround I had was creating another account in order to post on this forum. I love upwork but this is extremely frustrating as all support chats loop you around to avoid connecting you with an agent. Please can someone help? 

Ronna's avatar
Ronna P Retired Team Member

Hi Gino,

I’m sorry to hear about your experience when logging in to your account. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~Ronna
Teresa's avatar
Teresa A Community Member

Upwork requires me to enter my password (again) to make account changes, but they do not allow me to use my Google sign-in (again) and will not accept my manual Google password. I need to update my info to move forward. *I tried shutting off the Google sign-in, but once again, it requires a manual password, which Upwork does not accept. I also cannot add my billing details -- it's saying that my bank info is incorrect, which it is not. Does Upwork not have customer support? I've tried to find a way to connect to resolve this issue so I can post a job.

Ronna's avatar
Ronna P Retired Team Member

Hi Teresa,

I’m sorry to hear about your experience 
trying to log in to update your account information. I've escalated your community post to a support ticket. One of our agents will contact you soon to assist.

~Ronna
Muhammad Asghar's avatar
Muhammad Asghar M Community Member

I would like to request the removal of the Google Sign-In option from my Upwork account login process. Could you please assist me with this?

Ronna's avatar
Ronna P Retired Team Member

Hi Muhammad,

 

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

 

~Ronna
Maria's avatar
Maria Z Community Member

I need access to my account that I am locked out of because the email (old school email) was deactivated. I have filled out the change email form multiple times over the last few months and have not heard back. Support chat is not helping. What can I do?

Ivygail's avatar
Ivygail J Retired Team Member

Hi Maria,

 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Ivy
Willis's avatar
Willis Z Community Member

and more,  i use the google account to login , i didnt sign up. 

which brought alot trouble.

I want to convert to a normal signup user account, any one tell me how to do ?

Joanne's avatar
Joanne P Retired Team Member

Hi Willis,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Ahdiya's avatar
Ahdiya G Community Member

Hello! I'll need some support with this also.

 

What's the best way to resolve this?

Joanne's avatar
Joanne P Retired Team Member

Hi Ahdiya,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

~ Joanne
Upwork
Israel's avatar
Israel B Community Member

Hey,

I have my upwork account connected to a gmail account that cannot be recovered (believe me i tried).

Does it mean my Upwork account is lost forever or is there another way to verify my identity and connect it to a different gmail account?

Ronna's avatar
Ronna P Retired Team Member

Hi Israel,

 

Thank you for sharing your concern. I have converted your post to a support ticket to check this further. One of our agents will be reaching out to you to assist. 

 

~Ronna
Adrian's avatar
Adrian O Community Member

As the title says, I can't log in to my Upwork account from my cellphone device, Please help me! It only appears a message that says:
That Google account is not recognized on Upwork.

Ivygail's avatar
Ivygail J Retired Team Member

Hi Adrian,

 

I am sorry to learn that you are having issues logging in from your phone. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Ivy
Lydia's avatar
Lydia H Community Member

I need help with this too. My work email is no longer hosted by Google so I'm unable to disconnect from the Google side. 

Ivygail's avatar
Ivygail J Retired Team Member

Hi Lydia, 

 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Ivy
Luis's avatar
Luis B Community Member

I'm having the same issue too. I login with my Goggle account and in order to get paid it asks for my password. I tried my Google account login but it's not working. I needed this money for my family during a hurricane coming our way. Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Luis,

 

I've escalated your concern to the team. One of our agents will assist you directly via a support ticket

~ Joanne
Upwork